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Customer Implementation Manager Jobs in Portland, OR

Everseen

Customer Success Manager

Portland, OR · On-site

... smooth effective implementation and utilizationof our AI solutions. * Proactively drive user ... Product Management - Provide customer feedback to product owners/key stakeholders * Data Analytics ...

Rsli

National Client Executive

Portland, OR · On-site

$101K - $135K/yr

Proven ability to manage high level relationships with client and broker decision-makers. * Achieves or exceeds assigned metrics for client persistency, new customer/product implementations, and ...

Bel Fuse Inc.

CRM Analyst (Hybrid)

Portland, OR · On-site

$90K - $113K/yr

The CRM Analyst manages the third-party implementation partner (BDO Digital) through discovery, solution blueprint, configuration, data migration, integration, UAT, training, and go-live, ensuring ...

Little Caesars

Assistant Manager

Vancouver, WA

$16.49 - $18.49/hr

... implementing, managing and controlling all operational related activities of our Little Caesars ... Must have excellent Customer Service and Employee Relations skills. * Must be able to perform under ...

Little Caesars

Assistant Manager

Vancouver, WA · On-site

$16.49 - $18.49/hr

... implementing, managing and controlling all operational related activities of our Little Caesars ... Must have excellent Customer Service and Employee Relations skills. * Must be able to perform under ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Portland, OR

Customer Implementation Manager information

See Portland, OR salary details

$41.4K

$109.8K

$178.2K

How much do customer implementation manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer implementation manager in Portland, OR is $109,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $128,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in Portland, OR? For Customer Implementation Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Portland, OR look for? The top searched job categories for Customer Implementation Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Customer Implementation Manager jobs? Cities near Portland, OR with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Portland, OR as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $109,782 per year, or $52.8 per hour.
Implementations Technician - Portland, OR

Implementations Technician - Portland, OR

Cook Solutions Group Inc

Portland, OR

$22 - $26/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

Job description

Cook Solutions Group (CSG) is looking for a Full-Time Implementations Technician to join our Corporate Install Team in Portland, OR. In this role, you will be responsible for the staging, installation, support and troubleshooting of surveillance and security systems and associated hardware and software. You will work closely with Technicians and Project Managers to ensure that all surveillance systems are implemented efficiently and operate optimally, helping to enhance the safety and security of our customers premises while providing an exceptional customer experience.

Location: Portland, OR

Shift: On-Site - Monday - Friday; 9am - 6pm or 8am - 5pm

Pay: $22.00 - $26.00 per hour DOE

Responsibilities:

  • Install, configure, and set up surveillance equipment, including cameras, servers, video recorders, network devices, and other related hardware and software.
  • Monitor Project Management Board/Ticketing System for assigned tasks.
  • Respond immediately to support requests and/or escalate when appropriate.
  • Remotely support CSG & VAR technicians relating to CSG technologies.
  • Answer phones and provide world-class customer service.
  • Troubleshoot issues with minimal assistance and escalate when required.
  • Perform daily manual tasks as assigned.
  • Operate within RemoteView, Cook Command Center, and other CSG remote support software to perform assigned tasks.
  • Maintain accurate and up-to-date records of system configurations, installation details and other project documentation.
  • Maintains control and follows safeguards with all company or customer owned property or information to which employee has been entrusted.
  • Responsible for supporting and teaching less experienced employees and trainees on company procedures, systems, and techniques.
  • Ensures all work is performed to company quality standards and practices.
  • Perform other duties as assigned

Qualifications/Education/Experience:

Experience with advanced video surveillance technologies, including cloud-based solutions and AI-powered security systems. Background in networking, system administration, or IT support. High school diploma or equivalent required. A degree or certification in Information Technology, Electronics, or related field is preferred, or 2+ years of hands-on experience with surveillance systems, including CCTV, IP cameras, DVRs, NVRs, and access control systems.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. Thats why weve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

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