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Customer Implementation Manager Jobs (NOW HIRING)

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

KNAPP

Implementation Manager

Kennesaw, GA · On-site

The Implementation Manager will collaborate with other project stakeholders to ensure the success ... Coordinate with departments and all project stakeholders (KNAPP, customers, and third-party vendors ...

North American Bancard

Implementation Manager

$67K - $77K/yr

The ideal candidate brings a minimum 2 years of implementation or related customer support focused experience in merchant payment processing. The Implementation Manager serves as the primary point of ...

AssistIQ

Implementation Manager

Saint Louis, MO

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

AssistIQ

Implementation Manager

Columbus, OH · On-site

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

AssistIQ

Implementation Manager

Minneapolis, MN · Remote

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

Vector Solutions

Implementation Manager

Tampa, FL · On-site

Lead implementation meetings with customer project managers and stakeholders focused on the implementation of the customer's desired outcome * Design and manage the potentially custom implementation ...

Bestow, Inc

Implementation Manager

$115K - $135K/yr

We serve internal employees, consumers, and enterprise customers. In addition to leading the ... Manage the day-to-day implementation process and timeline from kickoff to go-live, serving as a ...

Dealpath

Implementation Manager

Austin, TX · Hybrid

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

OpenEye

Implementation Manager

Liberty Lake, WA · On-site

The Implementation Manager will drive customer value realization by managing complex technical deployments and ensuring projects are delivered on time and within scope. Responsibilities : • Own and ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Berlitz

Implementation Manager

Princeton, NJ

The ideal Implementation Manager candidate will oversee the project delivery and implementation of ... The role will support our cloud system platforms including but not limited to CRM, financial ...

Arcadia

Implementation Manager

Boston, MA · On-site

Our platform delivers actionable insights for our customers to advance care and research, drive ... Implementation Managers have complete responsibility for the end-to-end design, execution, and ...

Arcadia

Implementation Manager

Boston, MA

Our platform delivers actionable insights for our customers to advance care and research, drive ... Implementation Managers have complete responsibility for the end-to-end design, execution, and ...

Dealpath

Implementation Manager

Austin, TX · On-site

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $190K/yr

About Avoca Avoca is transforming how home service companies engage with their customers. Our AI ... About the Role As an Implementation Manager at Avoca, you'll own post-sales onboarding for our ...

AssistIQ

Implementation Manager

Kansas City, MO · Remote

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

AssistIQ

Implementation Manager

Saint Louis, MO · Remote

About the Role In the role of Implementation Manager, you'll deploy AssistIQ's software across ... Your ultimate goal is to make it easy for our customers to adopt and implement our solution. We're ...

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All JobsCustomer Implementation Manager Jobs

Customer Implementation Manager information

See salary details

$39K

$103.5K

$168K

How much do customer implementation manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
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Customer Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Dealpath

New York, NY

$117K - $127K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.

You're excited about this opportunity because you'll:
  • Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
  • Improve existing implementation processes to increase speed, efficiency and customer satisfaction
  • Actively identify growth opportunities in accounts
  • Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations
We are excited that you are:
  • A self-motivated team player, ready to embrace a fast paced, high-growth environment
  • Product-focused; you enjoy and feel challenged mastering new software
  • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
  • Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
  • Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes
  • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
Qualifications:
  • Bachelor's degree or higher
  • 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
  • Strong knowledge and proficiency in Excel / Google Sheets
  • High attention to detail and accuracy
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Excellent verbal, written, and interpersonal communication skills
For Bonus Points:
  • Familiarity with SQL, Salesforce, and other Software-as-a-Service
  • Commercial Real Estate background

The Perks & Culture:

  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
  • 401(k) retirement plan.
  • Paid Parental Leave.
  • Flexible Time Off (FTO) policy.
  • Commuter benefits program.
  • Monthly wellness reimbursement to support physical and mental well-being.
  • Hybrid Work Policy, 3 days in office.
  • For candidates based in New York, the compensation range is $117,000 - $127,000 OTE. This position is also eligible for Dealpath's equity plan.
  • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process.Your actual compensation will be confirmed in writing at the time of offer.
  • Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.

About Dealpath:

Dealpath is the world's largest and most trusted real estate investment management platform. To date, Dealpath has powered over $10 trillion in transactions in partnership with hundreds of firms, from leading global institutions including Blackstone, Nuveen, LaSalle, CBRE IM, and MetLife to lean mid-market and regional organizations.

Dealpath drives investment performance by uniting data, insights, and execution in a platform purpose-built for real estate, giving firms the tools they need to operate with speed and precision and unlock opportunity in a dynamic and competitive landscape where information reigns supreme.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!