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Customer Onboarding Jobs (NOW HIRING)

PerfectVision

Customer Onboarding Specialist

Little Rock, AR · On-site

$13.50 - $18/hr

Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention. A qualified candidate for this position may not necessarily meet every ...

JobNimbus

Customer Onboarding Specialist

Bountiful, UT · On-site

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement ...

Mudflap

Customer Onboarding Specialist

Austin, TX · On-site

$60K - $70K/yr

As a Customer Onboarding Specialist , you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card. You will be responsible for guiding ...

JobNimbus

Customer Onboarding Specialist

Lehi, UT · On-site

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement ...

Tipalti

Customer Onboarding Manager

Plano, TX · On-site

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution.

Tipalti

Customer Onboarding Manager

Plano, TX · On-site

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution.

Nebius

Customer Onboarding Team Lead

Customer Onboarding Team Lead At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates ...

Nexus IT Group

Head of Customer Onboarding

$137K/yr

Own the customer onboarding lifecycle end-to-end-from contract signature through implementation, configuration, initial delivery, and transition to ongoing support * Design and manage structured ...

TripleTen

Customer Onboarding Team Lead

We are looking for an experienced and results-driven Customer Onboarding Team Lead to own the onboarding experience and early student success for the US market. This role is responsible for driving ...

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How much do customer onboarding jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Onboarding position, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the main responsibilities of someone working in Customer Onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What is a Customer Onboarding job?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

More about Customer Onboarding jobs
What cities are hiring for Customer Onboarding jobs? Cities with the most Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Customer Onboarding jobs? States with the most job openings for Customer Onboarding jobs include:
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Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.
Customer Onboarding Specialist

Customer Onboarding Specialist

PerfectVision

Little Rock, AR • On-site

$13.50 - $18/hr

Full-time

Posted 3 days ago

Job description

POSITION SUMMARY

Account Services falls within the Sales Operation department of PerfectVision. Within this role you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more of the following areas: Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention.

A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

  • Identify, research, and support accounts in multiple verticals of business.
  • Ability to resolve customer escalations in a timely and efficient manner.
  • Strong organizational skills.
  • Provide strong customer service experiences with many types of customer groups.
  • Research, organize and resolve commission escalations for partner programs.
  • Manage customer onboarding pipeline of new applications including processing new accounts.
  • Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications.
  • Verify, classify, track and resolve shipping discrepancies through an internal tickets system.
  • Process all corporate mailings both internal and external.
  • Arrange freight pickups and reroutes as needed.
  • Answer and transfer inbound calls.
  • Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer.
  • Verify outbound orders meet both financial and inventory criteria.
  • Control inventory levels of customers across multiple programs.
  • Data entry as required for all internal systems and Office programs.
  • Support dealers in areas of their consumer order entry.
  • Facilitate the return of products while maintaining company standards.
  • Work with partners such as AT&T, CenturyLink, Frontier, Windstream and others in multiple aspects of business.
  • Other duties as needed

POSITION QUALIFICATIONS

Education

  • High School Graduate or General Education Degree (GED)

Experience

  • Two to four years related experience in a related role preferred.
  • OR Three to five years related experience in a customer service role preferred.
  • OR General knowledge of business practices and terms.

Computer Skills

  • Computer literate in a Microsoft Windows environment.
  • Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers.
  • Basis understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions.
  • General knowledge various standard office equipment including but not limited to multi-line phone and scanner/copier.

Other Requirements

  • Primary language used to perform this job is English.
  • Proficiency in any foreign language is a plus.