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Customer Implementation Manager Jobs (NOW HIRING)

AlertMedia

Implementation Manager

Austin, TX · On-site

Customers always come first * We work better together * Simplicity is our strength * Our reputation ... The Implementation Manager (IM) serves as a thought partner, product expert, and project manager.

Procare Solutions

Implementation Manager

Denver, CO · On-site

$60K - $70K/yr

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role The Implementation Manager is responsible ...

Uniti AI

Implementation Manager

Manhattan, NY · On-site

As an Implementation Manager, you will oversee the onboarding of new customers, ensuring their agent configurations are tailored to their specific needs and workflows, while collaborating with ...

ParentSquare

Implementation Manager

$65K - $90K/yr

We are passionate advocates for our customers and for our employees and we invite you to join us on ... Who We're Looking For: We're seeking a dynamic and detailed-oriented Implementation Manager ...

Higharc

VDC Implementation Manager

When something goes sideways with a customer, you step in. You'll also work closely with Product ... Manage and coach a team of Implementation Leads and Specialists, with clear goals and ...

Neara

Director, Customer Implementation

Los Angeles, CA · On-site

$180K - $250K/yr

You aren't here to manage a contract, you are here to solve the real problem. Core responsibilities ... You are accountable for ensuring the customer is materially better off because of our platform.

empyrean

Implementation Manager

Houston, TX · Remote

Excellent customer focus/service orientation * Excellent written and verbal communication skills ... implementation, managing client relationships, sales or a related field * 5+ years of project ...

New

Magna

Implementation Manager

Lowell, MA

The Implementation Manager is a customer-facing role responsible for leading post-sales implementation and onboarding of enterprise software solutions. This position owns the successful transition ...

Motivity

Implementation Manager

Seattle, WA

Implementation Manager - Motivity ABA Position Overview The Implementation Manager is a critical ... Understand customer pain points and work to resolve issues promptly; provide solutions when ...

Haus

Customer Implementation Consultant

New York, NY · On-site

$110K - $120K/yr

Customer Success Onboarding Manager) at Haus Analytics, you'll be a dependable, experienced ... implementation, or technical account management. * Experience partnering with Product, Data ...

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Customer Implementation Manager information

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$39K

$103.5K

$168K

How much do customer implementation manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between technical teams and clients, ensure project timelines are met, and provide training and support to ensure successful adoption. Strong communication, project management skills, and familiarity with relevant tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

How much does an implementation manager make in the US?

Implementation managers in the US typically earn between $70,000 and $120,000 annually, with the median salary around $90,000. Factors such as experience, industry, and location can influence compensation, and many roles require strong project management and communication skills.
More about Customer Implementation Manager jobs
What cities are hiring for Customer Implementation Manager jobs? Cities with the most Customer Implementation Manager job openings:
What states have the most Customer Implementation Manager jobs? States with the most job openings for Customer Implementation Manager jobs include:
What job categories do people searching Customer Implementation Manager jobs look for? The top searched job categories for Customer Implementation Manager jobs are:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Implementation Manager

Implementation Manager

AlertMedia

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler-and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
  • We're humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off

AlertMedia is looking for a customer-focused Implementation Manager who will take immediate ownership of our customer relationships with a focus on providing the highest level of strategic partnership as they begin their customer journey. The Implementation Manager (IM) serves as a thought partner, product expert, and project manager. As a part of AlertMedia's larger Customer Operations team, IMs believe that implementation sets the tone for our long-term partnership, leading to customer advocacy and future renewals. IMs are determined to guide customers through a successful deployment, accomplishing key milestones and maximizing product and feature enablement, before transitioning the customer to the dedicated Customer Success Manager (CSM).
As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!
Who you are:
You are an accomplished IM with proven success in strategically onboarding and implementing a project or software across a range of customer profiles. You naturally approach situations with a consultative, solution-driven approach and embrace each customer relationship as a true partnership. You are comfortable navigating ambiguity, synthesizing complex information, and leveraging AI and emerging technologies to enhance strategic thinking, communication, and customer outcomes. You are a dedicated customer advocate who thrives in complex environments, enjoys working cross-functionally, and is energized by helping customers translate business objectives into meaningful outcomes.
What you get to do every day:
  • Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers' intended timelines
  • Lead the customer kickoff meeting, translating pre-sales objectives into a structured implementation plan by aligning on business outcomes, success criteria, stakeholders, and mutually agreed-upon expectations
  • Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
  • Serve as a strategic advisor to customer stakeholders, helping translate business objectives into scalable AlertMedia programs, operational processes, and long-term success plans
  • Strategize with the larger Customer Operations team to provide customers with industry-specific best practices, proven AlertMedia solutions, and emerging capabilities that support operational maturity and long-term program success
  • Clearly communicate action items across internal and external teams and provide regular project updates to the customer
  • Sensitively manage and interpret data, consulting on data imports and automations
  • Respond to customer inquiries in a thoughtful and timely manner, displaying ownership in all interactions
  • Diligently manage implementation milestones and overall project status internally in Gainsight and monday.com
  • Ensure visibility for the dedicated CSM throughout implementation, leading to a seamless IM-to-CSM transition once the customer is deployed
  • Actively participate in a cross-functional feedback loop with Leadership and Product Management teams to continuously improve, scale, and modernize the Strategic implementation experience, including the thoughtful adoption of AI, automation, and emerging product capabilities
  • Contribute to AlertMedia's culture, values, and vision for the future

What you bring to the role:
  • 3+ years' experience in a strategic customer-facing role as Implementation Manager / Customer Success Manager / Account Manager
  • 2+ years' experience leading SaaS implementations with demonstrated project management skills and the ability to prioritize competing customer needs
  • Experience navigating complex, decentralized, multi-national organizations with competing stakeholder priorities
  • Proven ability to build credibility and influence stakeholders ranging from project managers and system administrators to executive sponsors and business leaders
  • Thoughtful use of AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and customer empathy
  • Proficiency in Excel is required; experience with Salesforce, Gainsight, and monday.com is preferred
  • Enthusiasm for partnering cross-functionally with Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering, including Executive-level visibility
  • Strong analytical, negotiation, and creative problem-solving skills
  • The aptitude to learn and be coached

Location: Strong preference for candidates located in Austin, Texas to work a hybrid (2 days a week) in our downtown headquarters with flexibility for travel for occasional customer onsites
Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future
Why you'll love working at AlertMedia:
At AlertMedia, you won't just build your career - you'll be part of something meaningful, surrounded by people who genuinely care about the work and each other.
  • Competitive base salary + Company-wide bonus program
  • Generous and flexible time off and parental leave policies
  • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
  • 401K with generous company match
  • Amazing rewards and incentives - we love celebrating each other!
  • Commitment to community service with opportunities to give back
  • A Best Places to Work company 10 years in a row and numerous other awards
  • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
  • Ongoing career development opportunities through our Learning & Development team
  • You'll do meaningful work-while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:
AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses-including JetBlue, Coca-Cola Bottling, and Walmart-in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.alertmedia.com/legal/privacy-policy/

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