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Manager Customer Onboarding Jobs (NOW HIRING)

evolvedMD

Customer Onboarding Specialist

Scottsdale, AZ · On-site

$75K - $90K/yr

The Customer Onboarding Specialist serves as the implementation lead and early partnership ... Strategic account management * Healthcare implementation * M&A integration * Health system ...

NCC

Customer Onboarding Specialist

Las Vegas, NV · On-site

The Customer Onboarding Specialist is responsible for coordinating all post-sale onboarding ... Proven ability to manage a customer pipeline under deadlines. Nice to Have: * Experience in the ...

EvenUp Inc

Customer Onboarding Specialist

$116K - $130K/yr

... Onboarding Specialist to join our Customer Success team. This is not a traditional "customer ... Manage the end-to-end training and adoption journey for 5-6 enterprise law firms simultaneously.

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

Agriwebb

Customer Onboarding Specialist

$55K - $65K/yr

10th June, 2026 Customer Onboarding Specialist Internal title: Program Enrollment Coordinator ... We are the market leader in SaaS Livestock Business Management and are rapidly expanding, with ...

Tipalti

Customer Onboarding Manager

Plano, TX · Hybrid

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution.

AI Acquisition

Customer Onboarding Specialist

You are looking for a passive remote role with light expectations Requirements Qualifications & Experience * 4 to 7 years owning customer onboarding, success, account management, or implementation in ...

Halter

Customer Onboarding Specialist

Boulder, CO · On-site

$60K - $80K/yr

About the role As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on ... Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep ...

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All JobsManager Customer Onboarding Jobs

Manager Customer Onboarding information

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$32.5K

$83.1K

$140K

How much do manager customer onboarding jobs pay per year?

As of Jun 30, 2026, the average yearly pay for manager customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

What are some common challenges faced by a Manager Customer Onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Manager of Customer Onboarding, and why are they important?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What does a Manager Customer Onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.
More about Manager Customer Onboarding jobs
What cities are hiring for Manager Customer Onboarding jobs? Cities with the most Manager Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Manager Customer Onboarding jobs? States with the most job openings for Manager Customer Onboarding jobs include:
What job categories do people searching Manager Customer Onboarding jobs look for? The top searched job categories for Manager Customer Onboarding jobs are:
Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Onboarding Specialist

Customer Onboarding Specialist

evolvedMD

Scottsdale, AZ • On-site

$75K - $90K/yr

Full-time

Medical, Retirement

Posted 4 days ago

Job description

Customer Onboarding Specialist
Location: This position is hybrid with 2 days remote/3 days in our HQ in Scottsdale when not traveling. There may be quarterly travel required to support new customer implementations, site readiness activities, and in-person onboarding support.
The Customer Onboarding Specialist serves as the implementation lead and early partnership quarterback for new evolvedMD customers. This individual is responsible for translating contractual intent into operational reality - guiding customers through onboarding, aligning stakeholders, designing site-specific workflows, and ensuring both customer teams and evolvedMD clinical staff are prepared to successfully deliver care within the Collaborative Care Model (CoCM).
This role is primarily implementation-focused, with approximately 65-70% of time dedicated to implementation ownership and workflow execution and 30-35% focused on structured training and readiness activities for both customers and internal clinical teams.
Compensation
  • First year compensation $75,000 to $90,000 annually (DOE)
  • Metric driven bonuses
  • $1,200 annual technology allowance
  • 401(k) company match up to 3%

Qualifications
Required
  • 3+ years of experience in one or more of the following:
    • Enterprise onboarding
    • Strategic account management
    • Healthcare implementation
    • M&A integration
    • Health system operations
    • Enterprise account onboarding
    • Strategic account management
    • Health system partnership implementation
    • Cross-functional enterprise program leadership
  • Experience working with complex, multi-stakeholder organizations.
  • Demonstrated success leading cross-functional initiatives independently.
  • Strong executive presence and communication skills.
  • Proven ability to manage ambiguity and build process from scratch.

Preferred
  • Experience with Collaborative Care Model (CoCM) or integrated behavioral health
  • EHR implementation experience (Athena, Epic, Cerner, etc.)
  • Experience training clinical teams
  • Experience partnering with healthcare systems or large provider groups

What Success Looks Like
  • Strong stakeholder alignment and executive sponsorship early in the engagement
  • Clearly documented workflows and rules of engagement
  • Successful deployment and integration of evolvedMD clinical team members
  • High engagement and buy-in across practice teams
  • Clinical teams prepared and confident at go-live
  • Smooth transition from onboarding to Account Management
  • Early indicators of clinical, operational, and partnership value and potential barriers

Key Responsibilities
Customer Implementation & Activation
  • Lead the full implementation lifecycle from contract signature through go-live and stabilization
  • Develop and manage timelines, milestones, and success metrics
  • Facilitate implementation meetings with executive, operational, and clinical stakeholders
  • Establish rules of engagement and communication cadences
  • Identify risks early and proactively drive resolution
  • Ensure customers meet operational, clinical, and billing readiness requirements

CoCM Education & Workflow Design
  • Educate customers on CoCM workflows, documentation expectations, and billing requirements
  • Translate requirements into practical frontline workflows
  • Design site-specific workflows aligned with CoCM standards and local operations
  • Ensure alignment across scheduling, referral pathways and behavioral health screening
  • Maintain clear documentation of customer-specific workflows
  • Translate customer workflows into internal guidance for BHMs, Care Coordinators, Clinical Managers, and Psychiatric Consultants
  • Train clinical teams on scheduling, documentation nuances, and communication pathways
  • Ensure teams are prepared to operate confidently on day one

Relationship Building & Cross-Functional Coordination
  • Build trusted relationships across executives, clinical leadership, and frontline staff
  • Navigate complex multi-stakeholder environments
  • Partner with Clinical, Operations, Billing, IT, Talent, and Marketing teams
  • Serve as the bridge between customer expectations and internal execution

Post-Go-Live Stabilization
  • Support early ramp-up and workflow adoption
  • Identify optimization opportunities and reinforce training
  • Partner with Account Management for transition into long-term ownership

Core Competencies
  • Strategic & Analytical: You understand systems, incentives, and stakeholder dynamics. You can quickly assess organizational complexity and build a plan that drives alignment and execution.
  • Enterprise-Ready: You are comfortable engaging C-suite executives while also earning trust from practice managers and frontline staff. You adjust your communication style without losing clarity or authority.
  • Integration-Minded: You may come from M&A integration, enterprise account onboarding, or strategic account management. You understand that the first 60-90 days define the trajectory of the partnership.
  • Builder Mentality: This is a newly scoped role. You will not have another person in the same position to lean on. You are energized by creating structure where it doesn't yet exist and defining best practices for the future.
  • Value-Driven: You naturally orient conversations around outcomes, ROI, operational impact, and measurable progress-not just task completion.
  • Highly Accountable: You take ownership of results. You are energized by moving a partnership from contract signature to successful activation. You close loops. You drive clarity. You follow through.

About Us
At evolvedMD, we are leading the integration of behavioral health services in modern primary care. How? We use a uniquely upfront, innovative, and ongoing approach that places our clinicians on site and in person at each of the practices we serve. As one of America's largest and most seasoned companies dedicated to integration, we fully embed behavioral health managers into a collaborative team. evolvedMD is committed to meeting patients where they are most comfortable: whether that is in person and on site at your practice location or virtual. We offer early, comprehensive, and dedicated care to help patients achieve the best possible behavioral health outcomes.
To find out more about what it's like to work at evolvedMD, visit our Resources and News page at https://www.evolvedmd.com/resources where you can learn about our culture, leaders, innovations, and impact in the community.

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