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Manager Customer Onboarding Jobs (NOW HIRING)

Twin Med Llc

Customer Onboarding

Indianapolis, IN · On-site

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

Twin Med Llc

Customer Onboarding

Santa Fe Springs, CA · On-site

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

Twin Med Llc

Customer Onboarding

Belleville, MI · On-site

Position Overview The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing ...

Red Points

Customer Onboarding Manager

Glendora, NJ · Hybrid

Own and manage customer relationships from the point of sale through successful Red Points platform onboarding implementation. * Welcome and orient new customers to the Red Points services, providing ...

AxisCare

Customer Onboarding Manager

Waco, TX · On-site

- Customer Onboarding Manager Reports To: Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set ...

Pyramid Consulting

Customer onboarding

$16 - $17/hr

Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments. * Good understanding of user lifecycle management, including ...

Pyramid Corporation

Customer onboarding

$16 - $17/hr

Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments. * Good understanding of user lifecycle management, including ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

- Customer Onboarding Manager Reports To: Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary Work with new clients to configure and set ...

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How much do manager customer onboarding jobs pay per year?

As of Aug 31, 2026, the average yearly pay for manager customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a manager customer onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.

What are the key skills and qualifications needed to thrive as a manager customer onboarding?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What are some common challenges faced by a manager customer onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

How much do Manager Customer Onboarding make in the US?

The average salary for a Manager Customer Onboarding in the US is approximately $70,000 to $100,000 per year, depending on experience, industry, and location. Managers in this role typically oversee onboarding processes, coordinate with cross-functional teams, and may require skills in customer relationship management and onboarding tools.
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Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Onboarding

Indianapolis, IN • On-site

Twin Med Llc
Medical Equipment and Supplies Manufacturing • 11 - 50 employees
Learn more about Twin Med Llcexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Customer Onboarding Specialist

Education: High school diploma or equivalent required, Bachelor’s degree preferred
 Work Arrangement: Full-Time Remote or Hybrid if within local markets (Detroit, Indianapolis, Sante Fe Springs CA)
Preferred Location: N/A

About TwinMed
 TwinMed is a leading medical supply distributor serving long-term care, post-acute, and healthcare providers nationwide. We are built on strong relationships, accountability, and a commitment to helping our customers operate more efficiently while delivering quality care.

Position Overview
 The Customer Onboarding Specialist is responsible for managing and coordinating the customer onboarding process from initial intake through successful transition into ongoing business with TwinMed. This role serves as a key connection point between Sales, customers, Customer Service, and internal operational teams, ensuring that new customers have a seamless, organized, and engaging onboarding experience.

This position will take a proactive approach to customer and sales representative engagement, moving beyond the traditional processing of onboarding paperwork to actively managing the onboarding journey, identifying potential issues or delays, and ensuring all necessary information, approvals, and resources are in place before a customer begins ordering.

A key component of this role will be ownership of the onboarding workflow within Smartsheet, including managing intake, tracking approvals, maintaining timelines, communicating status updates, and ensuring accountability across stakeholders.

The Customer Onboarding Specialist will also support inventory planning by running and reviewing customer usage reports to help ensure appropriate inventory availability and a smooth transition into business.

Key Responsibilities

  • Own the customer onboarding process from initial submission through completion and handoff to the appropriate ongoing support teams.
  • Process and maintain all required customer onboarding paperwork, documentation, and account setup information with coordination via the Sales Team
  • Manage customer intake and approval workflows through Smartsheet.
  • Monitor onboarding milestones, deadlines, outstanding items, and approvals to ensure projects remain on schedule.
  • Identify potential roadblocks or missing information and proactively communicate with the appropriate parties to resolve them.
  • Maintain accurate and complete onboarding records and documentation.
  • Ensure onboarding activities are completed in accordance with TwinMed policies, procedures, and established timelines.
  • Coordinate with internal departments to ensure all necessary requirements are completed prior to the customer becoming active.
  • Own and coordinate a comprehensive TwinMed Customer Onboarding Welcome Package

Qualifications & Attributes

  • 2+ years of experience in customer service, sales support, account management, onboarding, operations, or a related field.
  • Strong organizational and time-management skills with the ability to manage multiple onboarding projects simultaneously.
  • Strong attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Ability to communicate professionally and effectively with customers, Sales Representatives, and internal stakeholders.
  • Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
  • Ability to learn and effectively utilize Smartsheet and other business systems.
  • Ability to independently prioritize tasks and follow through on commitments.

Benefits

  • Competitive compensation (salaried, exempt position)
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and paid holidays

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