Customer Implementation Manager Jobs in Remote, OR

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time IT Asset Management Program Manager. This is an exempt remote position is in support of government customer in NJ

Must Be U.S. Citizen

Responsibilities:

• Lead the planning, execution, governance, and continuous improvement of the IT Asset Management (ITAM) Program, ensuring alignment with organizational objectives, federal regulations, and industry best practices.
• Develop, maintain, and manage the ITAM Program Management Plan (PMP), establishing program governance, performance measures, resource requirements, and operational priorities.
• Create and maintain detailed Work Breakdown Structures (WBS), Integrated Master Schedules, and program roadmaps to effectively manage scope, schedule, deliverables, and dependencies across Hardware Asset Management (HAM) and Software Asset Management (SAM) initiatives.
• Direct program planning activities, including milestone development, resource allocation, budget forecasting, cost estimation, and financial tracking to ensure efficient use of program resources.
• Monitor and evaluate program performance against established goals, objectives, key performance indicators (KPIs), and service-level expectations, providing recommendations for corrective actions and continuous improvement.
• Develop and maintain HAM and SAM Strategic Roadmaps that support long-term modernization efforts, operational efficiency, compliance objectives, and lifecycle management strategies.
• Lead enterprise risk and issue management activities by developing Risk and Issue Management Plans, maintaining Risk Registers, assessing program impacts, and implementing mitigation strategies.
• Prepare and deliver executive-level program status reports, briefings, dashboards, and performance analyses that communicate progress, risks, issues, accomplishments, and strategic recommendations.
• Coordinate stakeholder engagement activities, including governance meetings, working groups, executive briefings, and collaborative planning sessions to ensure transparency, communication, and alignment among stakeholders.
• Support audit readiness and compliance initiatives by maintaining program documentation, preparing audit evidence, and ensuring adherence to federal regulations, VA policies, and ITAM governance requirements.
• Manage program documentation repositories, action item trackers, meeting minutes, lessons learned, and knowledge management activities to promote organizational continuity and effective decision-making.
• Collaborate with government leadership, technical teams, financial managers, acquisition personnel, and external oversight organizations, including GAO and Congressional stakeholders, to address inquiries, support reporting requirements, and advance strategic ITAM program objectives.

Experience Required:

• Serving as the Contractor's main point of contact and overall performance
• Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects
• Takes projects from original concept through final implementation.
• Interfaces with all areas affected by the project including end users, computer services, and client services.
• Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conducts project meetings and is responsible for project tracking and analysis.
• Ensures adherence to quality standards and reviews project deliverables.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Provides strategic, technical and analytical guidance to project team.
• Recommends and takes action to direct the analysis and solutions of problems from experience advising senior leadership on IT strategic work.

Qualifications Requirements:

• BA in IT Management or Program/Project Management
• 8+ years of IT program management
• Minimum 5 years with Agile methodologies and project management
• Public Trust Level

Desired Qualifications:

• PMP/PMI certification
• Excellent communication
• Solid relationship builder
• Quality Certification (ITIL, or other)