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Client Implementation Project Manager Jobs in Malden, MA

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Project Manager, Implementations

Boston, MA · Remote

$130K - $140K/yr

... Implementation team and lead banks through their digital transformation journey. You'll manage ... Lead client calls and build trusted relationships with stakeholders from C-suite executives to ...

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All JobsClient Implementation Project JobsClient Implementation Project Manager JobsClient Implementation Project Manager Jobs in Malden, MA

Client Implementation Project Manager information

See Malden, MA salary details

$42.8K

$117.3K

$195K

How much do client implementation project manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for client implementation project manager in Malden, MA is $117,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,400.00 and $147,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What job categories do people searching Client Implementation Project Manager jobs in Malden, MA look for? The top searched job categories for Client Implementation Project Manager jobs in Malden, MA are:
What cities near Malden, MA are hiring for Client Implementation Project Manager jobs? Cities near Malden, MA with the most Client Implementation Project Manager job openings:
Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Malden, MA as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $117,318 per year, or $56.4 per hour.
Senior Implementation Project Manager

Senior Implementation Project Manager

Paperless Parts

Boston, MA • On-site

$120K - $160K/yr

Other

Posted 27 days ago

Job description

Summary:

As a Senior Implementation Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform.

This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at  driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes.

This is a full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence 3 days per week.

Responsibilities:

  • Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.
  • Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.
  • Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.
  • Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.
  • Train customers on end to end process and product functionality. 
  • Communicate clearly across stakeholders, including leading executive-level discussions and escalations.
  • Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.
  • Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.
  • Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.
  • Build strong internal and external relationships while holding teams accountable and driving decisions forward.
  • Maintain key project documentation and continuously improve internal and customer processes.
  • Travel to customer sites 1-3 times per month.

Requirements

  • 8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.
  • Strong business acumen with the ability to understand and improve customer processes.
  • Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.
  • Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.
  • Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.
  • Ability to handle difficult conversations, negotiate priorities, and manage expectations.
  • Experience driving executive-level escalations and influencing outcomes.
  • Highly organized, adaptable, and effective in fast-paced, ambiguous environments.
  • Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.

What Success Looks Like

  • On-time, on-budget  implementations with strong customer adoption and measurable customer value.
  • Clear alignment across stakeholders, including executive leadership.
  • Effective navigation of complex challenges, driving decisions and outcomes.

Salary range: $120,000-$160,000
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

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