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Customer Implementation Manager Jobs in New York

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

MetTel

Implementation Manager

Holmdel, NJ

Within the Customer Onboarding team, you will own the end-to-end implementation experience, guiding ... You will manage onboarding projects from kickoff through successful handoff to New Client Services ...

Neara

Director, Customer Implementation

New York, NY · On-site

$180K - $250K/yr

You aren't here to manage a contract, you are here to solve the real problem. Core responsibilities ... You are accountable for ensuring the customer is materially better off because of our platform.

Haus

Customer Implementation Consultant

New York, NY · On-site

$110K - $120K/yr

Customer Success Onboarding Manager) at Haus Analytics, you'll be a dependable, experienced ... implementation, or technical account management. * Experience partnering with Product, Data ...

WealthPlus

Implementation Manager

New York, NY · Remote

$90K - $110K/yr

Comfortable working cross-functionally and using CRM, implementation, ticketing, reporting, and collaboration tools such as Salesforce, Jira, Confluence, Zendesk, or similar platforms. Preferred ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Valon Technologies, Inc

Implementation Manager

New York, NY · On-site

$166K - $195K/yr

... customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is ... As an Implementation Manager, you keep complex, multi‑stakeholder programs moving with clarity ...

Confido

Implementation Manager

New York, NY · On-site

$150K - $190K/yr

You'll work closely with customers, our product team, and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed ...

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

You'll oversee and facilitate new customer user training and support through the implementation lifecycle. * You'll manage implementations in varying phases concurrently. * You'll create training and ...

Wunderkind

Implementation Manager

New York, NY · On-site +1

$80K - $100K/yr

Founded in 2010, Our goal is to scale a brand's ability to create and grow customer relationships ... As an Implementation Manager, you will lead the successful onboarding, expansion, and strategic ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Oxbridge Health

Implementation Manager

Norwalk, CT · On-site

Our company is committed to providing high-quality, affordable healthcare to our customers. Role Description The Implementation Manager is responsible for leading the successful onboarding of new ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

This role sits at the intersection of customer success, product, and engineering and is critical to ensuring customers are successfully live on Mandrel's platform and realizing value quickly and ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle ... Experience managing complex customer implementations with multiple stakeholders. * Demonstrated ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices * Improve existing implementation processes to increase speed, efficiency and customer ...

Courier Health

Implementation Manager

New York, NY

Come Build with Us We're a NYC-based team that believes culture, craft, and customer obsession go ... As Senior Implementation Manager, you'll own the full implementation lifecycle for a portfolio of ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $190K/yr

About Avoca Avoca is transforming how home service companies engage with their customers. Our AI ... About the Role As an Implementation Manager at Avoca, you'll own post-sales onboarding for our ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in New York

Customer Implementation Manager information

See New York salary details

$42.7K

$113.3K

$183.8K

How much do customer implementation manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer implementation manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
What are popular job titles related to Customer Implementation Manager jobs in New York? For Customer Implementation Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in New York look for? The top searched job categories for Customer Implementation Manager jobs in New York are:
What cities in New York are hiring for Customer Implementation Manager jobs? Cities in New York with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in New York as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Implementation Manager

Campfire Software, Inc

New York, NY • On-site

$100K - $140K/yr

Full-time

Re-posted 24 days ago

Job description

Please note: This role is based in New York and requires working in the office five days per week alongside the team.
Our Story
Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. We are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.
About the Role
We are looking for an Implementation Manager to lead customer implementations from start to finish. This is a fully execution-focused role responsible for ensuring customers successfully launch and start using the platform.
Implementation Managers own the entire implementation process, including kickoff, configuration, data migration, testing, go-live, and transition to Support or Customer Experience. The role requires strong project management, technical understanding of the platform, and clear communication with customers.
You will work closely with customers and internal teams to keep implementations moving, identify risks early, and ensure a smooth and successful launch.
What You'll Do
  • Own end-to-end customer implementations from kickoff through go-live
  • Lead implementation projects with a focus on aligning the platform to each customer's accounting workflows and financial reporting needs
  • Configure the platform based on customer chart of accounts, reporting structures, and operational requirements
  • Manage data migration from source systems (ERP, GL, spreadsheets) and ensure accuracy of financial data
  • Lead testing and validation of financial workflows, reporting outputs, and system configuration
  • Identify risks or discrepancies early across data, processes, or timelines and drive resolution with internal teams
  • Serve as the primary customer contact throughout implementation, providing clear communication and guidance
  • Partner with Product, Engineering, and Customer Experience teams to resolve technical or workflow challenges
  • Ensure a smooth transition to Customer Success and Support after go-live

What Success Looks Like
  • Customers successfully go live with financial workflows and reporting fully operational
  • Financial data and reporting outputs reconcile accurately after migration
  • Customers are confident using the platform to manage core accounting processes at launch
  • Implementations stay on schedule with minimal rework post go-live
  • Clear documentation and smooth handoff to the post-implementation team

What We're Looking For
  • Background in accounting or finance
  • Experience in accounting, finance, or supporting financial workflows within ERP systems (e.g., NetSuite, SAP, QuickBooks, Sage, Oracle).
  • Strong understanding of accounting processes and financial workflows (GL, reporting, close, reconciliations)
  • Experience leading software implementations or complex system rollouts
  • Comfort working with financial data, system configuration, and data migration
  • Strong problem-solving skills with the ability to identify risks early
  • Clear communication with finance stakeholders and technical teams, with a strong client-first mindset
  • Ability to manage multiple implementations in a fast-paced environment

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