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Lone Wolf Technologies

60 Lone Wolf Technologies Jobs Hiring Near You

Lone Wolf Technologies

Implementation Specialist

OR · Remote

$55K - $60K/yr

Use expertise of Lone Wolf software and customer environments to consult agencies on best practices * Work closely with the Business Solutions Consultant team to ensure a smooth transition from ...

Lone Wolf Technologies

Implementation Specialist

OR · Remote

$55K - $60K/yr

Use expertise of Lone Wolf software and customer environments to consult agencies on best practices * Work closely with the Business Solutions Consultant team to ensure a smooth transition from ...

Lone Wolf Technologies

Implementation Specialist

$55K - $60K/yr

Use expertise of Lone Wolf software and customer environments to consult agencies on best practices * Work closely with the Business Solutions Consultant team to ensure a smooth transition from ...

Lone Wolf Technologies

Implementation Specialist

OR · Remote

$55K - $60K/yr

Use expertise of Lone Wolf software and customer environments to consult agencies on best practices  * Work closely with the Business Solutions Consultant team to ensure a smooth transition from ...

Lone Wolf Technologies

Customer Support Representative

OR · Remote

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels * Log details of all support sessions and customer challenges in the ...

Lone Wolf Technologies

Customer Support Representative

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels * Log details of all support sessions and customer challenges in the ...

Lone Wolf Technologies

OR

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels * Log details of all support sessions and customer challenges in the ...

Lone Wolf Technologies

OR

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of ... A keen interest in technology and helping customers adopt software to improve their business

Lone Wolf Technologies

Customer Success Manager

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of ... A keen interest in technology and helping customers adopt software to improve their business

Lone Wolf Technologies

Customer Success Manager

OR · Remote

$75K - $85K/yr

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of ... A keen interest in technology and helping customers adopt software to improve their business

Lone Wolf Technologies

OR

... Lone Wolf's business systems ecosystem across the entire customer lifecycle-from quote to cash. This executive-level role will evaluate current processes, technology platforms, integrations, and ...

Lone Wolf Technologies

OR

The Director of Strategic Programs is a strategic operator responsible for driving Lone Wolf ... Responsibilities: * Lead execution of strategic programs across Product, Technology, Sales ...

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Infographic showing various job openings at Lone Wolf Technologies in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 55% Physical, and 45% Remote job distribution.

Customer Support Representative

Lone Wolf Technologies

Toronto, ON

CA$55K - CA$60K/yr

Full-time

Posted 12 days ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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