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Customer Onboarding Jobs (NOW HIRING)

AI Acquisition

Customer Onboarding Specialist

You measure your work in monthly reviews instead of weekly customer signal * You think onboarding is welcome emails and a kickoff call * You are looking for a passive remote role with light ...

MasterCard

Analyst, Customer Onboarding

O Fallon, MO

Title and Summary Analyst, Customer Onboarding Who is Mastercard? Mastercard is a global technology company in the payments industry, operating as the world's fastest payment processing network. Our ...

Halter

Customer Onboarding Specialist

Boulder, CO · On-site

$60K - $80K/yr

About the role As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You'll own deployments end-to-end, training animals and operators, solving problems ...

NCC/ProMax

Customer Onboarding Specialist

Bettendorf, IA · On-site

The Customer Onboarding Specialist is responsible for coordinating all post-sale onboarding activities for each new customer account acquired by NCC sales teams. This includes coordinating and ...

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MasterCard

Analyst, Customer Onboarding

Purchase, NY

Title and Summary Analyst, Customer Onboarding Who is Mastercard? Mastercard is a global technology company in the payments industry, operating as the world's fastest payment processing network. Our ...

8am, Inc.

Customer Onboarding Manager

Customer Onboarding Manager Remote - Colombia It's a new day with a new opportunity! About the Role The Customer Onboarding Specialist, Software provides amazing service that makes our customers love ...

Sinch

Customer Onboarding Manager

Customer Onboarding Manager Sinch is pioneering the way the world communicates. More than 200,000 businesses -- including Google, Uber, Paypal, Visa, Tinder, and many others -- rely on Sinch ...

Sinch

Customer Onboarding Manager

Customer Onboarding Manager Sinch is pioneering the way the world communicates. More than 200,000 businesses -- including Google, Uber, Paypal, Visa, Tinder, and many others -- rely on Sinch ...

Sinch

Customer Onboarding Manager

Customer Onboarding Manager Sinch is pioneering the way the world communicates. More than 200,000 businesses -- including Google, Uber, Paypal, Visa, Tinder, and many others -- rely on Sinch ...

Sinch

Customer Onboarding Manager

Customer Onboarding Manager Sinch is pioneering the way the world communicates. More than 200,000 businesses -- including Google, Uber, Paypal, Visa, Tinder, and many others -- rely on Sinch ...

SmartVault

Customer Onboarding Manager

Houston, TX · On-site +1

Join SmartVault as a Customer Onboarding Manager and play a pivotal role in shaping the customer experience from day one. Reporting to the Manager of Customer Onboarding, you'll be the driving force ...

Sinch

Customer Onboarding Manager

As a Customer Onboarding Manager, you will deliver an exceptional onboarding experience which will include educating new customers, helping to solve technical problems, and ensuring the smooth ...

EVE Inc

Customer Onboarding Manager

$90K - $110K/yr

Customer Onboarding Manager Remote - US Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more ...

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Customer Onboarding information

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$12

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How much do customer onboarding jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Onboarding position, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the main responsibilities of someone working in Customer Onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What is a Customer Onboarding job?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

More about Customer Onboarding jobs
What cities are hiring for Customer Onboarding jobs? Cities with the most Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Customer Onboarding jobs? States with the most job openings for Customer Onboarding jobs include:
What job categories do people searching Customer Onboarding jobs look for? The top searched job categories for Customer Onboarding jobs are:
Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.
Customer Onboarding Specialist - Temporary

Customer Onboarding Specialist - Temporary

BALDOR SPECIALTY FOODS, Inc.

Bronx, NY • On-site

$18/hr

Temporary

This job post has expired today. Applications are no longer accepted.

Job description

Description
Position Summary
The Customer Onboarding Specialist is responsible for creating a positive and seamless onboarding experience for prospective and newly established customers. This role serves as a key point of contact throughout the account setup process, guiding customers through applications, onboarding requirements, website navigation, and initial account support.
The Customer Onboarding Specialist partners closely with Sales, Accounting, and Customer Support to ensure accurate account setup, timely communication, and efficient onboarding execution. The focus of this role is building strong customer relationships, maintaining onboarding accuracy, and supporting revenue growth through an organized and customer-focused onboarding experience.
Key Responsibilities
Customer Onboarding & Account Setup
• Assist new customers with the application process, including online and hard-copy applications
• Obtain required information and coordinate with accounting to complete applications when additional documentation is needed
• Explain the account setup process and educate customers on how to use the company website and ordering tools
• Guide customers through online ordering and payment process
• Update pricing levels, contact information, and account details as needed to support onboarding and account maintenance processes
Communication & Coordination
• Monitor and respond to customer inquiries through Zendesk to ensure account information remains current
• Work with a sense of urgency to provide a high level of customer satisfaction throughout the onboarding process
• Solve customer inquiries related to onboarding, account setup, and account maintenance
• Inform Sales Representatives of newly activated, canceled, rejected, and credit-approved accounts, including customers who have been extended payment terms, to ensure timely follow-up and customer outreach
• Distribute and follow up on onboarding paperwork submitted to Sales and Accounting departments
• Assist Accounting with Stripe payments and invoice resolution support
• Monitor bank responses regarding customer credit terms and communicate updates to Sales Representatives in a timely manner
Systems Management & Reporting
• Maintain an active onboarding tracker in Excel and accurate records of customer onboarding activity
• Keep active logs of rejected or canceled accounts for weekly review and follow-up
• Update and maintain accurate customer account information in Microsoft Dynamics and other company systems
• Maintain strong attention to detail and data accuracy across all systems and reporting
Cross-Functional Collaboration
• Partner closely with Sales, Accounting, Customer Support, and other departments to support onboarding success
• Monitor onboarding turnaround times and identify opportunities to improve efficiency and customer experience
Requirements
• 1+ year of experience in customer service, onboarding, or a business-to-business support environment
• Strong verbal and written communication skills, along with excellent listening and interpersonal abilities
• Strong customer focus, organizational skills, and attention to detail
• Ability to multitask and remain organized in a fast-paced environment
• Highly collaborative with the ability to work cross-functionally and within a team environment
• Proactive mindset with the ability to take initiative to improve customer experience and operational efficiency
• Proficiency in Zendesk, RingCentral, Microsoft Dynamics, and Microsoft Excel preferred
• Passion for food and knowledge of the restaurant industry is a plus
• Availability to work weekends or extended hours as needed
Education
• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.

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