Customer Implementation Manager Jobs in Remote, OR

Position Summary Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Fleet Implementation Manager in Eastern Time Zone. The Fleet Implementation Manager, as the Subject Matter Expert (SME), will be responsible for working closely with the New Business Integration (NBI) Team in launching new Shops successfully for multiple Customers. This is a remote-based position.

Candidates must be willing to travel up to 80% of the time. Candidates must live near a major airport. Compensation: Competitive Salary Pay $95,000-105,000 depending on experience plus annual performance-based bonus The benefits of belonging - what's in it for you?

* Full benefits within 30 days. * Medical, dental, vision, prescription drug coverage, life insurance, disability insurance. * 401(k) match program.

* Paid vacation, holidays, and sick time. * Commitment to your safety through boot and prescription safety glasses reimbursement. * Career and learning development with an extensive training program through our Amerit University.

* Employee referral program, up to $1,000 bonus. * ASE certification program with fee reimbursement and bonus. * Employee recognition platform that includes opportunities to redeem points for merchandise.

* Employee Assistance Program (EAP). * 24/7 nurse triage line. * Employee discounts on cell phone service and entertainment tickets.

* Employee resource groups (ERGs) that foster inclusion. What the Fleet Implementation Manager role looks like: Specifically, oversee multiple new shop launches and its operations and become the Subject Matter Expert (SME) as the Implementation Specialist. Lead, educate and develop employees.

Monitor employee's performance and be accessible to all areas of the shop. Plan daily manpower to meet workload. Provide support to the operations team regarding all equipment related issues.

Monitor and analyze all opportunities to cut costs and improve efficiencies. Perform administrative functions, including payroll approval, scanner downloads, repair order maintenance and compliance documentation. Address all corrective action regarding direct reports.

Provide clean, safe working conditions of the facility and equipment. Communicate with Customer to ensure operations and company's needs are met. Identify and monitor equipment sent to outside sources for repairs.

Conduct pre-shift meetings. Comply with all applicable laws/regulations, as well as company policies/procedures. Interview and hire for shop positions.

Support Regional Implementation Manager, the Sales Team & NBI Team to ensure operations and the Customer & company's needs are met. Specific to new shop launches, must manage the following: Ensure all site launches stay on schedule and meet their designated Go Live Dates by working closely and in parallel with the New Business Integration (NBI) Team. Conduct site visits as needed for multiple locations.

Conduct Fleet audit assessments for each site launch. Conduct EHS related audits and complete EHS related documents. Complete Tooling & Parts audits and place orders accordingly.

Work with Central Procurement on launch related activities & items, i.e. submit a CapEx for MSCs, Tooling, Parts, Conex and other needed items. Work with NBI and the Operations Support Center (vended team) to ensure Roadside & Towing needs are addressed.

Work with NBI and Central Procurement on ensuring the proper vendors are setup to support the new site launch. Work with NBI to implement any IT or system integration related needs or requests. Work closely with Recruiting/Onboarding & HR/Benefits as needed.

Ensure proper Training needs & Customer expectations are met and rolled out to the newly hired Team of Techs and Fleet Managers before site is handed over to this new Team. Ensure the newly hired staff are uniformed properly and have all of their IT equipments and/or Diagnostic Software. MUST be responsible for Quality Control - This Team will oversee the newly established Shops for a brief period of time for quality control purposes before completely pulling out and moving on to another new Account or Special Project.

They will also assist with other Projects as needed (based on bandwidth). In general, ensure that the launch goes off without a hitch! Essential Duties & Responsibilities * Primary focus points for the Fleet Operations Manager, while on-assignment in a given territory, include: * Focus first on Safety, health, environmental compliance, and quality of work.

Ensure all HazReps, Compliance Audits are complete in the Market Area. Minimize spills and quality of work events. * Achieving Time to Repair and throughput targets for both vended and onsite mobile maintenance services.

* Ensure processes are defined and followed within your team, including inventory management, and on-time parts procurement. * Accountable for regional Billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets. * Comply with all applicable laws/regulations, as well as company policies/procedures * Repair Order (RO) Management - Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.

* Executive Presence - the Director of Operations and assigned area RGM will be an escalation point for the Fleet Operations Manager for disputes and customer service issues. Disputes must be handled with a root cause analysis that includes owners and ECDs for resolution, delivered to customer. Strong verbal and written communication skills will be a requirement.

* Cross Functional Leadership & Teamwork - quickly establish solid relationships with business unit leadership and other senior executives. The ideal candidate builds bridges among all Amerit teams and works seamlessly with HR, Finance, Procurement, and all functions inside and outside of assigned segment. Key Competencies and Minimum Education What our ideal candidate looks like: Must possess at least 8-10 years' industry experience in fleet maintenance or operations capacity and 5-8 years of direct management experience.

Prior technician/mechanic experience. High school diploma or equivalent. Familiarity with heavy truck / trailer repair and maintenance.

Must be able to travel 80% of the time; overseeing multiple shop launches as assigned. Thorough knowledge of DOT rules and regulations, company policies and procedures Proven leadership and interpersonal skills. Strong written and verbal communication skills (documentation, communication with peers, supervisors, etc.).

Strong computer skills- knowledge of Word, Excel, Fleet Management systems and exposure to large ERP/timekeeping system. Working Conditions Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to regularly lift and move up to 10 pounds. Ability to stand, walk, sit, talk or hear. Frequent use of hands and fingers.

Ability to feel and reach with hands and arms. Heavily travel based due to new shop launches (within reasonable timeframes). Are you ready to advance your career as a Fleet Manager with Amerit Fleet Solutions?

Apply Today! https://www.ameritfleetsolutions.com/careers/easy-apply #Mechanic #Hiring #FleetManager #NowHiring #AutomotiveCareer #MechanicJobs #FleetManagement #FleetMaintenance