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Customer Onboarding Jobs (NOW HIRING)

eSkill

Customer Onboarding Specialist

San Antonio, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

eSkill is seeking a Customer Onboarding Specialist to guide new customers from kickoff through setup, training, launch, and transition to ongoing support. Reporting to the Director of Customer ...

eSkill

Customer Onboarding Specialist

San Antonio, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

eSkill is seeking a Customer Onboarding Specialist to guide new customers from kickoff through setup, training, launch, and transition to ongoing support. Reporting to the Director of Customer ...

eSkill

Customer Onboarding Specialist

San Antonio, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

eSkill is seeking a Customer Onboarding Specialist to guide new customers from kickoff through setup, training, launch, and transition to ongoing support. Reporting to the Director of Customer ...

Gentem

Customer Onboarding Specialist

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use ...

ACD Distribution

Customer Onboarding Specialist

Middleton, WI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Customer Onboarding Specialist is responsible for processing customer applications from start to finish and providing support and guidance to potential customers. Overall Responsibilities:

Informa

Customer Onboarding Specialist

Newton, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Customer Onboarding Specialist who will be responsible for delivering a seamless onboarding experience for customers on our BrightTALK and Portal platforms. The Onboarding Specialist ...

Informa Group Plc.

Customer Onboarding Specialist

Newton, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Customer Onboarding Specialist who will be responsible for delivering a seamless onboarding experience for customers on our BrightTALK and Portal platforms. The Onboarding Specialist ...

BrightEdge

Customer Onboarding Specialist

Cleveland, OH

$47K/yr

  • Medical

  • Dental

  • Vision

  • PTO

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

evolvedMD

Customer Onboarding Specialist

Scottsdale, AZ · On-site

$75K - $90K/yr

  • Medical

  • Retirement

Customer Onboarding Specialist Location: This position is hybrid with 2 days remote/3 days in our HQ in Scottsdale when not traveling. There may be quarterly travel required to support new customer ...

McKesson

Customer Onboarding Specialist

Irving, TX · On-site

$31 - $33/hr

We are seeking a Customer Onboarding Specialist to support our Pharmacy and Specialty Distribution customers. This is a hybrid role , requiring on-site presence at the Las Colinas office a minimum of ...

evolvedMD

Customer Onboarding Specialist

Scottsdale, AZ · On-site

$75K - $90K/yr

  • Medical

  • Retirement

Customer Onboarding Specialist Location: This position is hybrid with 2 days remote/3 days in our HQ in Scottsdale when not traveling. There may be quarterly travel required to support new customer ...

DDS Lab

Customer Onboarding Specialist

Tampa, FL · On-site

The Customer Onboarding Specialist is responsible for guiding customers through our onboarding process to ensure a smooth transition, a passion for delivering exceptional service, and successful ...

Engrain

Customer Onboarding Specialist

Greenwood Village, CO · On-site

$59K - $66K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Onboarding Specialist on our SightMap Team, you will have the opportunity to be a part of Engrain's growth and dynamic environment. The position plays a key role in the onboarding of ...

Ameresco

Customer Onboarding Specialist

Westborough, MA · Remote

$30.77 - $38.46/hr

  • Medical

  • Retirement

  • PTO

Ameresco is currently looking for a Customer Onboarding Specialist (COS) to work with the Customer, Director of Operations, Sales Manager, and Director of Financial Planning and Analysis to complete ...

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Customer Onboarding information

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How much do customer onboarding jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

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Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Customer Onboarding Specialist

eSkill

San Antonio, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

eSkill is seeking a Customer Onboarding Specialist to guide new customers from kickoff through setup, training, launch, and transition to ongoing support.

Reporting to the Director of Customer Onboarding, you will serve as the primary contact for primarily SMB customers and manage multiple concurrent onboardings at a time. You will help customers adopt the platform quickly, achieve early value, and become confident, independent users.

Success will be measured by onboarding completion rates, time to launch, and customer satisfaction.

Responsibilities
  • Own customer onboarding from internal handoff through launch and transition to ongoing support.
  • Lead customer meetings, including kickoff, training, integration, and launch preparation.
  • Guide customers through account configuration, assessment setup, platform workflows, and results review.
  • Manage project plans, timelines, responsibilities, risks, and follow-up.
  • Coordinate issue resolution with customers and between internal teams.
  • Maintain accurate customer and project records in our CRM.
  • Escalate technical, product, content, commercial, or customer-risk concerns as needed.
  • Improve onboarding processes and customer-facing resources.

Requirements

  • 2+ years of experience in SaaS onboarding, implementation, customer success, training, support, or a related field.
  • Strong project management, communication, organization, and problem-solving skills.
  • Proactive, detail-oriented, and comfortable managing multiple priorities.
  • Confidence leading customer meetings and software training sessions.
  • Ability to explain workflows to users with varying technical experience.
  • Proficiency with Salesforce, Microsoft Office, and other SaaS tools.
Preferred Experience
  • HR technology or recruiting experience.
  • Familiarity with ATS or HRIS integrations.
  • Experience creating customer-facing training materials.
  • Experience with HubSpot or Gong.

Benefits

  • 401(k) with company matching
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunity to help shape a growing Customer Onboarding team
  • In-person role at eSkill's downtown San Antonio headquarters

Apply