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Customer Implementation Manager Jobs in New York

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We ... Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

Within the Customer Onboarding team, you will own the end-to-end implementation experience, guiding ... You will manage onboarding projects from kickoff through successful handoff to New Client Services ...

MetTel

Implementation Manager

Red Bank, NJ · On-site

Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We ... Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and ...

Neara

Director, Customer Implementation

New York, NY · On-site

$180K - $250K/yr

You aren't here to manage a contract, you are here to solve the real problem. Core responsibilities ... You are accountable for ensuring the customer is materially better off because of our platform.

Confido

Implementation Manager

New York, NY · On-site

$150K - $190K/yr

You'll work closely with customers, our product team, and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed ...

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

You'll oversee and facilitate new customer user training and support through the implementation lifecycle. * You'll manage implementations in varying phases concurrently. * You'll create training and ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle ... Experience managing complex customer implementations with multiple stakeholders. * Demonstrated ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $190K/yr

About Avoca Avoca is transforming how home service companies engage with their customers. Our AI ... About the Role As an Implementation Manager at Avoca, you'll own post-sales onboarding for our ...

Courier Health

Implementation Manager

New York, NY · On-site

Come Build with Us We're a NYC-based team that believes culture, craft, and customer obsession go ... As Senior Implementation Manager, you'll own the full implementation lifecycle for a portfolio of ...

Courier Health

Implementation Manager

New York, NY

Come Build with Us We're a NYC-based team that believes culture, craft, and customer obsession go ... As Senior Implementation Manager, you'll own the full implementation lifecycle for a portfolio of ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

This role sits at the intersection of customer success, product, and engineering and is critical to ensuring customers are successfully live on Mandrel's platform and realizing value quickly and ...

Atominvest

Implementation Manager

New York, NY · On-site

Our customers are sophisticated private equity, growth equity, and private credit firms managing ... Role Overview As an Implementation Manager at Atominvest, you will own the end-to-end delivery of ...

New

Atominvest

Implementation Manager

New York, NY · Remote

Our customers are sophisticated private equity, growth equity, and private credit firms managing ... Role Overview As an Implementation Manager at Atominvest, you will own the end-to-end delivery of ...

New

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Showing results 1-20

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in New York

Customer Implementation Manager information

See New York salary details

$42.7K

$113.3K

$183.8K

How much do customer implementation manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer implementation manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in New York? For Customer Implementation Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in New York look for? The top searched job categories for Customer Implementation Manager jobs in New York are:
What cities in New York are hiring for Customer Implementation Manager jobs? Cities in New York with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in New York as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Implementation Manager

Silicon Valley Search Group

Manhattan, NY • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

About The Company
A hypergrowth Series B AI SaaS startup, backed by top-tier venture capital firms, is hiring a Founding Implementation Manager to help build and scale its customer implementation function. The company is growing quickly, and this role sits at the center of that growth, with real ownership over how customers are onboarded and set up for success. You’ll have a direct hand in shaping implementation processes, working closely with product and engineering, and seeing the impact of your work from day one as the platform and customer base scale.
Key Responsibilities
  • Lead the implementation process for new customers from kickoff through full go-live
  • Own end-to-end implementation planning, timelines, milestones, and delivery across assigned accounts
  • Manage customer data migrations from legacy systems based on defined requirements and success criteria
  • Configure the platform to align with customer workflows and business needs
  • Serve as the primary point of contact for customers during the implementation phase
  • Deliver customer training sessions to ensure users are confident and effective using the platform
  • Partner closely with Product and Engineering to communicate bugs, usability issues, and enhancement requests
  • Proactively identify risks, blockers, and scope changes, and drive resolutions
  • Develop, document, and continuously improve implementation playbooks, best practices, and internal processes
  • Ensure a smooth handoff from implementation to post-go-live customer success and support teams
Experience
  • 5+ years of experience in software implementation, solutions delivery, customer success, or a related SaaS role
  • Bonus: experience working with financial systems, ERP platforms, or data-heavy products
  • Proven ability to manage multiple concurrent implementations in a fast-paced environment
  • Strong technical aptitude with the ability to quickly learn and configure new software platforms
  • Comfortable working cross-functionally with Product, Engineering, and Customer Success teams
  • Intermediate proficiency in Microsoft Excel or Google Sheets for data validation and analysis
  • Bachelor’s degree or equivalent practical experience

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