Customer Experience & Journey Optimization * Own the end-to-end digital customer experience ... Experience managing enterprise websites, digital platforms, or customer-facing digital ecosystems.
Customer Experience & Journey Optimization * Own the end-to-end digital customer experience ... Experience managing enterprise websites, digital platforms, or customer-facing digital ecosystems.
Digital Customer Experience Operations Specialist
Boston, MA · On-site
$85K - $95K/yr
Digital Customer Experience Operations Analyst Reporting to: VP, Digital Platform Experience ... Work closely with Technology Project Managers to ensure initiatives are clearly defined and ...
Digital Customer Experience Operations Specialist
Boston, MA · On-site
$85K - $95K/yr
Digital Customer Experience Operations Analyst Reporting to: VP, Digital Platform Experience ... Work closely with Technology Project Managers to ensure initiatives are clearly defined and ...
... Manager, Digital Customer Experience Architectural Products Group Atlanta, Georgia, United States Job ID: 527782 CRH Americas Building Products is reinventing what's possible in building solutions.
... Manager, Digital Customer Experience Architectural Products Group Atlanta, Georgia, United States Job ID: 527782 CRH Americas Building Products is reinventing what's possible in building solutions.
Digital Experience Manager
Redmond, WA · On-site
$113K - $187K/yr
Overview The Engines and Experiences customer experience team is looking for a Digital Experience Manager to help grow our Cloud Computing and AI platform business. This position will work closely ...
Digital Experience Manager
Redmond, WA · On-site
$113K - $187K/yr
Overview The Engines and Experiences customer experience team is looking for a Digital Experience Manager to help grow our Cloud Computing and AI platform business. This position will work closely ...
Role Specific Information About the Role As Associate Manager, Digital Customer Experience and Innovation, you will drive the execution of next-generation digital customer experience initiatives that ...
Role Specific Information About the Role As Associate Manager, Digital Customer Experience and Innovation, you will drive the execution of next-generation digital customer experience initiatives that ...
Customer Experience Manager
Springboro, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Design and implement customer journey improvements across digital and physical touchpoints.
Customer Experience Manager
Springboro, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Design and implement customer journey improvements across digital and physical touchpoints.
Customer Experience Manager
Springboro, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Design and implement customer journey improvements across digital and physical touchpoints.
Customer Experience Manager
Springboro, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Design and implement customer journey improvements across digital and physical touchpoints.
Customer Experience Manager
Englishtown, NJ · On-site
$80K - $100K/yr
... Digital Commerce, Operations, Inventory, and IT. * Maintain Salesforce/CRM discipline and current ... Experience managing customer/order work across multiple channels and coordinating with Sales ...
Quick apply
Customer Experience Manager
Englishtown, NJ · On-site
$80K - $100K/yr
... Digital Commerce, Operations, Inventory, and IT. * Maintain Salesforce/CRM discipline and current ... Experience managing customer/order work across multiple channels and coordinating with Sales ...
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions ... SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team ...
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions ... SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team ...
Customer Experience Manager
Rochester, NY · On-site
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing ... Digital Marketing, Creative Services, Regulatory and Legal External Partners: Agency partners ...
Customer Experience Manager
Rochester, NY · On-site
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing ... Digital Marketing, Creative Services, Regulatory and Legal External Partners: Agency partners ...
Customer Experience Manager
Bothell, WA · On-site
$205K/yr
Job TitleCustomer Experience Manager Your role: * Leading end-to-end consumer research and insights ... Experience with digital products, global best practices, and navigating ambiguity in fast-paced ...
Customer Experience Manager
Bothell, WA · On-site
$205K/yr
Job TitleCustomer Experience Manager Your role: * Leading end-to-end consumer research and insights ... Experience with digital products, global best practices, and navigating ambiguity in fast-paced ...
Dir, Digital Experience/Marketing Automation
Manhattan, NY · On-site
$150K - $175K/yr
... and digital customer experience. This role will lead the effective use of Salesforce Marketing ... Use GA4, behavioral analytics, CRM data, and testing to identify opportunities and measure results.
Quick apply
Dir, Digital Experience/Marketing Automation
Manhattan, NY · On-site
$150K - $175K/yr
... and digital customer experience. This role will lead the effective use of Salesforce Marketing ... Use GA4, behavioral analytics, CRM data, and testing to identify opportunities and measure results.
This role is equal parts digital product owner, customer experience strategist, and cross ... Manage ongoing optimization of navigation, merchandising, ordering flows, account management ...
This role is equal parts digital product owner, customer experience strategist, and cross ... Manage ongoing optimization of navigation, merchandising, ordering flows, account management ...
Customer Experience Manager
Arlington, VA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Arlington, VA · On-site
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Digital Experience Manager
Framingham, MA · On-site
$99K - $129K/yr
Posting Notes: 770 Cochituate Rd Framingham MA 01701 Digital Experience Manager What You'll Do The ... customer flows. In this role, there is close collaboration with many cross-functional team ...
Digital Experience Manager
Framingham, MA · On-site
$99K - $129K/yr
Posting Notes: 770 Cochituate Rd Framingham MA 01701 Digital Experience Manager What You'll Do The ... customer flows. In this role, there is close collaboration with many cross-functional team ...
Customer Experience Manager
Austin, TX · On-site
$85 - $110/hr
Available Locations Austin, TX What You'll Do The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals.
Customer Experience Manager
Austin, TX · On-site
$85 - $110/hr
Available Locations Austin, TX What You'll Do The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals.
Customer Experience Manager
Niles, MI · On-site
Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a ...
Customer Experience Manager
Niles, MI · On-site
Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a ...
Customer Experience Manager
Oshkosh, WI · On-site
$85 - $115/hr
As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life ...
New
Customer Experience Manager
Oshkosh, WI · On-site
$85 - $115/hr
As the Customer Experience Manager, you will guide a high-performing customer service team, build strong cross-functional partnerships, and bring innovative customer experience strategies to life ...
New
How you will make an Impact (Job Summary) The Customer Experience Manager is responsible for the endtoend customer journey for CCTV capital equipment purchases and aftermarket support, from initial ...
How you will make an Impact (Job Summary) The Customer Experience Manager is responsible for the endtoend customer journey for CCTV capital equipment purchases and aftermarket support, from initial ...
Customer Experience Manager
Austin, TX · On-site
Customer Experience Manager Department: Customer Success Employment Type: Full Time Location: Austin, TX Description As a Customer Experience Manager at Portnox, you will play a pivotal role in ...
Customer Experience Manager
Austin, TX · On-site
Customer Experience Manager Department: Customer Success Employment Type: Full Time Location: Austin, TX Description As a Customer Experience Manager at Portnox, you will play a pivotal role in ...
Digital Customer Experience Manager information
See salary details
$14.5K - $28.1K
0% of jobs
$28.1K - $41.7K
2% of jobs
$41.7K - $55.3K
9% of jobs
$55.3K - $68.9K
12% of jobs
$70.2K is the 25th percentile. Wages below this are outliers.
$68.9K - $82.5K
19% of jobs
The median wage is $88.5K / yr.
$82.5K - $96K
18% of jobs
$96K - $109.6K
11% of jobs
$113K is the 75th percentile. Wages above this are outliers.
$109.6K - $123.2K
18% of jobs
$123.2K - $136.8K
7% of jobs
$136.8K - $150.4K
2% of jobs
$150.4K - $164K
2% of jobs
$14.5K
$92.9K
$164K
How much do digital customer experience manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for digital customer experience manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.
What is the difference between Digital Customer Experience Manager vs Customer Service Manager?
| Aspect | Digital Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Optimizing digital channels and online customer interactions | Managing in-person and phone customer service teams |
| Skills & Certifications | UX design, digital marketing, analytics | Customer service, leadership, communication |
| Work Environment | Digital platforms, online tools, remote options | Call centers, retail stores, office settings |
| Industry Usage | Retail, tech, e-commerce | Retail, hospitality, telecom |
The Digital Customer Experience Manager focuses on enhancing online customer interactions through digital channels, while the Customer Service Manager oversees in-person and phone-based customer support. Both roles require strong communication skills, but the digital manager emphasizes analytics and UX, whereas the customer service manager emphasizes team leadership and direct customer engagement.
How do you become a digital customer experience manager?
To become a digital customer experience manager, candidates typically need a bachelor's degree in marketing, business, or a related field, along with experience in customer service, digital marketing, or UX design. Developing skills in data analysis, customer journey mapping, and familiarity with tools like CRM and analytics platforms is important. Earning certifications such as Certified Customer Experience Professional (CCXP) can also enhance prospects.
How much does a digital customer experience manager earn?
The salary for a digital customer experience manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Professionals in this role often have skills in user experience design, data analysis, and digital tools, with certifications like CX or UX design enhancing earning potential.
What does a digital customer experience manager do?
A digital customer experience manager oversees and improves the online interactions customers have with a company's brand, ensuring a seamless and engaging digital journey. They analyze customer feedback, utilize tools like analytics platforms, and collaborate with marketing and IT teams to enhance digital channels such as websites, apps, and social media.
More about Digital Customer Experience Manager jobs
What cities are hiring for Digital Customer Experience Manager jobs?
Cities with the most Digital Customer Experience Manager job openings:
What are the most commonly searched types of Digital Customer Experience jobs?
The most popular types of Digital Customer Experience jobs are:
What states have the most Digital Customer Experience Manager jobs?
States with the most job openings for Digital Customer Experience Manager jobs include:
What job categories do people searching Digital Customer Experience Manager jobs look for?
The top searched job categories for Digital Customer Experience Manager jobs are:
Full-time
Re-posted 29 days ago
UPS Supply Chain Solutions rating
6.8
Based on 48 frontline employees who took The Breakroom Quiz
36th of 64 rated delivery companies
Job description
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
UPS Digital is seeking a Digital Experience Marketing Manager to lead the strategy, execution and optimization of customer-facing digital experiences across owned channels. This role will serve as a key driver of digital transformation, creating and evolving customer-centric experiences that strengthen brand affinity, improve performance, increase discoverability through SEO/AEO best practices, and drive engagement, conversion and digital revenue growth. The successful candidate will combine expertise in digital experience, customer journey strategy, UX principles, content experiences, and performance optimization to build seamless and scalable engagement across web and digital channels. Working across Marketing, Product, Digital Experience, Engineering, IT, and Brand teams, this individual will influence how customers discover, engage with, and adopt UPS Digital solutions while ensuring every digital touchpoint delivers a cohesive and intuitive experience.
Impact of the Role
The Digital Experience Marketing Manager plays a critical role in shaping the future of UPS Digital's online presence, leading initiatives that modernize our digital ecosystem, increase customer engagement and conversion, and create scalable frameworks to support business growth while adapting to an increasingly AI- and search-driven landscape. Success in this role will directly influence customer acquisition, onboarding, adoption, and long-term engagement while helping establish UPS Digital as a leader in digital commerce and logistics solutions.
Key Responsibilities
Digital Experience Strategy & Transformation
Customer Experience & Journey Optimization
Digital Platforms & Experience Technology
Digital Growth & Performance
Cross-Functional Leadership
Qualifications
Minimum Qualifications
Preferred Qualifications
This is a hybrid position which requires being in office at our Alpharetta, Georgia, location 3 days a week.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
UPS Digital is seeking a Digital Experience Marketing Manager to lead the strategy, execution and optimization of customer-facing digital experiences across owned channels. This role will serve as a key driver of digital transformation, creating and evolving customer-centric experiences that strengthen brand affinity, improve performance, increase discoverability through SEO/AEO best practices, and drive engagement, conversion and digital revenue growth. The successful candidate will combine expertise in digital experience, customer journey strategy, UX principles, content experiences, and performance optimization to build seamless and scalable engagement across web and digital channels. Working across Marketing, Product, Digital Experience, Engineering, IT, and Brand teams, this individual will influence how customers discover, engage with, and adopt UPS Digital solutions while ensuring every digital touchpoint delivers a cohesive and intuitive experience.
Impact of the Role
The Digital Experience Marketing Manager plays a critical role in shaping the future of UPS Digital's online presence, leading initiatives that modernize our digital ecosystem, increase customer engagement and conversion, and create scalable frameworks to support business growth while adapting to an increasingly AI- and search-driven landscape. Success in this role will directly influence customer acquisition, onboarding, adoption, and long-term engagement while helping establish UPS Digital as a leader in digital commerce and logistics solutions.
Key Responsibilities
Digital Experience Strategy & Transformation
- Lead the strategy, design, and evolution of a unified digital experience across UPS Digital's customer-facing ecosystem.
- Develop digital experience roadmaps aligned to business priorities, customer needs, product launches, and growth objectives.
- Identify opportunities to improve customer journeys, reduce friction points, and create more intuitive pathways across acquisition, onboarding, engagement, and retention.
Customer Experience & Journey Optimization
- Own the end-to-end digital customer experience, ensuring consistency across websites, landing pages, digital touchpoints, and engagement channels.
- Partner with Product, Marketing, and UX stakeholders to optimize customer journeys and conversion pathways to drive awareness, adoption, and conversion.
- Leverage customer insights, analytics, A/B testing and personalization to improve experience performance.
Digital Platforms & Experience Technology
- Provide strategic oversight of the digital experience platforms, including Adobe Experience Manager (AEM), Adobe Journey Optimizer, Adobe Analytics, and related technologies.
- Partner with IT and Engineering teams to ensure digital platforms support future-state business objectives while maintaining scalability and usability.
- Evaluate emerging technologies and AI-driven capabilities that enhance customer experience and operational effectiveness.
Digital Growth & Performance
- Drive traffic, engagement, and conversion growth across owned, earned, and paid channels through integrated digital experience strategies.
- Partner with SEO, content, and marketing teams to maximize discoverability, engagement, and customer acquisition.
- Establish measurement frameworks to track and report customer engagement, website effectiveness, and business impact.
- Translate analytics and customer behavior data into actionable recommendations to improve digital performance.
Cross-Functional Leadership
- Lead strategic partnerships with internal stakeholders, agencies, consultants, and external vendors.
- Collaborate across Product, Engineering, Marketing Operations, Digital Experience, Brand, Sales, and Executive Leadership teams to align priorities and accelerate execution.
- Champion best practices in digital experience, customer-centered design, and continuous improvement.
Qualifications
Minimum Qualifications
- Bachelor's degree in Marketing, Digital Communications, Business, Human-Centered Design, UX, or a related field.
- 5+ years of experience leading digital experience, digital marketing, UX, digital product, or customer engagement initiatives.
- Experience managing enterprise websites, digital platforms, or customer-facing digital ecosystems.
- Experience working cross-functionally with Marketing, Product, Technology, Design, and Business stakeholders.
- Strong understanding of customer journey mapping, UX principles, information architecture, content strategy, and digital engagement.
- Experience utilizing analytics and customer insights to drive improvements in digital experiences and business outcomes.
- Demonstrated success leading complex initiatives across multiple stakeholders and priorities.
- Excellent communication, presentation, and project management skills.
Preferred Qualifications
- Experience leading large-scale digital transformation initiatives within enterprise organizations.
- Experience with Adobe Experience Manager (AEM), Adobe Journey Optimizer, Adobe Analytics, or comparable digital experience platforms.
- Familiarity with design systems, customer experience frameworks, personalization strategies, and experimentation programs.
- Experience partnering with UX/UI, product design, or digital experience teams.
- Experience managing agencies, consultants, and external technology partners.
- Knowledge of AI-powered personalization, customer journey orchestration, and emerging digital experience technologies.
- Experience supporting B2B technology, digital commerce, SaaS, logistics, transportation, or enterprise solution organizations.
This is a hybrid position which requires being in office at our Alpharetta, Georgia, location 3 days a week.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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