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Customer Implementation Manager Jobs in New York

Flip

Implementation Manager, Healthcare

New York, NY · Hybrid

Head of Customer Success - Healthcare LOCATION: Marina del Rey, CA OR Williamsburg, Brooklyn ... Manage implementation testing, QA, and go-live readiness * Own technical handoffs from Sales ...

Numeric

Implementations Manager

New York, NY · On-site

$145K - $170K/yr

Implementation is where customers decide whether Numeric is a tool or their system of record. You ... management when timelines slip, and in-person kickoffs and trainings when being in the room moves ...

Profound

Manager, Implementation

New York, NY · On-site

$150K - $200K/yr

Customer Success • New York, New York • San Francisco, California • In-office Apply Refer ... As a Manager of Implementation, you'll own onboarding and enablement for our Scaled and Mid-Market ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in New York

Customer Implementation Manager information

See New York salary details

$42.7K

$113.3K

$183.8K

How much do customer implementation manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer implementation manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What are popular job titles related to Customer Implementation Manager jobs in New York?

For Customer Implementation Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in New York look for?

The top searched job categories for Customer Implementation Manager jobs in New York are:

What cities in New York are hiring for Customer Implementation Manager jobs?

Cities in New York with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in New York as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Implementation Manager, Level I

eVero Corporation

Syosset, NY • On-site

$33 - $41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

The Implementation Manager, Level I supports the successful implementation and onboarding of eVero’s platform. This role serves as a trusted representative to clients by providing clear communication, guidance, and training to help them achieve their goals. The Implementation Manager collaborates with internal teams, demonstrates strong product and industry knowledge, and delivers high-quality customer service throughout implementation and beyond.


PRIMARY DUTIES & RESPONSIBILITIES

  • Conduct product training sessions in both remote and in-person formats.
  • Ensure onboarding processes are executed accurately and effectively to facilitate smooth product adoption.  
  • Support the coordination and execution of implementation activities to ensure timelines, expectations, and deliverables are met.
  • Collaborate with clients and subject matter experts to assess requirements, understand project objectives, and support the development of scopes, project plans, and schedules.
  • Build positive client relationships and encourage engagement to keep implementations moving forward.
  • Respond to and resolve client questions, challenges, and concerns, escalating when appropriate.
  • Assist with Client Support triaged tickets that require additional context or product knowledge.
  • Coordinate with internal teams to develop educational training resources, tools, and solutions that improve the overall client experience. 
  • Collect and escalate client feedback and enhancement requests to the appropriate internal teams to help identify needs, challenges, and opportunities for improvement.  
  • Participate in User Acceptance Testing with the Product Management team to review and test new software features as requested. 


QUALIFICATIONS & REQUIRED SKILLS

  • Strong critical thinking and problem-solving skills. 
  • Consultative approach toward clients.  
  • Ability to work independently or collaboratively while remaining flexible in a rapidly changing environment with multiple competing priorities.  
  • Proficiency in the English language; fluency in Spanish a plus.


Required Education and Experience

  • Bachelor’s degree in a related field.  
  • Minimum of 2 years of proven experience in conducting training sessions, preferably in a technology or software-related environment.  
  • Demonstrated experience delivering exceptional customer service with a focus on understanding and fulfilling client needs.  
  • Proven ability to collaborate effectively in an office environment and contribute to team goals.


Other Skills / Abilities

  • Contribute to a collaborative, cross-functional environment as part of the broader eVero team.
  • Willingness to learn about the I/DD industry niche and client population.  
  • Display initiative and a positive attitude.  
  • Commitment to building a solid working understanding of the eVero platform and its functionality.  
  • Demonstrates strength in the following areas:  
    • Organization 
    • Troubleshooting / Problem- Solving  
    • Time Management  
    • Multitasking 
    • Detail Orientation  
    • Written and Verbal Communication  

Company Description

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 Long Island Top Workplace and named to Inc.’s 2025 Best Workplace list.

When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.

We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan

Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
• Newly renovated headquarters featuring state of the art technology
• A casual and comfortable work environment with Employee Café and Pinball Room
• Monthly team building and community outreach events
• A coffee bar with a wide array of snacks & trimmings
• Fully equipped gym and cafeteria conveniently located on site
• Convenient Long Island location with easy access to the LIE (495) and Route 110