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Customer Implementation Manager Jobs in Dallas, TX

Sum Theory, Inc.

Implementation Specialist

Plano, TX · On-site +1

Duties: The Implementation Specialist is responsible for leading and executing customer ... Manage project timelines, proactively communicate updates, and maintain visibility to both clients ...

Billee.AI

Director of Implementation

Dallas, TX · Remote

Overview Every new customer who signs with Billee is a bet that we can get their setup right the first time. As Implementation Manager, you lead the team responsible for the technical work that makes ...

Deluxe

Implementation Consultant

Fort Worth, TX · On-site

You will lead multiple customer implementation projects simultaneously by combining deep product expertise with project management discipline. You will work cross-functionally with teams including ...

Billee.AI

Director of Implementation

Dallas, TX · On-site

$130 - $160/hr

Overview Every new customer who signs with Billee is a bet that we can get their setup right the first time. As Implementation Manager, you lead the team responsible for the technical work that makes ...

Karbon

Implementation Specialist

Dallas, TX · Remote

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring ...

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Showing results 21-40

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Dallas, TX

Customer Implementation Manager information

See Dallas, TX salary details

$38.6K

$102.4K

$166.2K

How much do customer implementation manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer implementation manager in Dallas, TX is $102,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $119,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What are popular job titles related to Customer Implementation Manager jobs in Dallas, TX?

For Customer Implementation Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Implementation Manager jobs in Dallas, TX look for?

The top searched job categories for Customer Implementation Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Implementation Manager jobs?

Cities near Dallas, TX with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $102,404 per year, or $49.2 per hour.

Implementation Specialist

Sum Theory, Inc.

Plano, TX • On-site, Remote

Full-time

Re-posted 28 days ago

Job description

TITLE: Implementation Specialist
POSITION TYPE: Full Time � W2 Employee
LOCATION: Remote (May require some travel)
Overview:
The Implementation Specialist will play a key role in supporting clients through successful software deployments with a focus on AP workflow optimization, accounting process alignment, and payments management best practices. This role requires strong technical aptitude, an understanding of ERP and accounting systems, and the ability to guide clients through complex implementations with clarity, accuracy, and confidence.
The Specialist will partner closely with internal teams and external stakeholders to ensure seamless onboarding, reduction of risk, timely go-lives, and high customer satisfaction. This position is both functional and technical, requiring the ability to translate accounting/business needs into system solutions while maintaining quality delivery standards.
Duties:
The Implementation Specialist is responsible for leading and executing customer implementation projects with an emphasis on solution accuracy, workflow efficiency, and client enablement. Core responsibilities include:
  • Lead client implementations with a focus on AP workflow optimization, payments process best practices, and technical accuracy.
  • Drive alignment between business requirements and platform capabilities through hands-on configuration and collaboration with end users.
  • Establish and reinforce best practices for invoice processing, approvals, and payments management during system setup.
  • Manage project timelines, proactively communicate updates, and maintain visibility to both clients and internal teams.
  • Provide expert guidance on system configuration, integrations, and data management to drive high-quality outcomes and minimize risk at go-live.
  • Deliver client training sessions, documentation, and job aids designed for AP, accounting, and finance teams.
  • Execute change orders and enhancements for existing clients, ensuring smooth transitions and validated updates.
  • Identify, assess, and escalate project risks early while recommending mitigation strategies to maintain timeline and delivery expectations.
  • Collaborate with Product, Support, and Technical Services to enhance solution design and overall delivery quality.
  • Maintain accountability for implementation success metrics including time-to-implement, adoption readiness, and customer satisfaction.
QUALIFICATIONS:
  • Bachelor's degree required; preferred fields include Accounting, Finance, IT, Business Systems, or related discipline.
  • Minimum 1 year of software implementation experience; ERP, accounting, or AP/payments system experience preferred.
  • Strong understanding of accounts payable workflows, invoice routing/coding, and payments execution (ACH, check, vCard, etc.).
  • Knowledge of ERP integrations, accounting system configuration, and AP best practices.
  • Strong organizational skills with the ability to manage multiple projects, details, and deadlines simultaneously.
  • Technical aptitude; familiarity with SQL, JavaScript, or system configuration tools is a plus.
  • Excellent communication and facilitation skills, with comfort engaging users from staff-level to executive leadership.
  • Results-oriented mindset with proven ability to drive clients to go-live, adoption, and measurable success outcomes.
  • Flexible and adaptable in fast-paced environments with strong problem-solving and troubleshooting skills.
PREFERRED QUALIFICATIONS:
  • Prior experience supporting accounting, AP automation, or payments solutions.
  • Experience working directly with finance and AP teams.
  • Strong analytical skills for interpreting data, system behaviors, and client requirements.
  • Ability to build collaborative relationships and influence stakeholders through clear communication.
  • Self-motivated, proactive, and detail-oriented with a natural curiosity and desire to learn.

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