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Customer Implementation Manager Jobs in Remote, OR

Team8

Bluespine-Director of Customer Success

OR · On-site +1

Project Management: • Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects. • Troubleshoot client issues in a timely and proactive manner, ensuring ...

Koerber

Contract Manager

OR

$83.50K - $111.60K/yr

You will assume ownership of customer contracts from project initiation through closeout, ensuring ... You will develop and implement claims strategies, ensure timely issuance of contractual notices ...

Lumen Technologies

Service Delivery Rep III

OR · Remote

$47.74K - $63.75K/yr

Provide excellent customer service throughout the lifecycle of client implementation. * Planning and managing projects according to project standards set by the business and the customer. * Complete ...

New

Körber Group

Senior Project Manager

OR · On-site +1

You will advise customers in project management & implementing business requirements. * You will provide leadership for project team by building and motivating team members to meet project goals ...

Koerber

Senior Project Manager

OR

You will advise customers in project management & implementing business requirements. * You will provide leadership for project team by building and motivating team members to meet project goals ...

Voith Group

Contract Manager

OR · Remote

$83.50K - $111.60K/yr

... customers. Responsibilities: * * Take ownership of all contractual requirements for assigned ... Develop and implement processes to administer, document, and accept/challenge/ defend incoming and ...

AGFA

Senior Project Manager

OR · On-site +1

From product development to implementation, our unified Enterprise Imaging Platform is purpose ... In addition, the need for customer resources, IT personnel and modality vendors must be evaluated ...

Agfa

Senior Project Manager

OR · Remote

From product development to implementation, our unified Enterprise Imaging Platform is purpose ... In addition, the need for customer resources, IT personnel and modality vendors must be evaluated ...

AgWest Farm Credit

Relationship Manager

Roseburg, OR · On-site

$72.60K - $125.20K/yr

We are in search of a Relationship Manager I or Relationship Manager II to join our Oregon Lending ... customer. * Ensure a high degree of credit administration by developing and implementing sales ...

AGFA

Account Executive

OR · On-site +1

Set clear customer expectations and manage clear communications both internally and with the customer to ensure seamless implementation * Manage expenses to budget and operate at a standard of ...

AGFA

Account Executive

OR · On-site +1

Set clear customer expectations and manage clear communications both internally and with the customer to ensure seamless implementation * Manage expenses to budget and operate at a standard of ...

AgWest Farm Credit

Relationship Manager

Roseburg, OR · Hybrid

$72.60K - $125.20K/yr

We are in search of a Relationship Manager I or Relationship Manager II to join our Oregon Lending ... customer. * Ensure a high degree of credit administration by developing and implementing sales ...

Sonic

General Manager

Roseburg, OR

... customers have an excellent experience. Position: General Manager Immediate Supervisor: Area ... Develop, implement, and manage action plans regarding local marketing and business performance

Koerber

Account Manager

OR · Remote

The Account Manager is responsible for managing regional client relationships, driving account ... implement corporate wide concepts * You will work in a team who is focusing on customer ...

Körber Group

Account Manager

OR · On-site +1

The Account Manager is responsible for managing regional client relationships, driving account ... implement corporate wide concepts * You will work in a team who is focusing on customer ...

Sonic Drive-In

General Manager

Roseburg, OR · On-site

... customers have an excellent experience. Position: General Manager Immediate Supervisor: Area ... Develop, implement, and manage action plans regarding local marketing and business performance

Guernsey Holdings LLC

General Manager

Roseburg, OR

... customers have an excellent experience. Position: General Manager Immediate Supervisor: Area ... Develop, implement, and manage action plans regarding local marketing and business performance

Voith Group

Contract Manager (Remote (US))

OR · On-site +1

$83.50K - $111.60K/yr

... customers. Responsibilities: * * Take ownership of all contractual requirements for assigned ... Develop and implement processes to administer, document, and accept/challenge/ defend incoming and ...

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All JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Remote, OR

Customer Implementation Manager information

See Remote, OR salary details

$39K

$103.4K

$167.8K

How much do customer implementation manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer implementation manager in Remote, OR is $103,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,400.00 and $120,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What does a Customer Implementation Manager do?

A Customer Implementation Manager is responsible for overseeing the onboarding and integration process for new clients or customers. They coordinate between the customer and internal teams to ensure a smooth transition, resolve any issues, and make sure the customer’s goals are met. Their role involves project management, communication, and problem-solving to help customers successfully adopt a product or service. They also provide training and support during the implementation phase to ensure customer satisfaction.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Remote, OR look for? The top searched job categories for Customer Implementation Manager jobs in Remote, OR are:
What cities near Remote, OR are hiring for Customer Implementation Manager jobs? Cities near Remote, OR with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Remote, OR as of May 2026, with employment types broken down into 82% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $103,416 per year, or $49.7 per hour.

Bluespine-Director of Customer Success

Team8

On-site, Remote

Full-time

Posted 2 hours ago

Job description

Description
About Bluespine
Bluespine was established by professionals in the industry and serial founders to support self-funded employers in reducing healthcare expenses. Through innovative data analysis, Bluespine helps minimize unnecessary costs without altering employee benefits or requiring changes in behavior.
We are seeking a highly skilled and experienced Director of Account Management and Analytics Advisor to work with large, self-insured employers, focusing on the delivery of high-quality healthcare Cost Containment solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.
Key Responsibilities
Account Management:
• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
• Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
• Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
• Become fluent in healthcare claims data as relevant to Company's specific use case.
• Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/Brokers, Advisors, all necessary documentation and other items in order to intake high-quality claims and health Plan data.
Data Analytics & Insights:
• Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
• Collaborate with internal teams to ensure the timely and successful delivery of results and insights.
• Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
• Partner with the sales and solutions teams to develop strategic plans that address client goals.
• Plan and lead client update presentations as well as ad hoc client meetings and written communications.
• Assist the team in developing marketing initiatives, increasing business success, and enhancing sales.
Communication & Reporting:
• Translate complex data insights into clear, actionable reports and presentations for non-technical stakeholders.
• Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities.
• Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise.
Project Management:
• Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects.
• Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction.
• Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction.
• Delegating tasks effectively and managing team dynamics.
Team Collaboration:
• Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions.
• Contribute to team-wide best practices, sharing insights and strategies to enhance client success.
• Develop and maintain strong executive relationships.
Requirements
  • 5-8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments.
  • 4 years of experience in healthcare claims and data analytics - must have
  • 3-4 years of healthcare payment integrity experience - must have
  • Proven experience managing senior-level client relationships and negotiating contracts or agreements.
  • Bachelor's degree in business, Data Analytics or a related field.
  • Master's degree is preferred but not required.

Skills and Competencies:
  • Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner.
  • Hands-on, doer mindset.
  • Ability to thrive in a fast-paced and lightly structured environment.
  • Highly collaborative, team-focused, open communication and candid work style.
  • Strong problem-solving and strategic planning abilities.
  • Ability to break down complex problems into manageable components.
  • Identifying trends, patterns, and key insights in data.
  • Developing actionable recommendations based on data.
  • Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy.
  • Proven ability to lead and manage projects independently.
  • Experience in managing deliverables within deadlines.

Preferred Knowledge:
  • Strong existing relationships within jumbo self-insured plan sponsor community.
  • Procurement/medical ASA and PBM including contract negotiation experience.
  • Familiarity with benefit analytics, data warehousing and claims data files.
  • Macro business knowledge of channels/industries relevant to the company's client base (e.g. finance, healthcare, compliance).

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