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Manager Customer Onboarding Jobs (NOW HIRING)

Marriott

FLEX Manager, Customer Onboarding

Bethesda, MD · Hybrid

$143K/yr

Marriott International is seeking a FLEX Manager, Customer Onboarding, to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance ...

eSkill

Customer Onboarding Specialist

San Antonio, TX · On-site

Manage project plans, timelines, responsibilities, risks, and follow-up. * Coordinate issue ... Improve onboarding processes and customer-facing resources. Requirements * 2+ years of experience ...

eSkill

Customer Onboarding Specialist

San Antonio, TX · On-site

Manage project plans, timelines, responsibilities, risks, and follow-up. * Coordinate issue ... Improve onboarding processes and customer-facing resources. Requirements * 2+ years of experience ...

8am

Customer Onboarding Manager

The Customer Onboarding Manager, Software provides amazing service that makes our customers love us. The best candidates are great customer relationship builders. The role is to ensure a successful ...

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Organized with excellent time management skills * Ability to remain flexible and work ...

Smartly

Customer Onboarding Manager

New York, NY

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly ...

Smartly

Customer Onboarding Manager

New York, NY · On-site

$75K - $100K/yr

As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly ...

MasterCard

Analyst, Customer Onboarding

O Fallon, MO · On-site

We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs. The North America (NAM) Franchise Onboarding & Partnership team is ...

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Manager Customer Onboarding information

See salary details

$32.5K

$83.1K

$140K

How much do manager customer onboarding jobs pay per year?

As of Jul 21, 2026, the average yearly pay for manager customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

What are some common challenges faced by a Manager Customer Onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Manager of Customer Onboarding, and why are they important?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What does a Manager Customer Onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.
More about Manager Customer Onboarding jobs
What cities are hiring for Manager Customer Onboarding jobs? Cities with the most Manager Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Manager Customer Onboarding jobs? States with the most job openings for Manager Customer Onboarding jobs include:
What job categories do people searching Manager Customer Onboarding jobs look for? The top searched job categories for Manager Customer Onboarding jobs are:
Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
FLEX Manager, Customer Onboarding

FLEX Manager, Customer Onboarding

Marriott

Bethesda, MD • Hybrid

$143K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

This is a temporary position. 

Marriott International is seeking a FLEX Manager, Customer Onboarding, to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables.  

The FLEX Manager oversees the technical onboarding of new customers onto Procurement Services technology platforms, gathering critical data about the users, items, suppliers and programs in scope, building supplier/customer relationships in reporting and systems, and ensuring accurate system setup across different platforms. The role focuses on facilitating, validating, and optimizing the technical onboarding processes to support a seamless customer transition on to Procurement Services technology. The FLEX Manager also provides troubleshooting support to resolve any ongoing issues.

Required Experiences

  • 3+ years of experience working in a Procurement function, or in a function providing technical support to customers
  • Experience using or supporting Procure-to-Pay platforms

Key Responsibilities

  • Lead end-to-end onboarding of new customers into the Procurement Services program including technology and reporting
  • Conduct onboarding meetings and product demos to socialize the Procurement Services program to potential suppliers and customers
  • Capture customer feedback and analyze insights and feedback to help enhance future iterations of the program
  • Build and maintain strong supplier and customer relationships by driving a smooth, seamless transition into the program
  • Troubleshoot and resolve ongoing issues, while continuously optimizing implementation processes to improve efficiency and overall customer experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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