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Customer Implementation Manager Jobs in New York

PermitFlow

Enterprise Implementation Manager

New York, NY · On-site

$160K - $210K/yr

Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans. * Drive product adoption and early value ...

Alloy

Senior Implementation Manager

New York, NY · Hybrid

Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and ... an implementation management, technical project management, or professional services role ...

Bluecrux

SaaS Implementation Manager

Millburn, NJ · On-site

Lead customer teams through onboarding and adoption processes, ensuring they are equipped to ... Manage up to two active implementation projects at any given time, balancing competing priorities ...

Uncountable

Partner Implementation Manager

New York, NY · On-site

$90K - $120K/yr

You'll work directly with both partner teams and end customers, requiring the same scientific fluency, platform depth, and communication skills as our implementation managers - plus the ability to ...

Alloy

Senior Implementation Manager

New York, NY · On-site

Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and ... an implementation management, technical project management, or professional services role ...

DualEntry

Implementation Manager/Director

Manhattan, NY · On-site

$200 - $280/hr

You'll own end-to-end ERP implementations and long-term customer relationships * You'll deliver ... Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our ...

DualEntry

Implementation Manager/Director

New York, NY · On-site

$200K - $280K/yr

You'll own end-to-end ERP implementations and long-term customer relationships * You'll deliver ... Petro personally manages 20 customers (and growing), he is an SME in complex tax situations and our ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in New York

Customer Implementation Manager information

See New York salary details

$42.7K

$113.3K

$183.8K

How much do customer implementation manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer implementation manager in New York is $113,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,600.00 and $132,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What are popular job titles related to Customer Implementation Manager jobs in New York? For Customer Implementation Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in New York look for? The top searched job categories for Customer Implementation Manager jobs in New York are:
What cities in New York are hiring for Customer Implementation Manager jobs? Cities in New York with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in New York as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $113,253 per year, or $54.4 per hour.

Customer Success & Implementation Manager

AirPay Inc.

Manhattan, NY • On-site

Other

Re-posted 21 days ago

Job description

Customer Success & Implementation Manager

At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC's led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Success & Implementation Manager to join our team and help us maintain our high standards of customer care.

About the Role As a Customer Success & Implementation Manager, you will be responsible for owning the end-to-end experience for a set of dental practices using AirPay software. You will guide clients through the implementation of our technology, ensuring that their needs are met from initial setup to successful adoption, and continue to manage the relationship post-launch. Your goal is to ensure customers derive maximum value from our solutions, which will result in high satisfaction, retention, and growth opportunities. This is an in-person role based out of our New York City office, with flexibility for some remote work.

Key Responsibilities Act as the primary point of contact for assigned customers during & after implementation, ensuring ongoing success and engagement with the product Lead the implementation process for a portfolio of strategic customers, tailoring the plan to meet each customer's needs Define project timelines, milestones, and deliverables, and manage customer & internal expectations throughout the process leading to an on-time & high-quality deployment of AirPay Own end-to-end product configuration, implementation, onboarding, and training for a complex, data driven product across concurrent customers Provide workflow guidance and customized training & best practices to ensure users are fully equipped to use the product Drive customer adoption and maximize product usage, ensuring customers achieve their desired outcomes Build and nurture strong, long-lasting relationships across stakeholders - users, leadership - within the Dental Service Organizations (DSOs) Conduct regular check-ins, business reviews, and account health assessments to proactively address challenges, maximize customer value with the product, and identify opportunities for growth

Requirements 5+ years of experience in consulting, client services, or customer success. Prior experience within tech or in implementing software solutions is a requirement. Strong critical thinking and problem-solving abilities Strong project management skills with the ability to manage multiple customers and projects simultaneously, ensuring deadlines and milestones are met. Demonstrated ability to build and maintain strong relationships with key decision-makers and stakeholders, ensuring customer satisfaction and loyalty. Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations Strong work ethic. We are committed to excellence, so we work harder and smarter. Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same. Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America's healthcare crisis Based in NYC or willing to relocate, and able to work in the office at least 3 days a week. Please note that you must be legally authorized to work in the U.S. for this position. Benefits $100,000-$130,000 + Equity

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