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Customer Implementation Manager Jobs in Remote, OR

Lumen Technologies

Lead Project Manager

OR

$84K - $112K/yr

Responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the ...

Lumen Technologies

Lead Project Manager

OR · Remote

$84K - $112K/yr

They will be responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and ...

Agfa

Sr. Customer Success Manager

OR · Remote

From product development to implementation, our unified Enterprise Imaging Platform is purpose ... Maintain accurate and up-to-date records in CRM and success tools * Track customer KPIs ...

AGFA

Sr. Customer Success Manager

OR · On-site +1

From product development to implementation, our unified Enterprise Imaging Platform is purpose ... Maintain accurate and up-to-date records in CRM and success tools * Track customer KPIs ...

Lumen Technologies

CUSTOMER SUCCESS CONSULTANT-INDIRECT

OR · On-site

$71K - $95K/yr

The Role The Customer Success Consultant is a partner and customer-facing role aligned to our GPS ... Implement revenue management practices driving accountability and goal alignment; revenue retention ...

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

... data management. From product development to implementation, our unified Enterprise Imaging ... The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

... data management. From product development to implementation, our unified Enterprise Imaging ... The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ...

Project Sapiens

Director, Customer Value Delivery

OR · Remote

$198K/yr

... management, and value delivery inside a customer engagement. The CVD is a senior delivery leader ... AI-led SaaS implementation velocity : Moves programs toward faster implementation cycles consistent ...

Sapiens

Director, Customer Value Delivery

OR · On-site +1

$198K/yr

AI-led SaaS implementation velocity : Moves programs toward faster implementation cycles consistent ... Defines, manages, and tracks program milestones with clear definitions of done, agreed exit ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Manage call center technology platforms, quality assurance processes, call monitoring, scripting ... Design and implement member engagement and outreach strategies across phone, mail, email, SMS ...

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Manage call center technology platforms, quality assurance processes, call monitoring, scripting ... Design and implement member engagement and outreach strategies across phone, mail, email, SMS ...

Victra

Store Manager

Bandon, OR · On-site

$19.55/hr

... and implementing the company vision by directing the day-to-day activities of the entire store ... Your interactions with customers will show your coworkers how it is done. You will coach them one ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Remote, OR

Customer Implementation Manager information

See Remote, OR salary details

$39K

$103.4K

$167.8K

How much do customer implementation manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer implementation manager in Remote, OR is $103,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,400.00 and $120,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in Remote, OR? For Customer Implementation Manager jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Remote, OR look for? The top searched job categories for Customer Implementation Manager jobs in Remote, OR are:
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Customer Implementation Manager jobs near you
Lead Project Manager

Lead Project Manager

Lumen Technologies

OR

$84K - $112K/yr

Other

Medical, Life

Posted 4 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

6th of 82 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

The Project Manager is the primary single point of contact for large-scale deployments with significant complexity, unique requirements or that qualify as a "Special".  Responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs & is engaged according to PMO criteria and AI implementation.

The Main Responsibilities
  • Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle
  • Accountable for timely OSP project completion and delivery.
  • Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
  • Responsible for resource requirements/allocation.
  • Coordinate and facilitate project meetings. 
  • Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
  • Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
  • Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines.  Utilize the change control process to track schedule changes.
  • Acts as project team leader & accountable for successful overall project completion
  • Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.
  • Ensure adherence to project related policies and processes
  • Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
  • Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
  • Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
  • Negotiates due dates based on resource/network availability to maintain Lumen's profitability and to meet customer requirements.
  • Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
  • Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
  • Understands project goals and objectives as it relates to customer's business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
  • Acts as mentor and team leader to other teammates
     
What We Look For in a Candidate

Minimum:

  • Bachelor's Degree and/or 5+ years of related experience
  • Implementation experience with multiple of the following technologies: OSP, AI, DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.

Preferred:

  • Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki, etc. 
  • Experience leading multiple complex projects in the technology industry
  • Project Management Professional or PRINCE2 Certification
  • 6+ years in project management experience
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$84,629 - $112,838 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$88,860 - $118,480 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$93,092 - $124,122 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits Bonus Structure

#LI-Remote

Requisition #: 342553

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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