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Customer Implementation Manager Jobs in Portland, OR

Verato Inc.

Implementation Consultant

Portland, OR · On-site

This position reports to the Manager of Implementation . RESPONSIBILITIES * Facilitate the technical onboarding of customers onto the Verato platform, ensuring a smooth transition and integration ...

Fictiv

Customer Quality Engineer

Portland, OR

Integrate these requirements into MISUMI Americas Quality Management System * Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans ...

Moda Health

Manager Medical Customer Service

Milwaukie, OR · Remote

$78K - $98K/yr

Works closely with supervisors and senior leadership to develop, implement, and ensure consistency ... Manages and oversees all functions within the Medical Customer Service team. * Strives to ensure ...

Intel

Ethernet Customer Program Manager

Hillsboro, OR

$160K - $227K/yr

Manage complex projects and programs directly tied to the development, implementation, or upgrade ... Apply knowledge of customer gaps, needs, and required usages to drive teams toward delivering high ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Portland, OR

Customer Implementation Manager information

See Portland, OR salary details

$41.4K

$109.8K

$178.2K

How much do customer implementation manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer implementation manager in Portland, OR is $109,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $128,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in Portland, OR? For Customer Implementation Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Portland, OR look for? The top searched job categories for Customer Implementation Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Customer Implementation Manager jobs? Cities near Portland, OR with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Portland, OR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 40% In-person, 20% Hybrid, and 40% Remote job distribution, with an average salary of $109,782 per year, or $52.8 per hour.

Implementation Manager (Grants, Remote)

Euna Solutions

Portland, OR • Remote

Full-time

Medical, Dental

Re-posted 11 days ago

Job description

The Opportunity:

We are seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As an Implementation Manager, you will be our new customers' primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.


Key Responsibilities:

Client Onboarding: Serve as the primary point of contact for clients during the onboarding process. Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.

Project Management: Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management.

Product Configuration: Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible. Depending on the product you may also:

  • Work extensively in Excel to prepare data and carry out initial data load;
  • Write simple scripts;
  • Author ad hoc reports on behalf of the customer.

Cross-Functional Collaboration: Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption. Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.

Training and Documentation: Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products. Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer's complete adoption of their product.

Issue Resolution: Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly. Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed effectively.

Continuous Improvement: Actively contributes to the enhancement of implementation processes and methodologies.


Requirements:

        • Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
        • 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
        • Strong understanding of software implementation processes, methodologies, and best practices.
        • Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment.
        • Technical aptitude with the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
        • Strong problem-solving and analytical skills - high comfort level with Excel is a plus.
        • Design and documentation of reports generated from relational databases - ability to author reports (SSRS or PowerBI) a significant plus.
        • Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
        • Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus.


        Location & Schedule:

        This is a fully remote position primarily supporting our West Coast clients. You'll work Pacific time zone hours to effectively manage client relationships and deliverables in that region.


        AI Mindset at Euna Solutions
        We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment-not replace-their expertise.

        If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.


        WhatIt'sLike to Work at Euna Solutions
        At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.


        Here are some of the perks that Euna employees enjoy:


        Competitive wages
        Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.

        Wellness days
        What's better than a long weekend? An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

        Community Engagement Committee
        At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

        Flexible work day
        Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwe'llwork with you to ensureit'sa fitfor you and the specific roleyou'reinterested in.

        Benefits
        Askus for a copy of our health and dental benefits!

        Culture committee
        Celebrateatevery occasion with the culture team! They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

        About Euna Solutions


        Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit
        www.eunasolutions.com.


        Please visit our website:https://eunasolutions.com/careers/and check out our LinkedIn Page:https://www.linkedin.com/company/eunasolutions/


        We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know.
        For any inquiries or requestsregardingaccessibility at Euna Solutions, please emailrecruiting@eunasolutions.comor call our officeat1.877.707.7755. Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

        Apply