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Customer Onboarding Jobs (NOW HIRING)

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

Ameresco

Customer Onboarding Specialist

Westborough, MA · On-site

Ameresco is currently looking for a Customer Onboarding Specialist (COS) to work with the Customer, Director of Operations, Sales Manager, and Director of Financial Planning and Analysis to complete ...

ALLO Fiber

Customer Onboarding Specialist

Mission, KS · On-site

We are looking for a professional who can ensure the success of onboarding new customers by collaborating with multiple teams to guarantee customer satisfaction. This role is perfect for a detail ...

RxSight

Customer Onboarding Specialist I

Aliso Viejo, CA · On-site

$70K - $85K/yr

The Customer Onboarding Specialist I serves as the primary coordinator and customer concierge for new RxSight customers during the first 90 days of the customer journey. This role provides proactive ...

Halter

Customer Onboarding Specialist

Boulder, CO · On-site

$68K - $109K/yr

About the role As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You'll own deployments end-to-end, training animals and operators, solving problems ...

Red Points

Customer Onboarding Manager

Glendora, NJ · Hybrid

Maintain a structured onboarding process to guide new customers through their initial interactions with the service * Develop measurements to help understand the impact of successful implementation.

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

EFI

Customer Onboarding Manager

Londonderry, NH · On-site

Customer Onboarding Manager All of us at EFI™ are relentlessly focused on the growth and success of the print business. That's why print providers worldwide turn to EFI to help build their ...

Smartly

Customer Onboarding Manager

Manhattan, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly ...

Justworks

Customer Onboarding Manager

New York, NY · Hybrid

$35.58 - $43.27/hr

Who You Are As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations. You bring a consultative, service-first approach to your work ...

New

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

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How much do customer onboarding jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

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Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Customer Onboarding Specialist

BrightEdge

Cleveland, OH • On-site

$47K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Job description

Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.
**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.
How you'll spend your time:
  • Delivering onboarding trainings and materials
  • Ensuring platform adoption
  • Timely scheduling and delivery of onboarding sessions
  • Lead successful transitions to the Customer Success Manager team after onboarding

We're excited about you if you have:
  • Bachelor's degree required
  • 1+ years' experience working in a Marketing Technology environment a plus
  • Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
  • Strong articulation and presentation skills
  • Ability to follow process consistently in a high call volume environment
  • Willingness to learn and use coaching feedback to improve
  • Passionate about working with customers and delivering a great customer experience

Benefits & Perks:
  • Motivating, high-impact work that builds your career
  • Medical, dental, and vision insurance with multiple package options
  • 15-23 days PTO depending on tenure plus 10 paid holidays
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
  • Discounted gym membership and fitness benefits
  • No or low cost therapy and professional coaching sessions through Spring Health
  • 4-6 weeks fully paid parental leave
  • Pet wellness and insurance plans to keep your furry family healthy

$47,500 - $47,500 a year
This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + bonus). Actual compensation will depend on your skills, experience, and other job-related factors.
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.

Apply