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Remote Digital Customer Experience Jobs in Oregon

Jamf

Digital Success Strategy Manager

OR · On-site +1

The Digital Success Strategy Manager owns Jamf's digital customer success strategy: the one-to-many ... customer engagement, with a clear point of view on where AI scales the motion and experience ...

Climate First Bank

Director of Customer Experience

OR · On-site +1

Director of Customer Experience We're seeking an SVP, Director of Customer Experience to lead the ... Build remote call center structures, staffing models, operating hours, & escalation frameworks.

Global Career Website

Experience Strategy Lead

OR · On-site +1

Develop a point of view on modern digital customer experiences across commerce, CRM, and self ... Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work ...

Nextiva

Principal Product Manager (Omnichannel CX)

OR · On-site +1

Location: While this role is open to remote candidates across the United States, team members ... We're looking for a Senior Product Manager to lead our mid-market customer experience product ...

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

... digital lead-to-close experience for agents, brokers, and their clients. As the industry continues ... Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone ...

DevelopmentNow

Digital Project Manager

Portland, OR · Remote

Digital Project Manager (Full-Time) About DevelopmentNow DevelopmentNow is an award-winning ... Experience with mobile app development projects a plus. * Familiarity with remote workflows.

Under Armour

Lead, Digital Product Management

OR · On-site +1

$125K - $165K/yr

... customers to move forward with purchase intent ... Define the success metrics for the Decide experience, using qualitative and quantitative data and ...

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All JobsDigital Customer Experience JobsRemote Digital Customer Experience JobsRemote Digital Customer Experience Jobs in Oregon

Remote Digital Customer Experience information

What is a remote digital customer experience role?

A Remote Digital Customer Experience role focuses on ensuring customers have positive, seamless interactions with a company’s digital platforms, such as websites, apps, or online services, all while working from a remote location. Professionals in this job analyze customer feedback, resolve issues, and collaborate with teams to improve digital touchpoints. They often use tools like chat, email, and social media to support customers and drive satisfaction. The goal is to enhance the overall user journey and ensure customers' needs are met efficiently in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote digital customer experience professional?

To thrive as a Remote Digital Customer Experience professional, you need strong communication skills, problem-solving abilities, and familiarity with digital platforms, often supported by a background in customer service or a related field. Proficiency with customer relationship management (CRM) systems, helpdesk software, and online chat tools is typically required. Empathy, patience, and adaptability are vital soft skills that enable effective remote interactions and customer satisfaction. These competencies are important because they ensure seamless, positive digital experiences that build customer loyalty and drive business success.

What are some common challenges faced in a remote digital customer experience role, and how can I prepare for them?

Working in a Remote Digital Customer Experience role often involves managing customer inquiries across various digital platforms, which can sometimes lead to communication challenges and high volumes of requests. Adapting to different digital tools, maintaining consistent and empathetic communication, and effectively collaborating with remote team members are key aspects. To prepare, it's helpful to familiarize yourself with common customer service software, practice clear written communication, and develop strong time management skills to handle multiple tasks efficiently. Being proactive in seeking feedback and staying updated on best practices will also support your success in this remote setting.

What is the difference between Remote Digital Customer Experience vs Remote Customer Support Specialist?

AspectRemote Digital Customer ExperienceRemote Customer Support Specialist
Primary FocusEnhancing digital customer interactions and experience across online platformsProviding direct support and troubleshooting for customer issues via various channels
Required SkillsUX/UI understanding, digital communication, data analysisProduct knowledge, problem-solving, communication skills
Work EnvironmentOnline tools, CRM systems, digital platformsCall centers, chat support, email communication
Common CertificationsCustomer experience certifications, digital marketing coursesCustomer service certifications, product training

Remote Digital Customer Experience roles focus on improving the overall digital journey for customers, while Remote Customer Support Specialists handle direct customer inquiries and issues. Both roles require strong communication skills, but differ in their primary objectives and skill sets.

What are popular job titles related to Remote Digital Customer Experience jobs in Oregon?

For Remote Digital Customer Experience jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Digital Customer Experience jobs in Oregon look for?

The top searched job categories for Remote Digital Customer Experience jobs in Oregon are:

What cities in Oregon are hiring for Remote Digital Customer Experience jobs?

Cities in Oregon with the most Remote Digital Customer Experience job openings:

Remote Digital Customer Experience jobs near you
Infographic showing various Remote Digital Customer Experience job openings in Oregon as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution.

Digital Account Manager (Remote)

Portland, OR • On-site, Remote

Alpha Media USA LLC
1 - 5K employees
Learn more about Alpha Media USA LLCexternal

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Discover Your Talent!
Come work for us! We have an immediate opening for a remote Digital Account Manager, responsible for being the main point of contact for an assigned group of digital clients. Working directly with sales and throughout all departments, your main focus is to provide a superior client experience for a long and successful partnership. As an Account Manager, you'll be tasked with leading marketing campaigns from the idea stage through execution and implementation. The ideal candidate has prior experience talking, strategizing, and reviewing digital marketing campaigns on a high level. Connrex Digital is looking for a strong customer service skill set, an outgoing personality, a proactive approach, and a strong desire to help each client strive for success.
Connrex Digital is a sister company to Connoisseur Media, a dynamic and leading player in the radio, digital, and media industry, committed to delivering exceptional content and experiences to our clients and listeners.
Key Responsibilities and Qualifications:
  • Strong presentation, organizational, detail-oriented, and interpersonal skills required with vast experience preparing and structuring calls and monthly meetings to help maximize time and wow clients!
  • In-depth understanding of client campaigns and a solid understanding of how each digital offering and product can benefit the client.
  • Have a multi-tasking mindset for client discovery calls, campaign change requests, checking client budgets, reviewing performance, and answering billing questions - all of which can be part of the daily workload.
  • Have a pulse on your current clients' plans and offer recommendations, latest offerings, budget increase, and packages to increase growth and/or ROI. Celebrate wins and brainstorm with clients on room for growth.
  • Continuously build and maintain strong client relationships on trust, knowledge, and proactive responses.
  • Research and provide feedback as needed; answer industry questions or work with the appropriate person to get the client the best answer possible.
  • Be proactive and keep a pulse on the latest trends, offerings, and products in the digital marketing industry.

Desired Skills:
  • 5+ years in a direct client-facing/customer-service role.
  • 2-3 years of digital marketing experience.
  • High-level knowledge of SEM, SEO, social media, and web design is required.
  • Experience working closely with a sales team is desired.
  • High-level knowledge of programmatic or performance marketing.
  • Digital or marketing experience with strong digital and social media skills

Work Location: Remote (Pacific Time Zone)
Salary: $65,000
Benefits:
Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits.
  • Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
  • Paid Time Off: 17 PTO days and 10 company holidays.
  • 401(k) Retirement Plan: Employer matching to support your future financial goals.
  • Employee Assistance Program: Free support services for you and your household.

Discover Your Passion at Connoisseur!
We are Connoisseur Media, a broadcast and digital media company serving audiences, advertisers, and local communities. Recognized as one of the top 10 radio broadcasters in the U.S., we operate 175 radio stations in 38 markets and run a growing digital marketing business. From music and news to community events, we create media that matters. Through Connrex Digital, we help brands thrive with smart strategies, engaging stories, and expert PR. At our core, people are our passion and the heart of the Company, and we're proud to be community-minded, with employees who love getting involved and making a difference.
Connoisseur Media is an Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
If you need an accommodation to complete the application process, please contact us at 1-877-459-5750 or recruitment@connmedia.com and include your full name, contact information, and the accommodation needed to assist you with the application process.
Pay Range: $65,000 per year

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