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Customer Implementation Manager Jobs in New York

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

We are seeking an Implementation Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

Within the Customer Onboarding team, you will own the end-to-end implementation experience, guiding ... You will manage onboarding projects from kickoff through successful handoff to New Client Services ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We ... Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and ...

MetTel

Implementation Manager

Red Bank, NJ · On-site

Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We ... Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and ...

PatientPoint

Implementation Manager

New York, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Garden City, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint, LLC

Implementation Manager

Manhattan, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Garden City, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards, and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Manhattan, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards, and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Garden City, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Manhattan, NY · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Facilitate meetings with customers and partners to align goals and expectations throughout the ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Facilitate meetings with customers and partners to align goals and expectations throughout the ...

intenseye

Implementation Manager

Manhattan, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Facilitate meetings with customers and partners to align goals and expectations throughout the ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

This role sits at the intersection of customer success, product, and engineering and is critical to ensuring customers are successfully live on Mandrel's platform and realizing value quickly and ...

Stavtar Solutions

Implementation Manager

Manhattan, NY · On-site

Collaborate with Sales, Customer Success, Product, and Engineering to ensure smooth handoffs and ... Strong project management skills with the ability to manage multiple concurrent implementations.

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Customer Implementation Manager information

See New York salary details

$42.7K

$113.3K

$183.8K

How much do customer implementation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer implementation manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in New York?

For Customer Implementation Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in New York look for?

The top searched job categories for Customer Implementation Manager jobs in New York are:

What cities in New York are hiring for Customer Implementation Manager jobs?

Cities in New York with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in New York as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Implementation Manager

New York, NY • On-site

Campfire Software, Inc
See more jobs at Campfire Software, Incexternal

$100K - $140K/yr

Full-time

Re-posted 9 days ago

Key responsibilities

  • Own end-to-end customer implementations from kickoff through go-live

  • Lead implementation projects by configuring the platform, managing data migration, and testing financial workflows

  • Serve as the primary customer contact, providing clear communication and guidance throughout the implementation process

Job description

Please note: This role is based in New York and requires working in the office five days per week alongside the team.
Our Story
Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. We are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.
About the Role
We are looking for an Implementation Manager to lead customer implementations from start to finish. This is a fully execution-focused role responsible for ensuring customers successfully launch and start using the platform.
Implementation Managers own the entire implementation process, including kickoff, configuration, data migration, testing, go-live, and transition to Support or Customer Experience. The role requires strong project management, technical understanding of the platform, and clear communication with customers.
You will work closely with customers and internal teams to keep implementations moving, identify risks early, and ensure a smooth and successful launch.
What You'll Do
  • Own end-to-end customer implementations from kickoff through go-live
  • Lead implementation projects with a focus on aligning the platform to each customer's accounting workflows and financial reporting needs
  • Configure the platform based on customer chart of accounts, reporting structures, and operational requirements
  • Manage data migration from source systems (ERP, GL, spreadsheets) and ensure accuracy of financial data
  • Lead testing and validation of financial workflows, reporting outputs, and system configuration
  • Identify risks or discrepancies early across data, processes, or timelines and drive resolution with internal teams
  • Serve as the primary customer contact throughout implementation, providing clear communication and guidance
  • Partner with Product, Engineering, and Customer Experience teams to resolve technical or workflow challenges
  • Ensure a smooth transition to Customer Success and Support after go-live

What Success Looks Like
  • Customers successfully go live with financial workflows and reporting fully operational
  • Financial data and reporting outputs reconcile accurately after migration
  • Customers are confident using the platform to manage core accounting processes at launch
  • Implementations stay on schedule with minimal rework post go-live
  • Clear documentation and smooth handoff to the post-implementation team

What We're Looking For
  • Background in accounting or finance
  • Experience in accounting, finance, or supporting financial workflows within ERP systems (e.g., NetSuite, SAP, QuickBooks, Sage, Oracle).
  • Strong understanding of accounting processes and financial workflows (GL, reporting, close, reconciliations)
  • Experience leading software implementations or complex system rollouts
  • Comfort working with financial data, system configuration, and data migration
  • Strong problem-solving skills with the ability to identify risks early
  • Clear communication with finance stakeholders and technical teams, with a strong client-first mindset
  • Ability to manage multiple implementations in a fast-paced environment

Apply