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Remote Digital Customer Experience Jobs (NOW HIRING)

Bitwarden

Digital Customer Success Manager

This is an all-remote team. We do not offer visa sponsorship at this time. RESPONSIBILITIES ... Experience with Customer Success platforms, CRM tools, lifecycle marketing tools, or product ...

Stream Companies

Digital Customer Advocate

$6.5K/mo

We understand you could work anywhere.  We want to make this experience about you.  About your ... The Digital Customer Advocate will help to grow the Stream Companies book of business for Tier 3 ...

Globe Telecom, Inc.

Digital Growth Expert

Globe, AZ · Remote

The Digital Growth Expert is responsible for driving digital acquisition, adoption, and engagement ... Collaborate with Product and Customer Experience (CX) teams to create seamless transitions from ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

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Remote Digital Customer Experience information

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How much do remote digital customer experience jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote digital customer experience in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Digital Customer Experience professional, and why are they important?

To thrive as a Remote Digital Customer Experience professional, you need strong communication skills, problem-solving abilities, and familiarity with digital platforms, often supported by a background in customer service or a related field. Proficiency with customer relationship management (CRM) systems, helpdesk software, and online chat tools is typically required. Empathy, patience, and adaptability are vital soft skills that enable effective remote interactions and customer satisfaction. These competencies are important because they ensure seamless, positive digital experiences that build customer loyalty and drive business success.

What is the difference between Remote Digital Customer Experience vs Remote Customer Support Specialist?

AspectRemote Digital Customer ExperienceRemote Customer Support Specialist
Primary FocusEnhancing digital customer interactions and experience across online platformsProviding direct support and troubleshooting for customer issues via various channels
Required SkillsUX/UI understanding, digital communication, data analysisProduct knowledge, problem-solving, communication skills
Work EnvironmentOnline tools, CRM systems, digital platformsCall centers, chat support, email communication
Common CertificationsCustomer experience certifications, digital marketing coursesCustomer service certifications, product training

Remote Digital Customer Experience roles focus on improving the overall digital journey for customers, while Remote Customer Support Specialists handle direct customer inquiries and issues. Both roles require strong communication skills, but differ in their primary objectives and skill sets.

What are some common challenges faced in a Remote Digital Customer Experience role, and how can I prepare for them?

Working in a Remote Digital Customer Experience role often involves managing customer inquiries across various digital platforms, which can sometimes lead to communication challenges and high volumes of requests. Adapting to different digital tools, maintaining consistent and empathetic communication, and effectively collaborating with remote team members are key aspects. To prepare, it's helpful to familiarize yourself with common customer service software, practice clear written communication, and develop strong time management skills to handle multiple tasks efficiently. Being proactive in seeking feedback and staying updated on best practices will also support your success in this remote setting.

What is a Remote Digital Customer Experience role?

A Remote Digital Customer Experience role focuses on ensuring customers have positive, seamless interactions with a company’s digital platforms, such as websites, apps, or online services, all while working from a remote location. Professionals in this job analyze customer feedback, resolve issues, and collaborate with teams to improve digital touchpoints. They often use tools like chat, email, and social media to support customers and drive satisfaction. The goal is to enhance the overall user journey and ensure customers' needs are met efficiently in a virtual environment.
More about Remote Digital Customer Experience jobs
What cities are hiring for Remote Digital Customer Experience jobs? Cities with the most Remote Digital Customer Experience job openings:
What are the most commonly searched types of Digital Customer Experience jobs? The most popular types of Digital Customer Experience jobs are:
What states have the most Remote Digital Customer Experience jobs? States with the most job openings for Remote Digital Customer Experience jobs include:
What job categories do people searching Remote Digital Customer Experience jobs look for? The top searched job categories for Remote Digital Customer Experience jobs are:
Remote Digital Customer Experience jobs near you
Infographic showing various Remote Digital Customer Experience job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,272 per year, or $47.2 per hour.

Director of Digital Customer Experience & AI

Banyan Software

New York, NY • On-site, Remote

Full-time

Posted 26 days ago

Job description

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

Director of Digital Customer Experience & AILocation: Remote / Hybrid
Reports to: VP, Customers Success
Department: Customer Success

Role Overview
Loan Vision is entering a new era in how customers engage with our platform, our data, and
our support organization. With LV Luna in market and LV Luna 2.0 on the horizon, AI will
become a central part of the end-to-end customer experience; from answering questions to
guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central–
based platform.

We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and
continuous improvement of AI-powered customer interactions across the Loan Vision
ecosystem. This role will own LV Luna not just as a platform, but as a customer-facing
experience layer that shapes how clients learn, operate, and succeed with our solution.
This is a techno-functional leadership role sitting within Customer Success, responsible for
translating AI capabilities into practical, secure, and intuitive customer experiences. The ideal
candidate blends customer empathy, process design, and technical fluency to deliver
meaningful outcomes, not just technology.

What You'll Own
• The end-to-end AI-driven customer experience, with LV Luna as a core interaction layer
• Adoption, quality, and effectiveness of AI-assisted workflows across customers and internal teams
• A scalable operating model for designing, testing, and improving AI-driven experiences ("AgentOps")
• The evolution of LV Luna from support assistance to workflow execution and operational enablement

Key Responsibilities

Customer Experience Strategy & Evolution
• Define and own the vision for AI-powered customer interaction across the Loan Vision lifecycle
• Reframe LV Luna as a digital experience layer that enhances onboarding, support, and day-to-day operations

• Identify high-impact use cases where AI can reduce friction, improve speed, and increase customer confidence
• Partner closely with Customer Success and Support leadership to align AI capabilities with real customer needs

Experience Design & Agent Behavior
• Define how AI agents behave, respond, escalate, and guide customers through tasks
• Ensure consistency in tone, clarity, and usability across all AI-driven interactions
• Translate complex backend processes into simple, guided customer experiences
• Balance automation with human touchpoints to maintain trust and satisfaction

AI Platform & Architecture (Techno-Functional Ownership)
• Own the architecture and orchestration of LV Luna and related AI capabilities
• Design and govern agent workflows including: Tool calling and workflow execution, structured outputs and guided experiences, and multi-step task orchestration
• Lead integration strategy across Business Central, Salesforce, and knowledge sources
• Make practical tradeoffs between RAG, tool calling, and other AI patterns based on customer outcomes

Microsoft AI Ecosystem Leadership
• Serve as the internal leader for Copilot Studio and the Microsoft AI stack
• Guide implementations across: Copilot Studio (topics, knowledge sources, connectors), Azure AI Search (vector + hybrid), Azure Functions, Logic Apps, and Container Apps
• Ensure secure, scalable identity and access patterns via Entra ID

AI Experience Operations (AgentOps)
• Establish a repeatable model for evaluating and improving AI-driven experiences
• Define metrics for: Customer adoption, experience quality, and task completion success
• Implement feedback loops and continuous improvement processes
• Ensure proper governance, security, and compliance across all AI interactions

Knowledge & Content Experience
• Own the experience layer of knowledge powering LV Luna
• Ensure content is: Customer-friendly, contextually relevant, structured for retrieval and action
• Partner with internal teams to close knowledge gaps and improve usability
• Define processes for maintaining high-quality, AI-ready content

Cross-Functional Leadership
• Act as a bridge between Customer Success, Product, Engineering, and Architecture
• Bring a customer-first lens to technical decisions and platform evolution
• Translate technical possibilities into clear, customer-facing value
• Serve as a strategic advisor to leadership on AI-driven customer experience

What Success Looks Like
• LV Luna is a trusted, widely adopted customer experience layer
• Customers rely on AI to complete tasks, not just get answers
• Time-to-resolution and operational effort are measurably reduced
• AI experiences are intuitive, consistent, and aligned with customer workflows
• Loan Vision is recognized for delivering best-in-class AI-enabled customer experience

Required Experience & Skills
• 8–12+ years in enterprise software, customer experience, or platform leadership roles
• Strong experience in the Microsoft ecosystem (Dynamics 365, Azure, Copilot, etc.)
• Deep understanding of AI agent behavior and workflows, customer experience design, and integration and system orchestration
• Ability to translate technical concepts into intuitive user experiences
• Strong communication and executive presence


Preferred Background
• Experience designing AI-powered customer or support experiences
• Familiarity with Model Context Protocol (MCP) and secure system integrations
• Experience in financial services, ERP, or regulated environments

• Technical fluency in modern development ecosystems (.NET, APIs, integration patterns)


Why This Role Matters
This role defines how customers experience Loan Vision in the AI era. LV Luna is not just a feature, it is the front door to the platform, and this leader will shape how customers learn, operate, and succeed.


The Director of Intelligent Customer Experience will ensure that AI is not just innovative, but intuitive; delivering real outcomes for customers and setting Loan Vision apart in the market.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Recruitment Notice
Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.

Protect yourself by following these steps:

  • Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
  • Remember, employers will never request payment or banking information during the hiring process.
  • If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.