As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer ... Customer Relationship & Value * Act as a trusted advisor to customers, developing a deep ...
As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer ... Customer Relationship & Value * Act as a trusted advisor to customers, developing a deep ...
We are looking to add a Project Manager, Implementation, to join our growing team. In this role, you will be responsible for the delivery of services related to customer implementations of KEV Group ...
We are looking to add a Project Manager, Implementation, to join our growing team. In this role, you will be responsible for the delivery of services related to customer implementations of KEV Group ...
The Payroll Implementation Consultant is responsible for overseeing client-specific payroll needs ... Customer Management: Proven experience in managing customer relationships, setting clear ...
The Payroll Implementation Consultant is responsible for overseeing client-specific payroll needs ... Customer Management: Proven experience in managing customer relationships, setting clear ...
You will implement new Commercial Sales programs, as well as support current programs and ... customers, peers and upper management. * You are a strong communicator - You communicate ...
You will implement new Commercial Sales programs, as well as support current programs and ... customers, peers and upper management. * You are a strong communicator - You communicate ...
The Manager, Process Excellence & Customer Experience leads the process design team in a matrix structure with the goal of designing, implementing, monitoring & streamliningprocessesacross ...
The Manager, Process Excellence & Customer Experience leads the process design team in a matrix structure with the goal of designing, implementing, monitoring & streamliningprocessesacross ...
Come join us. The Manager, Process Excellence & Customer Experience leads the process design team in a matrix structure with the goal of designing, implementing, monitoring ...
Quick apply
Come join us. The Manager, Process Excellence & Customer Experience leads the process design team in a matrix structure with the goal of designing, implementing, monitoring ...
CRM Business Analyst
Waterloo, ON · On-site
Support and coordinate CRM initiatives from discovery through implementation, adoption, and continuous improvement. * Facilitate discovery workshops and collaborate with business and technology teams ...
CRM Business Analyst
Waterloo, ON · On-site
Support and coordinate CRM initiatives from discovery through implementation, adoption, and continuous improvement. * Facilitate discovery workshops and collaborate with business and technology teams ...
Select, implement, and optimize the tools, systems, and automations that let the support team ... customer support experience, including at least 2 years in a management or team lead role.
Quick apply
Select, implement, and optimize the tools, systems, and automations that let the support team ... customer support experience, including at least 2 years in a management or team lead role.
Select, implement, and optimize the tools, systems, and automations that let the supportteam ... customer support experience, including at least 2 years in a management orteam lead role.
Quick apply
Select, implement, and optimize the tools, systems, and automations that let the supportteam ... customer support experience, including at least 2 years in a management orteam lead role.
Select, implement, and optimize the tools, systems, and automations that let the supportteam ... customer support experience, including at least 2 years in a management orteam lead role.
Select, implement, and optimize the tools, systems, and automations that let the supportteam ... customer support experience, including at least 2 years in a management orteam lead role.
Manage the Personal Insurance operations for your respective team to achieve growth and ... Implement and monitor Personal Insurance objectives with respect to commission revenue, policy ...
Manage the Personal Insurance operations for your respective team to achieve growth and ... Implement and monitor Personal Insurance objectives with respect to commission revenue, policy ...
Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Customer Service Coordinator
Guelph, ON · On-site
Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Quick apply
Customer Service Coordinator
Guelph, ON · On-site
Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections ... Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate ...
Product Management: * Collaborate with the team to support the management and strategic alignment ... Design and implement effective deposit campaigns to attract and retain customers, boosting deposit ...
Product Management: * Collaborate with the team to support the management and strategic alignment ... Design and implement effective deposit campaigns to attract and retain customers, boosting deposit ...
Build and maintain a passionate, customer-focused team Operations & Merchandising: * Ensure optimal inventory management and stock control * Implement loss prevention strategies to minimize shrink
Quick apply
Build and maintain a passionate, customer-focused team Operations & Merchandising: * Ensure optimal inventory management and stock control * Implement loss prevention strategies to minimize shrink
Implement real-time tracking systems and performance dashboards to monitor production efficiency ... Conduct periodic operational audits to ensure compliance with customer contracts and quality ...
Quick apply
Implement real-time tracking systems and performance dashboards to monitor production efficiency ... Conduct periodic operational audits to ensure compliance with customer contracts and quality ...
Continuous Improvement Manager
Milton, ON · On-site
... implementation, value-stream mapping, and CIR development sessions * Ensures developmentally ... Position may require extended hours to meet customer's needs. Travel will be required at a minimum ...
Continuous Improvement Manager
Milton, ON · On-site
... implementation, value-stream mapping, and CIR development sessions * Ensures developmentally ... Position may require extended hours to meet customer's needs. Travel will be required at a minimum ...
Branch Manager
Brantford, ON · On-site
... manages poor performance. * Creates innovative business development strategies, including ... and customer service goals. * Leads the implementation of new programs, products and processes ...
Branch Manager
Brantford, ON · On-site
... manages poor performance. * Creates innovative business development strategies, including ... and customer service goals. * Leads the implementation of new programs, products and processes ...
Collision Centre Manager
Kitchener, ON · On-site
... and customer service acumen. The manager ensures that repairs are completed efficiently, safely ... Implement and enforce quality control procedures to ensure that all repairs meet industry standards ...
Collision Centre Manager
Kitchener, ON · On-site
... and customer service acumen. The manager ensures that repairs are completed efficiently, safely ... Implement and enforce quality control procedures to ensure that all repairs meet industry standards ...
Collision Centre Manager
Waterloo, ON · On-site
... and customer service acumen. The manager ensures that repairs are completed efficiently, safely ... Implement and enforce quality control procedures to ensure that all repairs meet industry standards ...
Quick apply
Collision Centre Manager
Waterloo, ON · On-site
... and customer service acumen. The manager ensures that repairs are completed efficiently, safely ... Implement and enforce quality control procedures to ensure that all repairs meet industry standards ...
Customer Implementation Manager information
What is the difference between Customer Implementation Manager vs Customer Success Manager?
| Aspect | Customer Implementation Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Implementing products/services for new clients | Ensuring ongoing client satisfaction and retention |
| Work Stage | Pre- and post-sales onboarding | Post-implementation relationship management |
| Skills & Certifications | Project management, technical knowledge, certifications like PMP | Communication, relationship-building, customer service skills |
| Work Environment | Project-based, technical teams, client sites or remote | Account management, client communication, cross-functional teams |
While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.
What is the highest paying job in customer service?
The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.
What does a customer implementation manager do?
A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.
What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?
To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.
How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?
A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
How much does an implementation manager make in the US?
Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
Full-time
Medical, Dental, Vision, PTO
Re-posted 7 days ago
Job description
About Conexiom:
Conexiom helps manufacturers and distributors modernize their manual order entry process with purpose-built AI developed on 20 years of industry expertise. Intelligent automation eliminates unnecessary errors, delays, and costs by accurately capturing, correcting, and transforming emailed and file-based orders from any document format, into fulfillment-ready ERP entries. Accounting teams move faster with AI-assisted accuracy and reduced manual work, while advanced touchless processing pushes high-volume transactions straight to the ERP. Conexiom, powered by CoreAI, turns the slowest manual channel into a smart, flexible digital pipeline that delivers faster turnaround, lower costs, and happier customers on a trusted, enterprise-grade platform.
Why you will love Conexiom:
Conexiom leads the way in order automation innovation for some of the largest manufacturers and distributers in the world. Household brands you rely on every day trust Conexiom to help them capture and process complex orders with advanced AI in a modern cloud platform. Our team is fun, friendly, and driven by pushing the boundaries of technology and customer experience. We do things the right way, which isn't always the easy way, because it delivers the business-critical results our customers expect, and deserve. We embrace change, encourage feedback, and strive to win as a team.
About the Role:
As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures.
You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business.
Responsibilities:
Customer Relationship & Value
- Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions
- Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices
- Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform
Project Portfolio Management
- Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality
- Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals
- Track project progress, manage risks, and implement timely interventions to keep implementations on track
- Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations
Platform Implementation
- Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live
- Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process
- Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations
- Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations
- Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service
- Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement
Qualifications:
- 5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects
- Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines
- Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions
- Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization
- Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions
- Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges
- Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations
- Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately
- Experience delivering end-user training to diverse audiences in a SaaS or technology environment
- Familiarity with Manufacturing and Distribution is an asset
- Experience with ERP administration and/or accounting is an asset
Why Conexiom?
Our MISSION is to transform broken processes into business value.We are DATA-driven and RESULTS-focused.We show our COMMITMENT to the people that make-up Conexiom by:
- Training and development opportunities
- Competitive compensation
- Work/Life balance - Open PTO Policy in North America & Flex days in the UK
- Comprehensive health, dental, & vision insurance
We build products & internal processes that increase efficiencies and drive INNOVATION for our customers.
Our VALUES
- We care for each other
- We hold ourselves accountable
- We make our customers heroes
- We over-communicate
- We are inclusive & want to make change for the better
Conexiom is proud to offer equal employment opportunities. If you have a need that requires accommodation at any time during the recruitment process, please reach out to our Talent Acquisition Manager at aendy@conexiom.com
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