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Customer Onboarding Jobs (NOW HIRING)

Halter

Customer Onboarding Specialist

Boulder, CO · On-site

$60K - $80K/yr

About the role As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You'll own deployments end-to-end, training animals and operators, solving problems ...

EvenUp Inc

Customer Onboarding Specialist

$116K - $130K/yr

EvenUp is rewriting the future of personal injury law at scale with AI, and we are looking for a high-impact Onboarding Specialist to join our Customer Success team. This is not a traditional ...

Ply

Customer Onboarding Associate

Manhattan, NY · Hybrid

$70K - $90K/yr

We're looking for a Customer Onboarding Associate to join Ply's Customer Success team and help new customers get up and running on the platform. This role is ideal for someone early in their career ...

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Relay Payments

Customer Onboarding Associate

Atlanta, GA

$14 - $19.25/hr

Customer Onboarding Associate Atlanta, GA Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 3 ...

SmartVault

Customer Onboarding Manager

Houston, TX · On-site +1

Join SmartVault as a Customer Onboarding Manager and play a pivotal role in shaping the customer experience from day one. Reporting to the Manager of Customer Onboarding, you'll be the driving force ...

PerfectVision

Customer Onboarding Specialist

Little Rock, AR · On-site

$13.50 - $18/hr

Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention. A qualified candidate for this position may not necessarily meet every ...

JobNimbus

Customer Onboarding Specialist

Bountiful, UT · On-site

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement ...

JobNimbus

Customer Onboarding Specialist

Bountiful, UT · On-site

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement ...

Tipalti

Customer Onboarding Manager

Plano, TX · Hybrid

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution.

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How much do customer onboarding jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for customer onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Onboarding position, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the main responsibilities of someone working in Customer Onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What is a Customer Onboarding job?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

More about Customer Onboarding jobs
What cities are hiring for Customer Onboarding jobs? Cities with the most Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Customer Onboarding jobs? States with the most job openings for Customer Onboarding jobs include:
What job categories do people searching Customer Onboarding jobs look for? The top searched job categories for Customer Onboarding jobs are:
Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.
Customer Onboarding Manager

Customer Onboarding Manager

SmartVault Corporation

Houston, TX

Other

Posted 11 days ago

Job description

Customer Onboarding Manager

Are you passionate about technology and love helping people succeed? Join SmartVault as a Customer Onboarding Manager and play a pivotal role in shaping the customer experience from day one.

Reporting to the Manager of Customer Onboarding, you'll be the driving force behind helping both new and existing customers implement and get the most out of SmartVault Software. From educating customers and troubleshooting technical challenges to guiding seamless product adoption, you'll be at the heart of what we do best- delivering an amazing customer experience.

We're looking for a high-energy, tech-savvy communicator who genuinely loves helping customers win. You thrive on learning new technologies quickly and have a knack for explaining complex concepts in a way that clicks, whether you're talking to a tech guru or a first-time user. You're a true team player who contributes ideas and drives meaningful improvements to the onboarding experience.

If you're ready to own the onboarding experience and make a real impact, we'd love to hear from you.

Key Responsibilities

In this role, you will need to:

  • Become a SmartVault Product Expert
  • Provide detailed account walkthroughs and assist many new customers with implementation
  • Clearly communicate account setup requirements and expectations with customers and key stakeholders
  • Educate customers on SmartVault capabilities, and best practices to simplify adoption and align expectations
  • Record customer implementation needs, requests, and questions in Salesforce and communicate to key SmartVault leadership
  • Ensure customers receive superior service
  • Collaborate with the sales, customer success, operations, support and engineering teams
  • Leverage feedback for continuous improvement to the onboarding process
  • Develop a deep understanding of customers' business and operational objectives
  • Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of SmartVault
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
  • Run and manage customer data migrations

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