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Customer Implementation Manager Jobs (NOW HIRING)

PatientPoint

Implementation Manager

Allentown, PA

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Saint Louis, MO · On-site

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards, and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Garden City, NY

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards, and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Baltimore, MD

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Manhattan, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards, and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Saint Louis, MO

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Lansdowne, PA · On-site

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

Procare Solutions

Implementation Manager

Denver, CO · On-site

$60K - $70K/yr

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role The Implementation Manager is responsible ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Facilitate meetings with customers and partners to align goals and expectations throughout the ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Facilitate meetings with customers and partners to align goals and expectations throughout the ...

Thredd

Implementation Manager

Austin, TX · On-site

The Impact you'll have as an Implementation Manager The Implementation Manager at Thredd will be responsible for delivering customer focused solutions from requirements definition, building and ...

ParentSquare

Implementation Manager

$65K - $90K/yr

We are passionate advocates for our customers and for our employees and we invite you to join us on ... Who We're Looking For: We're seeking a dynamic and detailed-oriented Implementation Manager ...

Thredd

Implementation Manager

Austin, TX · On-site

The Impact you'll have as an Implementation Manager The Implementation Manager at Thredd will be responsible for delivering customer focused solutions from requirements definition, building and ...

Aspire

Implementation Manager

$75K - $95K/yr

The Role We are looking for an experienced Implementation Manager to lead the customer ... implementation process from start-to-finish. In this role, you will be responsible for onboarding ...

Setpoint

$120K - $150K/yr

Lead project management efforts for multiple customer implementations, ensuring clear communication and strong relationships with internal and external stakeholders * Implementation Oversight:

Higharc

VDC Implementation Manager

Durham, NC · Remote

When something goes sideways with a customer, you step in. You'll also work closely with Product ... Manage and coach a team of Implementation Leads and Specialists, with clear goals and ...

Neara

Director, Customer Implementation

Los Angeles, CA · On-site

$180K - $250K/yr

You aren't here to manage a contract, you are here to solve the real problem. Core responsibilities ... You are accountable for ensuring the customer is materially better off because of our platform.

Higharc

VDC Implementation Manager

Durham, NC · On-site +1

When something goes sideways with a customer, you step in. You'll also work closely with Product ... Manage and coach a team of Implementation Leads and Specialists, with clear goals and ...

Magna

Implementation Manager

Lowell, MA · On-site

The Implementation Manager is a customer-facing role responsible for leading post-sales implementation and onboarding of enterprise software solutions. This position owns the successful transition ...

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Customer Implementation Manager information

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$39K

$103.5K

$168K

How much do customer implementation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

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Cities with the most Customer Implementation Manager job openings:

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Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Implementation Manager

PatientPoint

Allentown, PA

$65K - $110K/yr

Full-time

Retirement

Posted 11 days ago

Job description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Summary:
As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product implementation for all new customers, serving as a critical liaison between our Sales, Field Technicians and Clients. You will be responsible for ensuring a seamless and efficient transition from sale to service, delivering a high-quality experience that sets the tone for long-term customer success.
What You'll Do:
  • Strategic Program and Construction Oversight: Provide comprehensive planning and strategic direction for program rollouts, including oversight of construction and facility readiness activities. Coordinate with contractors, facilities, Project Management and internal/ external stakeholders to align project milestones , i dentify key success factors, manage dependencies and proactively mitigate risks to support successful go-lives in healthcare facilities.
  • Primary Point of Contact: Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless experience.
  • Tailored Rollout Recommendations: Deliver customized rollout strategies that align with customer needs, internal resources, and long-term scalability objectives .
  • ERP & Project Coordination: Manage all logistical and operational aspects within the ERP system and project plans to maintain accurate tracking and execution.
  • Team Supervision & Installation Management: Oversee technicians and field teams to ensure high-quality, efficient on-site installations and issue resolution.
  • Technical Subject Matter Expertise: Act as SME for network infrastructure and requirements, ensuring all configurations and specifications are met to support successful deployments.
  • Issue Resolution: Proactively identify and resolve technical and logistical challenges to minimize disruptions and maintain project momentum.
  • Conduct In Field Visits: Perform ad hoc on-site assessments to evaluate infrastructure, gather technical requirements and ensure site readiness for implementation.

What We Need:
  • 3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments.
  • Proven ability to manage end-to-end deployments across multiple sites, ensuring alignment between client requirements, project timelines, and technical execution.
  • Track record of successfully guiding client relationships through all phases of deployment - from pre-installation planning through go-live support.
  • Strong skills in setting expectations and maintaining high levels of customer satisfaction.
  • Hands-on experience in construction management, including coordination with subcontractors, blueprint reviews, site readiness oversight, and collaboration with building stakeholders.
  • Effective at bridging the gap between technical and non-technical stakeholders; experienced with ERP systems and hardware /software network installations.
  • Experienced in conducting field site assessments and managing deployment logistics , including installation readiness and equipment configuration.
  • Willingness and ability to travel to customer sites as needed.

Desired Qualifications:
  • Direct experience in healthcare facility rollouts and construction project management

What You'll Need to Succeed:
  • Collaborative Mindset: Ability to influence and drive alignment across cross-functional teams by fostering collaboration, providing strategic guidance and ensuring all stakeholders are working toward shared goals.
  • Solutions-Oriented Approach: Approaches challenges with curiosity and a proactive attitude, consistently seeking and proposing thoughtful, effective solutions.
  • Passion for Customer Success: A strong dedication to ensuring that the customer experience is seamless, positive, and impactful.
  • Direct Communication Skills: The confidence and professionalism to have candid solution-focused conversations with internal teams, vendors and customers.

Base Salary Band: $65,000.00 - $110,000.00
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description.
About PatientPoint:PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery ofbehavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and healthbrands with relevant information that is proven to drivehealthier decisions and better outcomes. Learn more atpatientpoint.com.
Latest News & Innovations:
  1. Why is PatientPoint a Best Place to Work! Read More
  2. Teammate Honored as "Top Woman in Tech". Read More
  3. Recognized on Vault's Top Internship List. Read More

What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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