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Customer Implementation Manager Jobs in Gurnee, IL

Danaher

Manager, Customer Care

Deer Park, IL · On-site

Manage and resolve complex escalations and customer disputes implementing countermeasures as necessary; collaborate with Sales, Service, Finance, Logistics, and Credit to resolve issues and protect ...

Danaher

Manager, Customer Care

Deer Park, IL · On-site

Manage and resolve complex escalations and customer disputes implementing countermeasures as necessary; collaborate with Sales, Service, Finance, Logistics, and Credit to resolve issues and protect ...

MedService Repair, LLC

Be Seen First

Inside Sales Account Manager

Vernon Hills, IL · On-site

$50K - $55K/yr (+ commission)

We are currently seeking Inside Sale Account Managers in the Chicago area (Vernon Hills). The ... to new and existing customers * Implement strategies to displace competitors * Engage in ...

MedService Repair, LLC

Be Seen First

Inside Sales Account Manager

Vernon Hills, IL · On-site

$50K - $55K/yr (+ commission)

We are currently seeking Inside Sale Account Managers in the Chicago area (Vernon Hills). The ... to new and existing customers * Implement strategies to displace competitors * Engage in ...

Odoo

Customer Success Manager, Direct

Mundelein, IL · On-site

$70K - $90K/yr

Familiarity with implementation, onboarding, or customer lifecycle management * Experience working with SMB or mid-market customers * Additional language skills, particularly French, Spanish, or ...

Odoo

Customer Success Manager, Indirect

Mundelein, IL · On-site

$70K - $90K/yr

Familiarity with implementation, onboarding, or customer lifecycle management * Experience working with SMB or mid-market customers * Additional language skills, particularly French, Spanish, or ...

New

Odoo

Customer Success Manager, French

Mundelein, IL · On-site

$70K - $90K/yr

Familiarity with implementation, onboarding, or customer lifecycle management * Experience working with SMB or mid-market customers * Additional language skills, particularly French, Spanish, or ...

New

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Gurnee, IL

Customer Implementation Manager information

See Gurnee, IL salary details

$37.4K

$99.4K

$161.3K

How much do customer implementation manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer implementation manager in Gurnee, IL is $99,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $116,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Gurnee, IL look for?

The top searched job categories for Customer Implementation Manager jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Customer Implementation Manager jobs?

Cities near Gurnee, IL with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Gurnee, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $99,359 per year, or $47.8 per hour.

Account Manager - Infectious Disease Diagnostics - Greater Chicago Area.

Abbott

Lake Forest, IL • On-site

Full-time

Medical, Retirement

Re-posted 12 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

169th of 545 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Working at Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.

  • An excellent retirement savings plan with a high employer contribution

  • Tuition reimbursement, theFreedom 2 Savestudent debt program, andFreeUeducation benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid and Molecular Diagnostics (RMDx) - Infectious Disease (ID) is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in Greater Chicagoland area. This is more than a sales position, it is a chance to make a real impact in healthcare by delivering cutting edge diagnostic solutions where they matter most. This role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including Laboratory, ED, Clinic, Physician Office Lab and Urgent Care settings.

As a Key Account Manager, you will be instrumental in accelerating growth, expanding market share, and driving revenue across key accounts. You will be at the forefront of innovation, helping healthcare providers make faster, smarter decisions that improve patient outcomes. Leveraging your technical expertise and consultative selling skills, you'll influence purchasing decisions and deliver tailored diagnostic solutions. You will serve as the primary contact for account management, focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business. You will be responsible for an annual target and goal achievement within the following product lines: ID NOW PLATFORM (Influenza, Covid-19, RSV, Strep A), BinaxNOW COVID-19/Flu A&B Combo, DETERMINE HIV-1/2, BinaxNOW Streptococcus pneumoniae & Legionella, BinaxNOW Malaria, Clearview hCG, Clearview PBP2a SA.

What you'll do

  • Serve as a trusted advisor to existing customers by building strong relationships, understanding stakeholder priorities, conducting business reviews, and delivering proactive solutions that drive customer satisfaction, loyalty, and retention.

  • Develop and execute strategic account plans to protect and grow the customer base, drive value expansion, increase profitability, and achieve annual growth objectives.

  • Partner with customers to identify operational improvements, optimize reagent utilization, expand product adoption, and anticipate future needs based on market, regulatory, and industry trends.

  • Manage the sales process and account strategy through effective use of SFDC, Power BI, Microsoft tools, sales metrics, forecasting, and analytics to support decision-making and sustain long-term growth.

  • Lead contract negotiations, pricing strategies, proposals, bid preparations, customer implementation activities, and renewal planning to maximize account value and mitigate competitive threats.

  • Maintain strong product, market, and competitive knowledge while leveraging insights to influence purchasing decisions and position Abbott solutions effectively.

  • Collaborate with Sales Development Managers, Health System Executives, Distribution Field Managers, Regional Business Analysts, distribution partners, and cross-functional teams to deliver a seamless customer experience, resolve challenges, and support business objectives.

  • Manage and develop third-party distributor relationships through training, sales support, technical expertise, performance management, and ongoing communication, while ensuring compliance with FDA regulations, company policies, and professional standards.

Required Qualifications

  • Bachelor's degree

  • Minimum 4 years proven success in medical sales, ideally within the diagnostics space

  • Experience working with distribution partners

  • Willingness to travel within the assigned territory (4 days/week, up to ~35% overnight travel)


Preferred Qualifications

  • Bachelor's degree in business, health care, or life science

  • Deep understanding of laboratory and point-of-care settings, health system operations, and health economics

  • Strong financial acumen and ability to analyze healthcare market data

  • Demonstrated individual contributor experience including problem solving, complex selling, planning and execution.

  • Excellent interpersonal skills and documented success in team selling environment with the ability to effectively communicate at multiple levels of the organization

  • Experience with complex contracting and negotiation

  • If you are a strategic thinker with a passion for healthcare innovation and a track record of exceeding goals, this is a great role for you.


Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is

$68,000.00 - $136,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Sales ForceDIVISION:ID Infectious DiseaseLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 50 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipmentAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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