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Customer Implementation Manager Jobs in New York

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

Uniti

Implementation Manager

Manhattan, NY · On-site

As an Implementation Manager, you will oversee the onboarding of new customers, ensuring their agent configurations are tailored to their specific needs and workflows, while collaborating with ...

Neara

Director, Customer Implementation

New York, NY · On-site

$180K - $250K/yr

You aren't here to manage a contract, you are here to solve the real problem. Core responsibilities ... You are accountable for ensuring the customer is materially better off because of our platform.

Haus

Customer Implementation Consultant

New York, NY · On-site

$110K - $120K/yr

Customer Success Onboarding Manager) at Haus Analytics, you'll be a dependable, experienced ... implementation, or technical account management. * Experience partnering with Product, Data ...

WealthPlus

Implementation Manager

New York, NY · Remote

$90K - $110K/yr

Comfortable working cross-functionally and using CRM, implementation, ticketing, reporting, and collaboration tools such as Salesforce, Jira, Confluence, Zendesk, or similar platforms. Preferred ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Confido

Implementation Manager

New York, NY · On-site

$150K - $190K/yr

You'll work closely with customers, our product team, and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed ...

Valon Technologies, Inc

Implementation Manager

New York, NY · On-site

$166K - $195K/yr

... customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is ... As an Implementation Manager, you keep complex, multi‑stakeholder programs moving with clarity ...

Wunderkind

Implementation Manager

New York, NY · On-site +1

$80K - $100K/yr

Founded in 2010, Our goal is to scale a brand's ability to create and grow customer relationships ... As an Implementation Manager, you will lead the successful onboarding, expansion, and strategic ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

This role sits at the intersection of customer success, product, and engineering and is critical to ensuring customers are successfully live on Mandrel's platform and realizing value quickly and ...

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

You'll oversee and facilitate new customer user training and support through the implementation lifecycle. * You'll manage implementations in varying phases concurrently. * You'll create training and ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle ... Experience managing complex customer implementations with multiple stakeholders. * Demonstrated ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Oxbridge Health

Implementation Manager

Norwalk, CT · On-site

Our company is committed to providing high-quality, affordable healthcare to our customers. Role Description The Implementation Manager is responsible for leading the successful onboarding of new ...

Courier Health

Implementation Manager

New York, NY · On-site

Come Build with Us We're a NYC-based team that believes culture, craft, and customer obsession go ... As Senior Implementation Manager, you'll own the full implementation lifecycle for a portfolio of ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in New York

Customer Implementation Manager information

See New York salary details

$42.7K

$113.3K

$183.8K

How much do customer implementation manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer implementation manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in New York? For Customer Implementation Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in New York look for? The top searched job categories for Customer Implementation Manager jobs in New York are:
What cities in New York are hiring for Customer Implementation Manager jobs? Cities in New York with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in New York as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Customer Implementation Manager - US

Incision

Manhattan, NY • On-site, Remote

Full-time

Posted 26 days ago

Job description

About Incision
Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and supported.
At Incision, we help hospitals improve how perioperative teams access knowledge, learn, and perform. Incision Assist helps surgical teams work with greater confidence and consistency by providing instant access to the information they need before and during procedures. Through MySPD and Academy, we support sterile processing and perioperative professionals with practical, accredited education that strengthens knowledge and performance across the surgical pathway.
Today, hospitals in more than 20 countries use Incision to onboard staff faster, preserve critical knowledge, strengthen team collaboration, and improve operational performance.
Working in Incision
Impact & Quality: We strive for innovation and excellence in everything we do.
Learning & Growing: We share knowledge, learn from one another, and continuously develop ourselves.
Collaboration: We work together, support each other, and celebrate our successes as one team.
Why we're hiringTo strengthen our team, we are looking for a Customer Implementation Manager - Support with a background as a Circulator/Scrub Nurse, based in the US.
In this role, you will work closely with our current Implementation Managers to help ensure smooth and efficient hospital projects. Leveraging your OR experience, you'll support backend implementation tasks that allow our Implementation Managers to stay focused on driving projects forward with our hospital partners.
Your responsibilities will include ensuring the accuracy and quality of data entered into the app, preparing project materials, and handling configuration or administrative steps that keep implementations on track. You'll also assist with aligning hospital data and workflows, contribute to continuous improvement of our Incision Assist app, and provide additional support to hospital staff where needed.
This is an important supporting role within the team, designed to enhance efficiency, quality, and speed of our implementations - helping our customers and our team achieve success.
Your Role
  • Support the implementation and rollout of Incision's solutions for hospital partners.
  • Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the Incision Assist app.
  • Provide training and support to surgical personnel, surgeons, and other medical staff in using our technology.
  • Create medical content and review protocols for the app, ensuring they meet customer requirements.
  • Support large projects and oversee organization and completion on agreed timelines.
  • Continuously work on improving customer satisfaction and implementation processes.
  • Collaborate with other departments within Incision to further develop the app and our products.
  • Travel as needed to various locations worldwide for installations, training, and support.
  • Remote work from home.

You'll bring
  • You have at least 5 years of experience as a Surgical Circulator/Scrub Nurse.
  • You have fluency in English, both spoken and written.
  • You have a tech-savvy mindset and are comfortable with computers and software, fluent in Google and Microsoft Programs.
  • You have a strong customer-oriented mindset, teamwork skills, and problem-solving abilities.
  • You have a passion for understanding customer needs and can translate them into practical applications in our products.
  • You have the ability to work independently and manage processes efficiently to meet deadlines.
  • You have the willingness to occasionally travel nationally for work.

What We Offer
The opportunity to make a meaningful impact on the future of healthcare.
A role within a fast-growing international healthtech scale-up.
Collaboration with an ambitious international team working at the intersection of healthcare, technology, and education.
Learning & Development: access training, courses, and growth opportunities.
A diverse and inclusive workplace where everyone is valued and empowered to thrive.
Professional development opportunities, with room for continuous learning, training, and career growth.
A modern workplace, including a laptop and home office equipment.
A pension plan, commuting allowance, and access to OpenUp.
Regular team activities, knowledge-sharing sessions, and social events.
If you're ready to use your OR expertise in a new and exciting way, apply today and become an ambassador for our Assist app in the OR, helping to shape the future of surgical education!
Department Customer Success & Implementation Locations Incision Postoffice USA Remote status Fully Remote

Apply