Customer Implementation Manager Jobs in Astoria, OR

Join the Snow Peak Team The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don't shy away from growth or new challenges; they're team players who prioritize connection and communication—and they're serious about play. At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other.

We believe time outside isn't just a pastime—it's essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery. This position might be a good fit for you if you... Share a passion for the outdoors and recognize the role it plays in enriching people's lives. Express curiosity and creativity by taking initiative and being resourceful. Understand your effect — how your contributions shape the team, the customer experience, and the Snow Peak community.

Make a memorable impact by being approachable, respectful, responsible, and joyful. Value all people for their skills, experience, and unique perspectives. Campfield Campstore Manager Purpose The Campstore Manager is a brand leader and operational expert, responsible for overseeing all aspects of the Campstore and café. This role ensures seamless daily operations, sales, and guest experience while leading a team of Campstore Leads and Associates.

The Campstore Manager focuses on team development, sales performance, food & beverage programming, and operational efficiency, managing costs and working within leadership‐approved budgets.

Classification FLSA: Non‐Exempt Status: Full Time, Benefit‐Eligible Compensation Type: $31 - $35 Hourly Reports To: General Manager Schedule: Required availability on evenings, weekends, and holidays Essential Duties Manage Store & Café Operations Oversee daily operations of the Campstore and café, ensuring efficiency, cleanliness, and compliance with company standards. Resolve escalated customer issues and support the team in delivering exceptional service.

Manage inventory and forecasting, ensuring proper stock levels while controlling costs. Oversee food & beverage programming, ensuring product selection, quality, and compliance with health and safety regulations. Enforce health, safety, and security standards, ensuring all employees follow policies and guidelines. Sales & Guest Experience Drive sales and revenue growth through effective merchandising, customer engagement, and upselling strategies.

Train and coach staff on customer service, product knowledge, and food & beverage offerings. Maintain a visually compelling and organized store environment, executing seasonal promotions and brand initiatives in coordination with the Senior Retail Manager. Team Leadership & Development Supervise and support the Campstore Lead and Associates.

Collaborate with Human Resources to recruit, hire, and onboard effective teams. Support implementation of seasonal staffing strategies in collaboration with HR. Teach, model, and inspire Snow Peak values within teams. Communicate transparently and resolve conflicts to foster successful, cohesive teams where all people are valued for their skills, experience, and unique perspectives. Maintain working proficiency in all Campfield systems, tools, and technology platforms, and train employees on their use.

Develop employees by coaching, mentoring, and providing effective performance feedback. Ensure employees meet performance expectations. Plan and manage staff scheduling proactively, ensuring proper coverage while balancing labor costs and operational needs. Monitor employee work schedules including assignments, training, paid time off, and overtime.

Operational & Financial Oversight Collaborate with the Senior Retail Manager on brand activations, merchandising, sales strategies, and inventory management; work closely with the General Manager on operational decisions and major purchases. Support purchase order processes and financial reconciliation, ensuring accurate reporting and compliance. Monitor business performance metrics, making operational adjustments to improve efficiency and profitability. Ensure compliance with food handling, alcohol service, and retail policies.

Additional Responsibilities Support community events and brand initiatives to enhance customer engagement. Perform other duties and projects as assigned.

Requirements

Experience & Certifications 3+ years of experience in retail, hospitality, or food service, with 2+ years in a leadership role. Experience in food & beverage operations and understanding of health and safety compliance. Valid Food Worker Card and MAST Alcohol Serving Permit (or ability to obtain). Skills & Abilities Strong leadership and team development skills. Proficient understanding of food & beverage operations, including health and safety compliance. Experience with visual merchandising and brand presentation.

Ability to analyze sales and operational data to drive business performance. Excellent customer service, conflict resolution, and problem‐solving abilities. Proficiency in POS systems and cash handling, with the ability to troubleshoot routine system issues independently. Experience building and managing schedules using scheduling software, with attention to labor cost management.

Comfortable navigating multiple computer systems including POS platforms, inventory software, scheduling tools, and Microsoft Office Suite; able to learn new systems with minimal instruction. Highly organized with strong time management; able to independently prioritize competing tasks across store and café operations without losing track of deadlines or follow-through. Strong written and verbal communication skills.

Physical Demands

Prolonged standing and movement throughout shifts. Ability to lift and carry up to 50 lbs. All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third‐party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full‐time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long‐term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria.

Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch – we'd love to connect and see if you could be good for the role.