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Customer Implementation Manager Jobs in Aurora, IL

FourKites

Implementation Manager

Chicago, IL · On-site +1

You will execute implementations for each customer based upon their specific processes ... You will develop comprehensive project roadmaps with clear milestones, managing scope changes while ...

AssistIQ

Implementation Manager

Chicago, IL · Remote

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

AssistIQ

Implementation Manager

Chicago, IL

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind ... You will execute implementations for each customer based upon their specific processes ...

Rundoo

Implementation Manager

Chicago, IL · On-site

$82K - $111K/yr

This role is ideal for someone who thrives on building lasting customer relationships and growing with a fast-paced startup. What you'll do as an Implementation Manager at Rundoo * Project manage the ...

Supernova Technology

Implementation Manager

Chicago, IL · On-site

$90K - $120K/yr

As a Implementation Manager, you will manage and be responsible for the implementation of Supernova ... Strong interpersonal skills and ability to connect with a diverse customer and employee population

AssistIQ

Sr. Implementation Manager

Chicago, IL · Remote

This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer ...

AssistIQ

Sr. Implementation Manager

Chicago, IL · On-site +1

This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer ...

AssistIQ

Sr. Implementation Manager

Chicago, IL

This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer ...

Loop

Senior Implementation Manager

Chicago, IL · On-site

You are the strategic hub connecting Sales, Pre-Sales, Engineering, Operations, and Customer ... You'll manage multiple large-scale implementations simultaneously, serve as a trusted advisor to ...

ONETRACK.AI

Senior Implementation Manager

Chicago, IL · On-site

... customer stakeholders. Drive timely resolution of dependencies and blockers to keep multi ... implementation, delivery, or engagement management within SaaS, IoT, or hardware/software hybrid ...

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Customer Implementation Manager information

See Aurora, IL salary details

$38.9K

$103.3K

$167.6K

How much do customer implementation manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer implementation manager in Aurora, IL is $103,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $120,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Aurora, IL look for?

The top searched job categories for Customer Implementation Manager jobs in Aurora, IL are:

What cities near Aurora, IL are hiring for Customer Implementation Manager jobs?

Cities near Aurora, IL with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you

Implementation Manager

Chicago, IL • On-site, Remote

FourKites
Software Development • 501 - 1,000 employees
Learn more about FourKitesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity
As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments.
You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes.
Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.
What you'll be doing:
Core Responsibilities
  • You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization
  • You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites
  • You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time
  • You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
  • You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed
  • You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption
  • You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
  • You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
  • You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals
  • You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
  • You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
  • You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success

About the team:
The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together-supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you'll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.
Who you are:
  • You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
  • You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
  • You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
  • You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
  • You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
  • You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
  • You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success
  • You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
  • You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
  • You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness
  • You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel)
Compensation
The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
Benefits
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
Benefits include:
  • Medical, Dental & Vision benefits starting on first day of employment
  • 401k Retirement savings with employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • Generous PTO, global recharge days, and volunteer days
  • Paid parental leave for all parents
  • Family planning and inclusive wellbeing resources
  • Technology reimbursement
  • Commuter benefits for in-office employees (Chicago)
  • Annual Wellness Stipend
  • Ongoing learning & development opportunities
About FourKites
FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily - from purchase orders to final delivery - helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.
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FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

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