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Customer Implementation Manager Jobs in Malden, MA

Bonfirevc

Implementation Manager

Boston, MA · On-site

$75 - $85/hr

With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers ... Analyze implementation metrics and recommend process improvements that increase efficiency ...

New

PatientPoint

Implementation Manager

Boston, MA · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Boston, MA · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines, adherence to standards, and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint, LLC

Implementation Manager

Boston, MA · On-site

$90 - $130/hr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

PatientPoint

Implementation Manager

Boston, MA · On-site

$65K - $110K/yr

Serve as the central liaison for new customer implementations, managing timelines , adherence to standards and owning all communications throughout the installation journey to ensure a seamless ...

Magna

Implementation Manager

Lowell, MA · On-site

The Implementation Manager is a customer-facing role responsible for leading post-sales implementation and onboarding of enterprise software solutions. This position owns the successful transition ...

Magna

Implementation Manager

Lowell, MA · On-site

The Implementation Manager is a customer-facing role responsible for leading post-sales implementation and onboarding of enterprise software solutions. This position owns the successful transition ...

parcelLab

Implementation Manager (US)

Boston, MA · On-site

We are looking for a full-time Implementation Manager based remotely within the Eastern or Central ... Collaboration: Working alongside Customer Success and Solution Consulting, you'll align on ...

Arcadia

Implementation Manager

Boston, MA · On-site

Our platform delivers actionable insights for our customers to advance care and research, drive ... Implementation Managers have complete responsibility for the end-to-end design, execution, and ...

Arcadia

Implementation Manager

Boston, MA · On-site

$100K - $135K/yr

Our platform delivers actionable insights for our customers to advance care and research, drive ... Implementation Managers have complete responsibility for the end-to-end design, execution, and ...

Benchling

Implementation Manager

Boston, MA · On-site

$92K - $136K/yr

Implementation Managers work with our customers, from small Biotech startups to the largest ... BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out ...

Benchling

Implementation Manager

Boston, MA · On-site

$80 - $110/hr

Implementation Managers work with our customers, from small Biotech startups to the largest ... BioPharmas in the world, to develop a deep understanding of their R&D processes and roll out ...

Nedap NV

Implementation Manager

Burlington, MA · On-site +1

We are seeking a dynamic and experienced Implementation Manager to join the Customer Engagement team and foster strong customer development. As an Implementation Manager you will play a key role in ...

Nedap Inc

Implementation Manager

Burlington, MA · On-site

$115 - $135/hr

We are seeking a dynamic and experienced Implementation Manager to join the Customer Engagement team and foster strong customer development. As an Implementation Manager you will play a key role in ...

New

Nedap NV

Implementation Manager

Burlington, MA · On-site

$115K - $135K/yr

We are seeking a dynamic and experienced Implementation Manager to join the Customer Engagement team and foster strong customer development. As an Implementation Manager you will play a key role in ...

Atominvest

Implementation Manager

Boston, MA · On-site

$120 - $180/hr

Our customers are sophisticated private equity, growth equity, and private credit firms managing ... Role Overview As an Implementation Manager at Atominvest, you will own the end-to-end delivery of ...

Atominvest

Implementation Manager

Boston, MA · Remote

Our customers are sophisticated private equity, growth equity, and private credit firms managing ... Role Overview As an Implementation Manager at Atominvest, you will own the end-to-end delivery of ...

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Showing results 1-20

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Malden, MA

Customer Implementation Manager information

See Malden, MA salary details

$40.7K

$108K

$175.2K

How much do customer implementation manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer implementation manager in Malden, MA is $107,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $126,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Malden, MA look for?

The top searched job categories for Customer Implementation Manager jobs in Malden, MA are:

What cities near Malden, MA are hiring for Customer Implementation Manager jobs?

Cities near Malden, MA with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Malden, MA as of June 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $107,965 per year, or $51.9 per hour.

Implementation Manager

Bonfirevc

Boston, MA • On-site

$75 - $85/hr

Other

Posted 3 days ago

New

Job description

TireTutor, Inc. - Implementation Manager

Boston, MA - Full time

We're looking for an Implementation Manager who will lead the onboarding and deployment of TireTutor's software solutions for new clients. This role blends technical know-how with outstanding customer service, ensuring our clients launch successfully and experience value quickly and continuously. You'll collaborate across product, engineering, and customer success teams to deliver seamless software implementations from kickoff through go-live and beyond.

About TireTutor, Inc.

TireTutor's product, tiretutor.ai is an all-in-one, AI-native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.

Description About TireTutor

TireTutor builds the modern operating system for independent tire dealers and auto repair shops - point-of-sale, online quoting, inventory, and the connected tools shop owners need to run a faster, smarter business. Our users are mechanics, service writers, and shop owners who don't have time for software that gets in the way. Everything we build has to make their day better the moment they touch it. We're a small, ambitious team building software for an industry that's been underserved for decades. The product is moving fast, and we need an Implementation Manager who can make sure the rest of the world - our sales team, our customer success team, and our dealers - understands every new thing we ship and why it matters.

What You'll Do
  • Assist with new customer implementations, ensuring timely, successful software deployment
  • Guide customers through discovery, configuration, data collection, testing, training, and go-live activities
  • Analyze implementation metrics and recommend process improvements that increase efficiency, scalability, and customer satisfactionTrain clients on the TireTutor platform and guide them through the adoption of features and best practices
  • Collaborate cross-functionally with Product and Engineering to solve issues and deliver customer feedback
  • Create and maintain project documentation, status updates, and implementation playbooks
  • Identify and address risks or delays early in the process to ensure customer satisfaction and retention
  • Transition new customers smoothly to the Customer Success team post-implementation
  • Stay informed on product updates, industry trends, and common customer use cases
Qualifications
  • 2+ years of experience in software implementation, technical onboarding, or related project management roles
  • Track record of owning client success during onboarding by anticipating needs and proactively solving problems
  • Strong technical aptitude - comfortable learning and explaining software systems, APIs, or integrations
  • Excellent communication, problem-solving, and organizational skills
  • Experience managing multiple implementations or client projects simultaneously
  • Ability to build trust and rapport with clients quickly and maintain strong relationships
  • Familiarity with CRM, project management, and collaboration tools (e.g., HubSpot, Asana, Google Workspace, Slack)
  • Located in the Boston area and able to visit the office in Government Center 4x per week
  • Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
Salary

$75,000 - $85,000 per year

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