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Customer Implementation Manager Jobs in Dallas, TX

Jobtailor

Director, Customer Implementation

Dallas, TX · On-site

Ensure implementations realize actual customer business value beyond milestone completion * Lead ... Stakeholder Management * Technical Intuition * High Autonomy ATS Optimization Keywords Hard Skills

Neara

Director, Customer Implementation

Dallas, TX · On-site

$200K - $220K/yr

You aren't here to manage a contract, you are here to solve the real problem. Core responsibilities ... You are accountable for ensuring the customer is materially better off because of our platform.

FedEx Supply Chain

Implementation Manager

Dallas, TX · On-site

Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process. Work closely with project managers toidentifypotential issues and ...

Craftable

Implementation Manager

Farmers Branch, TX · On-site

$60K - $75K/yr

Implementation Manager About Us: Here at Craftable, we create best-in-class technology for world ... Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ...

FNBTECH INC

Implementation Manager

Dallas, TX

$60K - $75K/yr

Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ... implementation, professional services, or a similar project management role. * Proven experience ...

SPOTIO

Implementation Manager

Addison, TX · On-site

By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...

SPOTIO

Implementation Manager

Addison, TX · Hybrid

By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...

SPOTIO

Implementation Manager

Addison, TX · On-site

By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...

Spotio

Implementation Manager

Addison, TX · On-site

By focusing on customer satisfaction and education, Implementation Managers contribute to customer retention and the continued usage of SPOTIO's services. Responsibilities: * Customer Onboarding ...

FNBTech, Inc

Implementation Manager

Dallas, TX · On-site

$60K - $75K/yr

Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff ... implementation, professional services, or a similar project management role. * Proven experience ...

Jobtailor

Implementation Manager

Addison, TX · On-site

Customer Onboarding Success: Achieve an 85% graduation rate per quarter by understanding customers ... Manage onboarding communication and cadence call expectations, complete Onboarding EBRs and CSM ...

Rx Savings Solutions

Implementation Analyst

Irving, TX · On-site

Responsible for managing on-boarding timeline and communicating adjustments or changes to all ... Develop all processes and tools for customer implementation lifecycle and identify all defects and ...

McKesson

Implementation Analyst

Irving, TX · On-site

Responsible for managing on-boarding timeline and communicating adjustments or changes to all ... Develop all processes and tools for customer implementation lifecycle and identify all defects and ...

McKesson

Implementation Analyst

Irving, TX · On-site

Responsible for managing on-boarding timeline and communicating adjustments or changes to all ... Develop all processes and tools for customer implementation lifecycle and identify all defects and ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Dallas, TX

Customer Implementation Manager information

See Dallas, TX salary details

$38.7K

$102.8K

$166.9K

How much do customer implementation manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer implementation manager in Dallas, TX is $102,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Dallas, TX?

For Customer Implementation Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Dallas, TX look for?

The top searched job categories for Customer Implementation Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Implementation Manager jobs?

Cities near Dallas, TX with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $102,404 per year, or $49.2 per hour.

Director of Customer Implementation

Addison, TX • On-site

Curantis Solutions
Software Development • 11 - 50 employees
Learn more about Curantis Solutionsexternal

Full-time

Posted 19 days ago

Job description

Position Overview
Are you a customer implementation leader who knows how to turn a signed contract into a thriving, long-term partnership? Do you thrive in a fast-paced, entrepreneurial environment where you're building the team and the playbook at the same time? Join Curantis Solutions—a cloud-native software company built for hospice and palliative care—and lead the team that gives our customers a seamless, confidence-building start with our software.

About the Role
As our Director of Customer Implementation, you'll provide day-to-day and strategic leadership for how new customers onboard onto Curantis. You'll manage a team of Implementation Managers, personally stay hands-on with key customer implementations, and define and refine the methodologies that make onboarding successful and repeatable.

You'll work in close collaboration with our Training team on planning and execution, and you'll partner with Sales, Product, Engineering, and Customer Success to keep the customer journey aligned from contract through go-live and beyond—bringing a blend of operational excellence, customer relationship management, and technical understanding to every engagement.

This role thrives in our small company culture where everyone wears multiple hats, contributes ideas, and drives continuous improvement.

What You'll Do
Team Leadership
  • Manage and mentor a team of Implementation Managers, fostering a culture of continuous learning and improvement
  • Support your team's growth through consistent one-on-ones, performance conversations, goal-setting, and quarterly and annual reviews
  • Interview candidates and contribute to hiring decisions as the team grows
Customer Implementation amp; Delivery
  • Personally manage a portfolio of key customer implementations from kickoff through go-live, serving as a senior point of contact throughout
  • Define and implement scalable onboarding strategies and methodologies that drive successful, repeatable project delivery
  • Allocate resources based on project demands and help clear roadblocks so your team can move fast
  • Ensure customers have a positive, confidence-building experience during implementation that sets the foundation for long-term partnership
Cross-Functional Collaboration
  • Collaborate closely with the Training team on planning and execution to ensure a smooth, well-coordinated customer experience
  • Work with the Billing team to make sure implementations set customers up for clean claims and a healthy revenue cycle from day one
  • Collaborate with Sales, Product, Engineering, and Customer Success to ensure alignment and knowledge transfer throughout the customer lifecycle
  • Jump in on company-wide initiatives—because in a small company, everyone contributes beyond their core role
What You'll Need
  • 5+ years of experience in customer onboarding, customer support, or customer success, including 5+ years in a leadership role
  • Hospice experience—you understand the workflows, regulations, and operational realities our customers face
  • Proven experience managing complex customer implementations in a SaaS, tech, or B2B services environment
  • A track record fostering strong partnerships with Sales and Product Management to meet customer needs
  • Experience thriving in a technology, high-growth start-up environment
  • Proficiency with Microsoft Office
  • Bachelor's degree in Business, Communications, or a related field
Major Plus
  • Palliative care experience alongside your hospice background
  • Experience in EHR/EMR or healthcare software
  • High-level understanding of claims management and revenue cycle workflows
  • Working knowledge of JIRA Service Desk or a similar tool
  • Experience using AI-enabled tools to accelerate your work
What Makes You Successful Here
The ideal candidate:
  • Knows customer onboarding inside and out—the methodologies, the relationships, and what makes a launch stick
  • Is a strategic and critical thinker who can spot interdependencies between issues and outcomes before they become problems
  • Communicates clearly and builds relationships at every level, including executive leadership
  • Leads and develops people well—coaching, mentoring, and managing conflict with a steady hand
  • Is an entrepreneurial self-starter who sees problems and fixes them without being asked
  • Is flexible and adaptable—when priorities shift or someone needs help, you pivot
  • Embraces technology and AI as productivity boosters, not threats
  • Listens and collaborates well with sales, implementation, product, and support teams
Why Join Curantis?
At Curantis, your leadership directly shapes whether hospice and palliative care organizations start their journey with us on solid footing. You'll build the team, refine the playbook, and see the direct impact of your work on organizations serving patients and families in their most vulnerable moments. If you want ownership, autonomy, and the chance to lead something meaningful in a supportive small-team environment, this is it.

Apply