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Manager Customer Onboarding Jobs (NOW HIRING)

Jobgether

We are currently looking for a Senior Manager, Customer Onboarding in Netherlands. This role leads the end-to-end onboarding experience for mid-market and enterprise customers within a fast-scaling ...

Marriott

FLEX Manager, Customer Onboarding

Bethesda, MD · Hybrid

$143K/yr

Marriott International is seeking a FLEX Manager, Customer Onboarding, to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance ...

SmartVault

Customer Onboarding Manager

Houston, TX · On-site +1

Reporting to the Manager of Customer Onboarding, you'll be the driving force behind helping both new and existing customers implement and get the most out of SmartVault Software. From educating ...

RiverBank

Customer Onboarding Specialist

Spokane, WA · On-site

$39K - $59K/yr

The Customer Onboarding Specialist provides support to both internal staff and external customers ... Effective time management skills with the ability to prioritize and complete tasks efficiently.

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Organized with excellent time management skills * Ability to remain flexible and work ...

Justworks

Customer Onboarding Manager

Manhattan, NY · On-site

Who You Are As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations. You bring a consultative, service-first approach to your work ...

RiverBank

Customer Onboarding Specialist

Spokane, WA · On-site

The Customer Onboarding Specialist provides support to both internal staff and external customers ... Effective time management skills with the ability to prioritize and complete tasks efficiently.

RiverBank

Customer Onboarding Specialist

Spokane, WA · On-site

$39K - $59K/yr

The Customer Onboarding Specialist provides support to both internal staff and external customers ... Effective time management skills with the ability to prioritize and complete tasks efficiently.

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Manager Customer Onboarding information

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$32.5K

$83.1K

$140K

How much do manager customer onboarding jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

What are some common challenges faced by a Manager Customer Onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Manager of Customer Onboarding, and why are they important?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What does a Manager Customer Onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.
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Manager Customer Onboarding jobs near you

Senior Manager, Customer Onboarding

Jobgether

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer Onboarding in Netherlands.

This role leads the end-to-end onboarding experience for mid-market and enterprise customers within a fast-scaling SaaS environment. You will be responsible for building and guiding a high-performing onboarding team that ensures customers achieve rapid time-to-value and long-term success. Acting as a key bridge between Sales, Product, Customer Success, and Support, you will help shape a seamless customer journey from post-sale through full adoption. The position combines strategic leadership with hands-on operational ownership, requiring a strong focus on process design, scalability, and customer satisfaction. You will also use data and customer insights to continuously refine onboarding performance and identify opportunities for expansion. This is a highly visible role where your work directly impacts customer experience, retention, and business growth.

Accountabilities

In this role, you will lead the onboarding organization and ensure customers experience a smooth, efficient, and value-driven implementation process. You will:

  • Lead, mentor, and develop a team of Customer Onboarding Managers, ensuring strong performance, accountability, and customer satisfaction outcomes
  • Design and continuously improve scalable onboarding frameworks tailored to different customer segments, including mid-market and enterprise clients
  • Oversee the full onboarding lifecycle, ensuring clear communication, structured project execution, and successful product adoption
  • Partner closely with Sales, Product, Customer Success, and Support teams to deliver a unified and seamless customer experience
  • Monitor onboarding KPIs, customer feedback, and operational metrics to identify improvement opportunities and drive process optimization
  • Conduct training and enablement sessions for onboarding teams to ensure consistency, product expertise, and best practices adoption
  • Work directly with customers to understand business needs and tailor onboarding approaches accordingly
  • Identify upsell and expansion opportunities during onboarding and collaborate with Sales to support revenue growth
Requirements

The ideal candidate brings strong leadership experience in SaaS customer onboarding or customer success, along with a data-driven and customer-centric mindset. You will need:

  • 5+ years of experience in customer success, account management, onboarding, or related SaaS roles
  • 3-5 years of people management experience, with a proven ability to lead and develop high-performing teams
  • Experience designing and improving onboarding or implementation processes in a SaaS environment
  • Strong communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
  • Data-driven mindset with the ability to analyze KPIs and translate insights into actionable improvements
  • Ability to operate effectively in a fast-paced, dynamic, and evolving environment
  • Strong organizational and project management skills, with attention to detail and execution excellence
  • Bachelor's degree in business, communication, or a related field (or equivalent experience)
Benefits
  • Competitive base salary aligned with experience and market benchmarks
  • Remote work flexibility with hybrid connection opportunities and periodic team gatherings
  • Comprehensive health coverage including medical, dental, vision, and prescription plans
  • Paid time off, parental leave, and medical leave for personal and family needs
  • 401(k) retirement plan with employer matching contributions
  • Flexible spending accounts (FSA) and health savings accounts (HSA) options
  • Wellness support, including mental health resources and fitness stipends
  • Home office setup support after one year of employment
  • Professional development and continuing education support
  • Inclusive, collaborative, and mission-driven team culture
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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