ZipRecruiter

Log In

1

Customer Implementation Manager Jobs in Malden, MA

3E

Director, Customer Implementations

Boston, MA · Remote

$150K - $165K/yr

Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales ...

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales ...

Interra Health

Implementation Specialist

Boston, MA · Remote

$60K - $80K/yr

As a customer facing member of the Support Team, the Implementation Specialist serves a key role as ... Ability to manage short- and long-term projects that drive toward successful integration of our ...

Prelim

Project Manager, Implementations

Boston, MA · Remote

$130K - $140K/yr

You'll manage multiple high-stakes deployments simultaneously, coordinate cross-functional teams ... Implementation Architects, Software Engineers, and Customer Success to ensure smooth project ...

previous page

Showing results 41-60

All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Malden, MA

Customer Implementation Manager information

See Malden, MA salary details

$40.7K

$108K

$175.2K

How much do customer implementation manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer implementation manager in Malden, MA is $107,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $126,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer implementation manager?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a customer implementation manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What job categories do people searching Customer Implementation Manager jobs in Malden, MA look for?

The top searched job categories for Customer Implementation Manager jobs in Malden, MA are:

What cities near Malden, MA are hiring for Customer Implementation Manager jobs?

Cities near Malden, MA with the most Customer Implementation Manager job openings:

Customer Implementation Manager jobs near you
Infographic showing various Customer Implementation Manager job openings in Malden, MA as of June 2026, with employment types broken down into 77% Full Time, 14% Part Time, and 9% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $107,965 per year, or $51.9 per hour.

Senior Customer Success Manager (Remote - MA)

Story Terrace Inc.

Boston, MA • On-site

$140 - $155/hr

Other

Medical, Retirement

Posted 17 days ago

Key responsibilities

  • Manage a portfolio of enterprise customer accounts as the main post‑sale contact.

  • Lead onboarding, implementation, and success planning activities to ensure customer success.

  • Monitor customer health, product usage, and engagement to identify risks and opportunities.

Job description

What will you do in the role?

We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realise long-term value from the platform.

This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will act as a trusted advisor to customers, build strong stakeholder relationships, and work cross‑functionally with Sales, Product, Engineering, and Support to deliver an excellent customer experience.

This role is ideal for someone who is commercially aware, highly organised, and experienced in managing complex SaaS customers through the full post‑sale lifecycle.

  • Managing a portfolio of enterprise customer accounts as the main post‑sale contact.
  • Leading onboarding and implementation activity to set customers up for success.
  • Building success plans tied to customer goals, adoption, and measurable outcomes.
  • Running regular customer meetings, business reviews, and value conversations with key stakeholders.
  • Monitoring customer health, product usage, and engagement to identify risks and opportunities early.
  • Driving renewals and supporting expansion opportunities across existing accounts.
  • Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
  • Working closely with cross‑functional teams to resolve issues and improve the customer journey.
Who you are
  • At least 5 years’ experience in a relevant customer‑facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
  • Experience managing Enterprise SaaS customers.
  • A strong track record in onboarding, adoption, retention, and renewal management.
  • Excellent stakeholder management skills, including confidence working with senior customer contacts.
  • Strong communication skills, both written and verbal.
  • A proactive, commercially minded, and customer‑focused approach.
We would love if you have
  • Experience in construction, infrastructure, project controls, or a related industry.
  • Familiarity with Primavera P6 or similar planning tools.
  • Experience working with complex workflows, data‑driven platforms, or technical SaaS products.
  • Exposure to QBRs, executive reporting, and value‑led account management.
What if you’re a partial fit?

We prioritise grit, positivity, and drive for growth, and encourage you to apply even if your experience doesn’t exactly match this job description.

Location

Massachusetts, Remote

Benefits

Besides a competitive salary starting at $140,000–$155,000, we are also proud to support you with:

  • A team of Noders who are second to none.
  • Equity in Nodes & Links - we are all in this together.
  • Health insurances & 401K plans.
  • Remote work budget to build your perfect set‑up ($500 year 1 + $100 year 2).
  • Personal development budget to keep growing ($1,000 per annum).
  • Annual workation trip to work and have fun with your teammates.
  • Wedding or civil partnership additional leave on us.

Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

#J-18808-Ljbffr

Apply