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Customer Onboarding Jobs (NOW HIRING)

Justworks

Customer Onboarding Manager

New York, NY · On-site

Who You Are As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations. You bring a consultative, service-first approach to your work ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

- Customer Onboarding Manager Reports To: Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set ...

Tipalti

Customer Onboarding Manager

Plano, TX · Hybrid

$96K - $121K/yr

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solutions. The ideal candidate is self ...

AxisCare

Customer Onboarding Manager

Waco, TX · On-site

- Customer Onboarding Manager Reports To: Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set ...

Enumerate

Manager of Customer Onboarding

OR · On-site +1

The Manager of Customer Onboarding is a "player-coach" role that combines managing a team of onboarding specialists with directly supporting onboarding efforts for a limited number of clients. This ...

Tipalti

Customer Onboarding Manager

Plano, TX · On-site

$96K - $121K/yr

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solutions. The ideal candidate is self ...

MultiTech Systems, Inc.

$110 - $150/hr

Customer Onboarding & Lifecycle Management * Own the end‑to‑end customer onboarding process in support of the Sales team -- continuously improve the experience to drive measurable reductions in ...

Bidgely, Inc

Director of Customer Onboarding

CA · Remote

$165K - $195K/yr

Director, Customer Onboarding Who We Are Bidgely (which means "electricity" in Hindi) is a Vertical AI company built for the utility industry, delivering appliance-level intelligence for every ...

R1

VP, Customer Onboarding

$179K - $280K/yr

As The Vice President (VP) of Customer Onboarding, you will lead Revenue Cycle operations for large care organizations, partnering with the Customer Executive team to deliver superior results. In ...

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How much do customer onboarding jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

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Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Customer Onboarding Manager

Red Points

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Company Description
Red Points protects brands and content in the digital environment.
Red Points is the most widely used solution to recover digital revenue. Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.
Be part of the change: join us on our mission to make the Internet a safer place
Job Description
As a Customer Onboarding Manager you will be responsible for the onboarding of Red Points clients. You will also be in charge of guiding customers through the initial phases of their Red Points service, ensuring they have a positive experience and making sure their needs are met.
This includes: 1) coordinating the creation of client's strategy, 2) ensuring that all relevant documentation is obtained and dealt with and 3) making sure they are set up to success with Red Points services
  • Own and manage customer relationships from the point of sale through successful Red Points platform onboarding implementation.
  • Welcome and orient new customers to the Red Points services, providing an introduction and overview of what are the next steps
  • Maintain a structured onboarding process to guide new customers through their initial interactions with the service
  • Develop measurements to help understand the impact of successful implementation.
  • Help the customer define their needs and manage their timeline toward seeing value.
  • Provide clear and timely communication to address customer questions, concerns, and issues.
  • Complete video and phone calls to ensure that customers are supported during the onboarding process.
  • Analyze and manage the customer's IP portfolio during the onboarding phase.
  • Be a Red Points expert and discuss or educate on any nuance of the product with client
  • Train new customers on how to use the product effectively and adapt their usage to their needs.
  • Create repeatable processes, resources, and frameworks to use when onboarding customers
  • Monitor and report on key onboarding metrics to ensure a successful onboarding process
  • Successfully transfer your customer relationships to a customer success manager after onboarding

Qualifications
  • Previous experience as a Customer Onboarding Manager, Customer Success Manager, Customer Support or similar roles for at least 2 years.
  • Excellent written communication
  • Technical knowledge of video encoding frameworks and transcription software.
  • Excellent communication and interpersonal skills - communication will be key to achieve a good understanding with the customer and simplify customer's experience
  • Organizational skills - you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized
  • Strategically minded - you'll be helping customers come up with their overall strategy with our service
  • Time Management - Efficiently managing your time is key, as onboarding multiple customers simultaneously can be challenging
  • Data Analysis - you will need to analyze onboarding metrics to ensure a successful performance
  • Problem solving capabilities - you will need to identify and address any issues or obstacles during the onboarding process
  • Customer centricity - The ability to shift priorities quickly when necessary putting the customer's needs and satisfaction first
  • Teamwork- you will need to coordinate with the operational onboarding specialist and other departments to ensure a smooth transition

Additional Information
What do we offer?
  • 100% employer-paid Medical (most plans), Dental, and Vision insurance plans
  • Complimentary One Medical membership
  • Complimentary TalkSpace membership for online mental health therapy
  • Complimentary Peloton App membership
  • Access to Kindbody, a gynecology, fertility, and family planning benefit
  • Employer matching of your 401(k) contributions
  • Paid parking in a beautiful WeWork location
  • Paid Parental Leave for primary and secondary caregivers
  • Our leaders care and value the role you play in the company's success
  • A learning culture with individualized development plans that focus on personal and professional growth
  • A fun and fast-paced startup environment with cool people and team building events
  • Flexible work environment to promote work/life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Red Points, we believe real success starts and ends with hiring the very best people, empowering those people to get the job done, and making sure our people have a whole lot of fun along the way.
If you think this position could be a good match, apply now, and let's talk! :)

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