Description
Productiv is a high-performance third-party logistics (3PL) company specializing in kitting, assembly, and omnichannel fulfillment for some of the biggest consumer brands in the country. Nine of every ten of our clients are billion-dollar brands. We move 30 million+ kits a year. We run 14 operations nationwide, with our Dallas-Fort Worth campus serving as one of our flagship hubs - and we're growing fast. Learn more at www.getproductiv.com.
We are seeking a Shipping Compliance Supervisor at our Grapevine DFW location to lead outbound accuracy and ensure every shipment meets strict customer and retailer requirements before leaving the facility. This role offers hands-on leadership in a fast-paced environment, direct impact on preventing costly chargebacks, and the opportunity to build strong, compliant shipping processes within a growing operation.
Requirements
Internal Job title: Shipping Supervisor Retail Compliance
- Ensure all outbound shipments meet customer and retailer compliance requirements before leaving the facility.
- Verify that carton labels, pallet labels, shipping labels, and pallet tags are accurate, legible, scannable, and applied in the required format.
- Confirm label placement meets customer and retailer requirements, including correct carton side, pallet side, height, orientation, and visibility.
- Verify pallet configuration requirements, including pallet height, pallet type, stacking pattern, overhang, stretch wrap quality, and load stability.
- Ensure pallet tags, placards, and other required shipment identifiers are placed according to customer or retailer routing guide requirements.
- Review customer-specific routing guides, vendor compliance manuals, and shipping instructions to ensure shipments are prepared correctly.
- Confirm required documents, including BOLs, packing lists, shipping labels, ASN-related paperwork, and customer-specific forms, are complete and accurate.
- Support the prevention of retail chargebacks by identifying and correcting labeling, palletization, routing, documentation, and loading issues before shipment.
- Conduct pre-shipment compliance checks and escalate any non-compliance risks to the Shipping Manager, Quality, or Operations leadership.
- Train shipping team members on customer-specific labeling, palletizing, loading, documentation, and retail compliance requirements.
- Maintain awareness of customer and retailer requirement changes and help update shipping procedures or work instructions as needed.
Additional KPIs:
- Retail compliance accuracy
- Labeling and pallet tag accuracy
- Chargeback prevention / compliance error rate
- Pallet configuration accuracy
- Documentation and routing guide compliance
Qualifications
- Knowledge of retail compliance requirements, customer routing guides, labeling standards, palletization rules, and shipment documentation preferred.
- Ability to read and follow customer-specific shipping instructions, vendor manuals, and routing guide requirements.
- Strong attention to detail in verifying labels, pallet tags, pallet height, pallet condition, documentation, and load quality.
Schedule:
Pay/Benefits
- Competitive salary: $23-27 per hour, based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Real career growth - we promote from within and we mean it
- Direct access to decision-makers - no corporate ladder to climb just to get an answer
- A team that solves problems together at a company that's actually growing