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Customer Implementation Manager Jobs in Wilbraham, MA

Robert Half

Customer Service Manager

CT · On-site

$80K - $100K/yr

Customer Service Manager Direct-Hire / Permanent position Robert Half contact: Drew.Schroll ... Support new account rollouts and partner cross-functionally to ensure smooth implementation

chromalloy

Customer Solutions Manager

Windsor, CT

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT · On-site

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

chromalloy

Customer Solutions Manager

Windsor, CT

Identify and implement process improvements that increase efficiency and elevate the customer ... Lead escape/crisis management when delivery or quality issues arise--keeping stakeholders aligned ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Wilbraham, MA

Customer Implementation Manager information

See Wilbraham, MA salary details

$38.6K

$102.5K

$166.3K

How much do customer implementation manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer implementation manager in Wilbraham, MA is $102,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $119,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

How much do customer implementation managers make in the US?

Customer Implementation Managers in the US typically earn between $70,000 and $110,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, and roles often require strong communication and project management skills.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, providing training, and addressing issues to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.
What job categories do people searching Customer Implementation Manager jobs in Wilbraham, MA look for? The top searched job categories for Customer Implementation Manager jobs in Wilbraham, MA are:
What cities near Wilbraham, MA are hiring for Customer Implementation Manager jobs? Cities near Wilbraham, MA with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Wilbraham, MA as of June 2026, with employment types broken down into 64% Full Time, 29% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $102,452 per year, or $49.3 per hour.

Product Manager

Advanced Monitored Caregiving Inc.

Hartford, CT • On-site

$110K - $135K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Role

We're a digital health company, and we're looking for a hands-on Product Manager for our digital health platform — the connected experience across patients, their care teams, and the external partners we work with.

Reporting to the Director of Product Management, you will be a key member of the PM team driving our digital initiatives forward, transforming customer and business needs into innovative production solutions, partnering across teams to define the right problems, deliver impactful capabilities, and continuously improve product experience. As we evolve our products, you will play a key role in transforming complex healthcare workflows into scalable product solutions that support current and future healthcare programs.

What You'll Do Day to Day

Own Product Strategy & Execution for Key Product Areas

  • Own product initiatives from discovery through launch and continuous improvement, ensuring solutions deliver meaningful customer value and measurable business impact
  • Translate customer needs, business goals, and product strategy into clear priorities and roadmaps
  • Define problems, success metrics, requirements and desired outcomes
  • Balance customer value, business impact, technical complexity and operational needs
  • Make thoughtful tradeoff decisions and communicate priorities clearly

Drive Customer Discovery & Product Insights

  • Partner with customers, users, and internal teams to deeply understand needs and workflows
  • Conduct user research, interviews, and workflow analysis to validate opportunities
  • Convert insights into product recommendations, requirements and roadmap priorities
  • Champion customer-centered and evidence-based product decisions

Lead Cross-Functional Product Delivery

  • Collaborate cross-functionally with engineering, clinical, implementation, operations, customer success and leadership teams to deliver impactful product solutions
  • Translate product priorities into clear requirements, user stories, workflows and acceptance criteria
  • Partner with engineering through backlog refinement, sprint planning, development, validation and releases in an agile environment
  • Communicate priorities, tradeoffs, risks, dependencies, and decisions across stakeholders
  • Coordinate product launches to ensure teams are prepared for success product adoption
  • Establish feedback loops to continuously improve product capabilities

Drive Customer Onboarding & Product Readiness

  • Partner with customers and internal teams to define data needs, workflows, configurations, and operational inputs required for successful launches
  • Translate customer implementation needs into scalable product capabilities and repeatable processes
  • Identify decisions, dependencies, and risks needed to achieve success go-lives

What We're Looking For

  • 3+ years of product management experience
  • Experience with SaaS, healthcare technology, enterprise platforms or workflow-heavy products
  • Experience owning product initiatives for all stages of the product lifecycle, from discovery through delivery in an agile environment
  • Experience balancing customer value, business goals, technical complexity, and delivery tradeoffs
  • Experience partnering closely with engineering, UX/design, and cross-functional teams
  • Strong communication skills with the ability to bring clarity, alignment, and momentum to complex initiatives

Nice to Have

  • Experience with clinical integrations and healthcare interoperability standards (e.g., FHIR, HL7, EHR/EMR systems).
  • Familiarity with healthcare data privacy and compliance requirements (e.g., HIPAA).
  • Prior experience in implementation, client onboarding, or program/project coordination.

Compensation

  • Salary band: $110,000–$135,000, commensurate with experience.

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