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Customer Implementation Manager Jobs in DeKalb, IL

... manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned during the annual implementation cycle for all ...

New

... manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned during the annual implementation cycle for all ...

New

Print Sales Associate

Aurora, IL · On-site

$14 - $18.75/hr

Prepare responses to customer RFP's and manage the implementation of customer implementations. Participate in educational improvement opportunities, reading sales and marketing publications ...

Customer Support Supervisor

Geneva, IL · On-site

$66K - $80K/yr

... implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. The ideal candidate will have experience managing a ...

Customer Support Supervisor

Geneva, IL · On-site

$66K - $80K/yr

... implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. The ideal candidate will have experience managing a ...

Print Sales Associate

Aurora, IL · On-site

$14 - $18.75/hr

... manage the implementation of customer implementations. • Participate in educational improvement opportunities, reading sales and marketing publications, maintaining personal networks, and ...

Work with colleagues and managers to implement and proactively manage superior utility CIS technology solutions for our clients. * Provide implementation support to new clients by leading customers ...

You will ensure the accounts you manage operate within the outlined company order management ... implement outside the box ideas to service our customers • Coordinate and lead key internal ...

Customer Service Representative

Aurora, IL · On-site

$22.40 - $33.60/hr

You will ensure the accounts you manage operate within the outlined company order management ... implement outside the box ideas to service our customers • Coordinate and lead key internal ...

Customer Service Representative

Aurora, IL · On-site

$22.40 - $33.60/hr

You will ensure the accounts you manage operate within the outlined company order management ... implement outside the box ideas to service our customers • Coordinate and lead key internal ...

You will ensure the accounts you manage operate within the outlined company order management ... implement outside the box ideas to service our customers • Coordinate and lead key internal ...

Sales/CRM Business Analyst

Elgin, IL · On-site

$75K - $90K/yr

... CRM optimization. Complete data entry into systems, track business, create extract data from ... Develop and implement comprehensive pipeline reports and dashboards to track sales opportunities.

Sales Account Manager

North Aurora, IL · On-site

$70K - $80K/yr

Implement and manage a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch. * Direct and manage customer ...

Sales Account Manager

Aurora, IL · On-site

$70K - $80K/yr

Implement and manage a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch. * Direct and manage customer ...

Sales Account Manager

North Aurora, IL · On-site

$70K - $80K/yr

Implement and manage a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch. * Direct and manage customer ...

Schedule employees within Company guidelines to maximize customer service and maintain site image. * Implement non-discriminatory related management skills while hiring, training, counseling ...

Showing results 21-40

Customer Implementation Manager information

See DeKalb, IL salary details

$38.3K

$101.6K

$164.9K

How much do customer implementation manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer implementation manager in DeKalb, IL is $101,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $118,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in DeKalb, IL look for?

The top searched job categories for Customer Implementation Manager jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Customer Implementation Manager jobs?

Cities near DeKalb, IL with the most Customer Implementation Manager job openings:

Infographic showing various Customer Implementation Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $101,603 per year, or $48.8 per hour.

Inventory Control and Customer Service Manager

Ingersoll Cutting Tool Company

Rockford, IL • On-site

$70/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago


Job description

Ingersoll Cutting Tools is one of the world's leading suppliers of metal cutting tooling systems and an integral member of the IMC Group of Companies, a distinguished corporate holding of Berkshire Hathaway, with over 130 subsidiaries in 60 countries around the world. Ingersoll's US operations are housed on our state-of-the-art manufacturing and marketing campus in Rockford, Illinois. We are currently accepting applications for an Inventory Control and Customer Service Manager.
Essential job duties and Responsibilities include:
  • Maintain inventory accuracy through cycle counting, reconciliation, and inventory control activities.
  • Investigate inventory discrepancies, determine root causes, and implement corrective and preventive actions.
  • Monitor order processing, backlog management, and customer inquiries to maintain high service standards.
  • Resolve customer issues related to orders, shipments, returns, product availability, and delivery concerns.
  • Analyze inventory accuracy, back-orders, service levels, and other key operational performance metrics; identify trends and recommend improvements.
  • Provide daily leadership, direction, and support to inventory control and customer service personnel.
  • Develop and maintain inventory control procedures and customer service processes to improve accuracy, efficiency, and responsiveness.
  • Supervise daily customer service operations to ensure timely, accurate, and professional support.

Skills/Qualifications:
  • Associate or Bachelor's degree in supply chain management, Business, Operations, or a related field; or an equivalent combination of education and at least three (3) years of relevant experience.
  • Three (3) or more years of experience in inventory control, logistics, customer service, or a related operational environment.
  • Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
  • Excellent organizational, communication, and time management skills.
  • Proficiency with ERP systems, inventory management software, and Microsoft Office applications, including Excel.
  • Ability to manage multiple priorities while maintaining a high level of accuracy and customer focus.
  • Manufacturing or Industrial Distribution experience is preferred.
  • Previous experience in supervising/leading a team is preferred.

Successful candidates will demonstrate the ability to work well independently, as well as with others, in a team environment. Candidates should possess excellent verbal and written communication skills, possess a good work ethic, demonstrate reliable and punctual work habits, demonstrate safety consciousness, and always conduct themselves in a professional manner.
The Salary range for this position is $70-80K
Why our people love working for Ingersoll Cutting Tools:
Ingersoll Cuttings Tools offers a strong benefits package including affordable and robust health, vision, and dental insurance plans. Our employees also benefit from an excellent 401k match, wellness reimbursement policy, as well as holidays, vacation, and sick time. Ingersoll Cutting Tools often promote from within, offering employees the chance to grow their skill set and experience. What we pride ourselves most on is our culture - you can expect to find a collaborative, friendly, and inclusive environment here.
If you would like to be considered for this position, please e-mail your resume with a brief cover letter highlighting your unique qualifications to careers@ingersoll-imc.com.