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Customer Implementation Manager Jobs in Kitchener Waterloo, ON

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Customer Support Associate

Guelph, ON

You will partner closely with CSMs and the Implementations Manager to ensure customers receive a seamless and consistent experience. This role is ideal for someone who thrives on technical precision ...

Jlp

Customer Assistant

Cambridge, ON · On-site

... and implementing solutions. - Helping to protect our profits by supporting with accurate stock ... Please discuss this further with the hiring manager during your interview.

BinSentry

Director of Customer Success

Kitchener, ON · On-site

Define and implement a customer adoption framework across the lifecycle (onboarding steady state ... Develop and manage Tiered customer support capability 3. Develop Scalable Processes * Build ...

Magellan

Program Manager

Kitchener, ON · On-site

CA$65K - CA$85K/yr

Lead regular status meetings (with MAK senior management, with customers, etc) regarding the implementation of new contracts * New business development/Marketing stay in touch with the customers to ...

RR46

Digital Project Manager - Kahntact

Guelph, ON · On-site

Experience working with CRM platforms, particularlyMicrosoft Dynamics 365 (D365)is highly desirable, including the ability to guide clients through implementation, adoption, user training, and ...

Magellan

Program Manager

Kitchener, ON

CA$65K - CA$85K/yr

Lead regular status meetings (with MAK senior management, with customers, etc) regarding the implementation of new contracts * New business development/Marketing - stay in touch with the customers to ...

AGS - Corporate

EDI Systems & Admin Manager

Cambridge, ON · On-site

$36 - $41/hr

AGS is committed to delivering high quality, high value products to our customers, who include ... Use OEM Supplier Portal systems to implement EDI changes, manage requirements, resolve traffic ...

Tri-Mach Group Inc.

Quality Manager

Elmira, ON · On-site

CA$110K - CA$125K/yr

Collaborate with sales, engineering, production, project management, and field service teams to resolve customer complaints and implement corrective actions for product non-conformances. * Stay ...

Lovisa

Retail Store Manager - Stone Road

Guelph, ON · On-site

Build and maintain a passionate, customer-focused team Operations & Merchandising: * Ensure optimal inventory management and stock control * Implement loss prevention strategies to minimize shrink

Smarter Alloys

Operations Manager

Cambridge, ON

Implement real-time tracking systems and performance dashboards to monitor production efficiency ... Conduct periodic operational audits to ensure compliance with customer contracts and quality ...

CSN Collision

Collision Centre Manager

Kitchener, ON · On-site

... and customer service acumen. The manager ensures that repairs are completed efficiently, safely ... Implement and enforce quality control procedures to ensure that all repairs meet industry standards ...

CSN Collision

Collision Centre Manager

Kitchener, ON · On-site

... and customer service acumen. The manager ensures that repairs are completed efficiently, safely ... Implement and enforce quality control procedures to ensure that all repairs meet industry standards ...

CSN Collision

Collision Center Manager

Brantford, ON · On-site

... Control: - Implement and enforce quality control procedures to ensure that all repairs meet ... Superior customer service skills, with a focus on building positive relationships and exceeding ...

CSN Collision

Collision Center Manager

Brantford, ON · On-site

... Implement and enforce quality control procedures to ensure that all repairs meet industry standards ... Superior customer service skills, with a focus on building positive relationships and exceeding ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Kitchener Waterloo, ON

Customer Implementation Manager information

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Kitchener Waterloo, ON as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Implementation Specialist

Cambridge, ON • Remote

Lone Wolf Technologies
See more jobs at Lone Wolf Technologiesexternal

CA$55K - CA$60K/yr

Full-time

Posted 19 days ago

Job description

As an Implementation Specialist, you will lead professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget. 
ESSENTIAL RESPONSIBILITIES & DUTIES:
  • Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite 
  • Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite 
  • Perform thorough needs assessments and requirements gathering activities 
  • Provide regular internal and external status updates highlighting accomplishments and risks 
  • Work directly with key client leads to provide expertise around software configuration 
  • Use expertise of Lone Wolf software and customer environments to consult agencies on best practices 
  • Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization 
  • Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs 
  • Track project work to ensure implementations are progressing on-time and within budget 
  • Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction 
  • Participate in internal UAT activities as required 
  • Maintain a good knowledge of the real estate industry and trends within the industry 
REQUIREMENTS:
  • A degree in Advertising, Accounting, Business or a related field 
  • Exceptional project planning skills and ability to multi-task 
  • Proven track record in providing in-house and remote training 
  • Proven ability to meet and exceed service standards and KPIs 
  • Demonstrated ability to successfully and independently manage multiple projects and resolve issues 
  • Excellent written and verbal communication skills; excellent presentation skills 
  • Outstanding client relationship skills 
  • Experience working with Product and QA to troubleshoot, test and improve products 
  • Prior experience with agency systems or related software/applications preferred  
QUALIFICATIONS:
  • EDUCATION:  A degree in Advertising, Accounting, Business or a related field. 
  • EXPERIENCE: 1-3 years of experience in client services, training, or consulting. 
$55,000 - $60,000 a year
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