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Customer Implementation Manager Jobs in Astoria, OR

Lum's Auto Center

Service Drive Manager

Warrenton, OR · On-site

$6.0K - $10K/mo

Ensure clear communication, value presentation, and follow-up. Handle escalated customer concerns. Monitor CSI/CSAT and implement improvement plans. Financial & Performance Management Drive KPIs ...

hgm

Multi-Site Leasing Specialist

Long Beach, WA · On-site

$17.50 - $23/hr

Design and implement short- and long-term marketing plans to generate traffic and maintain ... Minimum one year of experience in leasing, sales, or customer service; property management ...

hgm

Multi-Site Leasing Specialist

Long Beach, WA · On-site

$17.50 - $23/hr

Design and implement short- and long-term marketing plans to generate traffic and maintain ... Minimum one year of experience in leasing, sales, or customer service; property management ...

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Showing results 1-20

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Astoria, OR

Customer Implementation Manager information

See Astoria, OR salary details

$39.6K

$105.1K

$170.6K

How much do customer implementation manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer implementation manager in Astoria, OR is $105,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $122,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What cities near Astoria, OR are hiring for Customer Implementation Manager jobs? Cities near Astoria, OR with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Astoria, OR as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $105,091 per year, or $50.5 per hour.

Service Drive Manager

Lum's Auto Center

Warrenton, OR • On-site

$6.0K - $10K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Service Drive Manager

Lum’s Auto Center, Inc. is seeking an Automotive Service Drive Manager to join our team in Warrenton, Oregon. This is a key leadership role for an experienced service professional who is passionate about coaching, developing people, and delivering an exceptional customer experience through consistent processes and ethical service practices. 

This position is ideal for a hands-on leader who thrives in a training-focused environment and enjoys mentoring Service Advisors and Service BDC Representatives. The right candidate believes strong results come from support, accountability, and clear expectations, and is comfortable working within a structured service methodology. Experience with Chris Collins service drive processes is strongly preferred.

The Service Drive Manager at Lum's Auto Center is responsible for the overall performance, efficiency, and customer experience of the service drive. This role places strong emphasis on training, coaching, and supporting Service Advisors and Service BDC Representatives using the Chris Collins service drive methodology. The Service Drive Manager acts as a hands-on leader and coach, ensuring consistent processes, ethical selling, and a high-performing, customer-focused culture aligned with Lum’s values and OEM standards.

This is a producing management position that combines leadership responsibilities with direct customer interaction in a fast-paced retail service environment. Compensation is commission-based, with an expected starting income range of $6,000 to $10,000 per month and the opportunity for additional earnings based on performance.

Essential Duties and Responsibilities

Leadership & People Management
Serve as the primary coach and trainer for Service Advisors and Service BDC Representatives.
Implement, reinforce, and continuously coach to the Chris Collins service drive processes, scripts, and performance standards.


Conduct regular ride-alongs, call reviews, role-playing sessions, and skill-based coaching.
Set clear performance expectations, KPIs, and behavioral standards.
Hold consistent one-on-one meetings focused on development and accountability.
Partner with HR and leadership on hiring, onboarding, and corrective action.
Foster a culture of learning, professionalism, ethical sales, and teamwork.

Service Drive Operations
Oversee daily service drive workflow and appointment flow.
Ensure repair order accuracy and policy compliance.
Coordinate with Parts and Shop leadership to optimize throughput.

Customer Experience
Champion a consistent, professional customer experience aligned with Chris Collins principles.
Ensure clear communication, value presentation, and follow-up.
Handle escalated customer concerns.
Monitor CSI/CSAT and implement improvement plans.

Financial & Performance Management
Drive KPIs including labor sales, ELR, hours per RO, menu penetration, BDC show rates, and retention.
Analyze reports to identify coaching opportunities.
Ensure ethical upselling and pricing accuracy.

Compliance & Risk Management
Ensure compliance with dealership, OEM, and legal standards.
Prevent sweetheart deals and misrepresentation.
Promote a respectful, harassment-free workplace.

Benefits include a No Cost, No Debt College Degree ® program (up to a Master’s Degree!), health insurance with 90% of the employee premium paid by the employer, dental and vision insurance, 401(k) eligibility after one year of employment, paid time off and paid holidays, a Holiday Savings Plan, Employee Demo Program, generous employee discounts, employer donation matching, employee referral program, paid training and career development, and a fun, team-oriented work environment.

Required

- 3–5 years automotive service experience with leadership or coaching responsibility.

- Experience training Service Advisors and/or Service BDC teams.

- Strong DMS and service process knowledge.

- Excellent communication and coaching skills.

Preferred

- Experience in a Chris Collins service drive environment.

- Service BDC leadership experience.

- OEM training or certification.

Take a U-Turn from the usual and apply today!

Check us out! https://www.lumsautocenter.com/

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.

Lum’s Auto Center, Inc. is an equal opportunity employer. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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