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Digital Customer Experience Manager Jobs (NOW HIRING)

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a ...

Stord

Customer Experience Manager

Las Vegas, NV · On-site

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

SPX

Customer Experience Manager

Orlando, FL · On-site

Customer Experience Manager (73975) Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer ...

Five Below

Customer Experience Manager

Cedar City, UT · On-site

$15/hr

... out experience. Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. Responsible for leading front end operations ...

Boston FAM

Customer Experience Manager

Rockford, IL

About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...

Mark43

Customer Experience Manager

San Diego, CA · On-site

We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client's voice and demonstrating the value of our ...

Five Below

Customer Experience Manager

Huntsville, AL · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

UniFide CST

Customer Experience Manager

La Crosse, WI

$88K - $110K/yr

As Customer Experience Manager, you'll be responsible for designing, improving, and ensuring a seamless, positive experience across all customer touchpoints in sales, service, and support. You will ...

Five Below

Customer Experience Manager

Hanover, PA · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Euless, TX

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Norwalk, CA

$21.47 - $22.97/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Macon, GA

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Digital Customer Experience Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital customer experience manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for digital customer experience manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What is the difference between Digital Customer Experience Manager vs Customer Service Manager?

AspectDigital Customer Experience ManagerCustomer Service Manager
Primary FocusOptimizing digital channels and online customer interactionsManaging in-person and phone customer service teams
Skills & CertificationsUX design, digital marketing, analyticsCustomer service, leadership, communication
Work EnvironmentDigital platforms, online tools, remote optionsCall centers, retail stores, office settings
Industry UsageRetail, tech, e-commerceRetail, hospitality, telecom

The Digital Customer Experience Manager focuses on enhancing online customer interactions through digital channels, while the Customer Service Manager oversees in-person and phone-based customer support. Both roles require strong communication skills, but the digital manager emphasizes analytics and UX, whereas the customer service manager emphasizes team leadership and direct customer engagement.

How do you become a digital customer experience manager?

To become a digital customer experience manager, candidates typically need a bachelor's degree in marketing, business, or a related field, along with experience in customer service, digital marketing, or UX design. Developing skills in data analysis, customer journey mapping, and familiarity with tools like CRM and analytics platforms is important. Earning certifications such as Certified Customer Experience Professional (CCXP) can also enhance prospects.

How much does a digital customer experience manager earn?

The salary for a digital customer experience manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Professionals in this role often have skills in user experience design, data analysis, and digital tools, with certifications like CX or UX design enhancing earning potential.

What does a digital customer experience manager do?

A digital customer experience manager oversees and improves the online interactions customers have with a company's brand, ensuring a seamless and engaging digital journey. They analyze customer feedback, utilize tools like analytics platforms, and collaborate with marketing and IT teams to enhance digital channels such as websites, apps, and social media.
More about Digital Customer Experience Manager jobs

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Digital Customer Experience Manager jobs near you
Infographic showing various Digital Customer Experience Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.

Customer Experience Manager

Niles, MI • On-site

Bonnell Aluminum
See more jobs at Bonnell Aluminumexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a culture of continuous improvement in support of achieving world-class customer service. The position is key in elevating the customer experience and bringing the Voice of the Customer (VoC) into the Niles facility and beyond. The CXM will ensure training, conduct, and performance of direct reports meets or exceeds Bonnell Aluminum corporate standards. This will be a key leadership role, and this individual will own all customer front-end business processes, systems, and metrics within the Niles facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:
  • Provide leadership, direction, and mentorship to an experienced team of Customer Experience Specialists (CXSs) empowered to provide prompt and accurate support to external and internal customers.
  • Drive continuous improvement and training in front-end processes and skills related to customer service and inside sales.
  • Actively serve as the Voice of the Customer champion within the plant as well as organizationally as Bonnell seeks to unify the customer experience between all business units.
  • Communicate and prioritize issues involving product quality, customer priorities, and customer expectations with internal departments.
  • Model customer service excellence and foster a culture of customer experience and engagement.
  • Collaborate with internal customers to align and balance customer requests with capacity and capability of the plant.
  • Manage customer expectations while balancing short- and long-term goals of the business.
  • Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities for improvement
  • Manage, track, and analyze order input data, forecasting trends, expedited order history, and "On Time and Complete" (OTC) metrics to proactively identify emerging opportunities and resolve existing challenges that affect commitments to our customers.
  • Serve as an extension of the sales team during both the new customer onboarding process as well as existing account management.
  • Maintain and continually improve the quoting process with a focus on accuracy, profitability, and speed to market.
  • Participate in the development and implementation of standardized work instructions (SWIs) for the inside sales and customer service processes and tasks.
  • Alert manufacturing to the special or nonstandard customer orders or requirements to ensure they are documented properly prior to releasing to production.
  • Develop and maintain productive relationships and rapport with all key internal personnel.
  • Responsible for supporting, mentoring, and developing direct reports.
  • Participate in customer visits and/or special projects to elevate the customer experience and ensure the success of the business.
  • Leverage technology, including Salesforce to document customer requirements.

REQUIRED EDUCATION/EXPERIENCE:
  • Bachelor's Degree (preferably in business, supply chain, or logistics).
  • 5+ years of relevant experience including 2+ years leadership experience - metals industry experience is preferred.
  • Effective verbal and written communication skills
  • Strong ERP experience - preferably with J.D. Edwards, EPICS or Oracle
  • Preferred experience with Salesforce
  • Proficient in MS Office (Excel, PowerPoint, Teams, and Word).
  • Lean Manufacturing and/or Lean Six Sigma exposure - Green Belt preferred.
  • Strong passion for leading and motivating teams.

COMPENSATION:
  • Components of our Core: SAFETY; INTEGRITY; RESPECT; CELEBRATION; COMMUNICATION; TRUST; DIVERSITY; and ACCOUNTABILITY
  • We're People Leaders
  • We provide you with an opportunity to leave a mark and build a legacy. But you won't do it alone. We support passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
  • Competitive Salary
  • Employee Benefits:
    • Medical, Dental, Vision
    • Life
    • Paid Vacation
    • 401 K Matching

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