Customer Implementation Manager Jobs in Sumter, SC

Job Posting End Date: July 31

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Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

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General Summary:General Summary
This position is responsible for the on-boarding and enrollment management of large complex accounts. This involves development and implementation of a client enrollment implementation plan and strategy that promotes premium growth, strengthens relationships with the client, brokers or other parties of influence and maintains overall stability of our position with the client while maintaining acceptable risk for the company. This position in partnership with sales distribution will represent Colonial Life in joint sales and implementation presentations. This position should be viewed as an objective sales partner with the field as it relates to account performance and should be viewed as an expert resource in helping their sales partners develop and deliver profitable service, enrollment, product, and re-enrollment solutions. This position is the foundation position for the Senior Implementation Manager position and requires strong service and sales orientation.

Principal Duties and Responsibilities

• Responsible for creating, implementing, and managing enrollment/re-enrollment strategies for assigned block of business. Responsibilities encompass:
• Establishing enrollment implementation plan for each case to include negotiating alternative enrollment options as needed to maximize sales opportunity and manage key deliverables, timelines, resource requirements, expense arrangements and expectations.
• Managing enrollment/re-enrollment process by following up on progress toward commitments by others and communicating progress to all partners on an on-going basis.
• Conducting enrollment debriefing session with internal and external partners to confirm that commitments were met and to identify areas of opportunity.
• Responsible for developing and implementing a well-documented growth strategy for assigned accounts.
• Provides knowledge and expertise to assist the sales organization in the development of new opportunities to grow business in or related to assigned accounts through service, enrollment and product strategies.
• Manage client level expenses that take into consideration in-force premium, sales potential, the stability of the relationship and overall claims/persistency experience of the client.
• Serves as principal point of contact for assigned clients during implementation.
• Maintaining regular and consistent communication with clientthroughout implementation process.
• May perform other duties as assigned.

Job Specifications

• 5+ years of experience in sales or management of large clients preferred
• 4 year college degree or equivalent work experience
• Proactive client level strategic thinking
• Relationship oriented - with customers, consultants, home office and the field
• Innovative and knowledgeable in generating ways to improve access to employees, improve working conditions, and maximize re-enrollment opportunities
• Knowledge of Colonial Life business processes, enrollment technology, products, and services from end to end (i.e. benefits communication, enrollment options, billing and service capabilities) is preferred
• Excellent communication and presentation skills
• Ability to leverage analytical tools and data
• Professional image and behavior in various settings including the client arena
• Excellent consultative skills
• Organizational credibility with all levels of both Colonial Life home office and sales organization is preferred
• Developed customer relationship skills that key on determining needs and desires and positioning potential solutions
• Good negotiator - assertive, yet diplomatic; sets and manages boundaries well
• Partners well with others in the home office for effective cross functional account solution.

• Critical Success Factors

• Strong leadership skills
• Able to speak to the business from end to end
• Good at being proactive from a business development perspective vs. solely firefighting
• Strong project management skills including good influence and team leader skills
• Strong consultative skills
• Relationship oriented

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$63,500.00-$120,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life