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Manager Customer Onboarding Jobs (NOW HIRING)

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

Marelly AEDs & First Aid

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Customer Data Manager / Customer Onboarding and Service Representative

Chesterfield, MO · On-site

$15.75 - $21.50/hr

We are seeking a highly organized and motivated Customer Data Manager / Customer Onboarding and Service Representative to join a small team and contribute to the growth of our small business. This ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site +1

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

evolvedMD

Customer Onboarding Specialist

Scottsdale, AZ · On-site

$75K - $90K/yr

The Customer Onboarding Specialist serves as the implementation lead and early partnership ... Strategic account management * Healthcare implementation * M&A integration * Health system ...

Sitetracker

Customer Onboarding Analyst

New York, NY · On-site

The Opportunity Step into a pivotal role as a Customer Onboarding Analyst, where you'll directly enable the scalability of our Onboarding Managers by completing configuration tasks, building out ...

Super Dispatch

Customer Onboarding Specialist

$50K - $65K/yr

Support change management within customer organizations to drive adoption and long-term value. Who You Are You genuinely care whether customers succeed, not just whether they finished onboarding. You ...

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

Tipalti

Customer Onboarding Manager

Plano, TX · Hybrid

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution.

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

Tipalti

Customer Onboarding Manager

Plano, TX · On-site

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solution and global payments solution.

evolvedMD

Customer Onboarding Specialist

Scottsdale, AZ · On-site

$75K - $90K/yr

The Customer Onboarding Specialist serves as the implementation lead and early partnership ... Strategic account management * Healthcare implementation * M&A integration * Health system ...

PerfectVision

Customer Onboarding Specialist

Little Rock, AR · On-site

$13.50 - $18/hr

Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention. A qualified candidate for this position may not necessarily meet every ...

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Manager Customer Onboarding information

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$32.5K

$83.1K

$140K

How much do manager customer onboarding jobs pay per year?

As of Jul 23, 2026, the average yearly pay for manager customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

What are some common challenges faced by a Manager Customer Onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Manager of Customer Onboarding, and why are they important?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What does a Manager Customer Onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.
More about Manager Customer Onboarding jobs
What cities are hiring for Manager Customer Onboarding jobs? Cities with the most Manager Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Manager Customer Onboarding jobs? States with the most job openings for Manager Customer Onboarding jobs include:
What job categories do people searching Manager Customer Onboarding jobs look for? The top searched job categories for Manager Customer Onboarding jobs are:
Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Onboarding Specialist

Customer Onboarding Specialist

Engrain

Greenwood Village, CO

$59K - $66K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Description

Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue. 

As a Customer Onboarding Specialist on our SightMap Team, you will have the opportunity to be a part of Engrain's growth and dynamic environment. The position plays a key role in the onboarding of customers and planning of software projects, remaining primarily responsible for content collection and validation, project timeline management, and ensuring projects meet organizational standards. 


What you'll do...

  • Project & Process Management: Drive the end-to-end onboarding and project launch process, proactively managing timelines and coordinating internal teams to ensure all client projects are executed with speed and precision.
  • Technical Acumen: Serve as a product expert, providing guidance on using our platform, troubleshooting technical issues, and ensuring our technology and content are configured for a flawless user experience.
  • Customer Communication & Relationship Building: Act as the primary point of contact for clients, gathering essential content, simplifying technical concepts, and resolving project roadblocks. You will be a trusted advisor who can influence decisions and ensure client satisfaction.
  • Quality Assurance: Uphold the highest quality standards by meticulously proofreading, reviewing designs, and testing technology before any project launches.
  • Problem-Solving & Adaptability: Proactively identify and resolve challenges to keep projects on track. You will apply your problem-solving skills to navigate complex client needs and technical issues, demonstrating an ability to adapt as new technologies and challenges emerge.


Requirements

What you offer us...

  • Experience: 2-4 years of experience in project management, customer success, or a related customer-facing role, preferably in a technology or SaaS environment.
  • Technical Proficiency: A strong ability to quickly learn new technology platforms, understand interactive best practices, and work with systems like CRM, CMS, and project management tools.
  • Exceptional Communication: Proven ability to communicate complex information clearly and persuasively, both verbally and in writing.
  • Organizational Skills: Highly skilled in prioritizing tasks and managing a high volume of projects simultaneously while maintaining close attention to detail.
  • Drive & Client Focus: A passionate, results-oriented mindset with a track record of generating high levels of client satisfaction.
  • Education: A bachelor's degree is preferred.

What we offer you...

  • Salary Disclosure for Colorado: salary of $59,000 - $66,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
  • 100% coverage of employee's health, dental and vision insurance with basic plan
  • Up to 12 weeks of paid parental leave
  • Up to 18 days annually of PTO & 10 holidays per year
  • Dog-friendly office
  • 401(k) match up to 4 percent
  • Annual stipend for personal growth through our Grow475 program
  • On-site amenities including a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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