Paypal Customer Service Jobs (NOW HIRING)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks Software Engineer in New York, NY

Job Duties: Architect, develop, and maintain scalable, high-quality REST APIs using Java, ensuring they are ergonomic, innovative, and meet the needs of PayPal's global customer base. Work with geographically dispersed teams to integrate PayPal's backend solutions, ensuring consistency, high-quality code, and effective collaboration to meet business and customer needs. Apply test-driven development practices to ensure robust, well-tested code that delivers bug-free, customer-focused solutions. Write unit tests and ensure comprehensive code coverage. Work closely with Product Managers and stakeholders to define features, prioritize tasks, and deliver software solutions in an agile environment. Participate in iterative development cycles with frequent real-time feedback to adapt and refine the solution. Own the complete software development lifecycle, including design, development, testing, deployment, and monitoring. Utilize monitoring and observability tools to proactively identify issues and ensure system reliability. Stay current with emerging technologies, including AI/ML, to continuously improve developer tools and API experiences. Ensure that PayPal's backend systems are reliable, secure, and scalable, delivering the highest quality for users. Actively engage in an inclusive, diverse team environment, contributing unique perspectives and innovative solutions to meet PayPal's customer and business needs. Partial telecommuting permitted from within a commutable distance.

Minimum Requirements: Master's degree, or foreign equivalent, in Computer Science, Engineering, or a closely related field, plus one (1) year of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree, or foreign equivalent, in Computer Science, Engineering, or a closely related field, plus three (3) years of experience in the job offered or a related occupation

Special Skill Requirements:

1. Experience designing and developing large-scale software applications using Object-Oriented Design (1 year with a Master's Degree or 3 years with a Bachelor's);

2. Experience with the following programming languages: Java, Python, and SQL (1 year with a Master's Degree or 3 years with a Bachelor's);

3. Experience in backend development with data structure and algorithms (1 year with a Master's Degree or 3 years with a Bachelor's);

4. Experience designing and developing RESTful APIs in Java ((1 year with a Master's Degree or 3 years with a Bachelor's);

5. Experience with Spring Framework, including Spring Boot and Spring WebFlux/Reactive (1 year with a Master's Degree or 2 years with a Bachelor's);

6. Experience with AI/ML integration for building intelligent developer tools and API experiences (1 year);

7. Experience with application monitoring and observability tools (Kibana and Datadog), including log analysis, dashboard creation, and alerting (1 year with a Master's Degree or 2 years with a Bachelor's);

8. Experience with test-driven development (TDD) methodologies and writing comprehensive unit tests, integration tests, and automated test suites (1 year with a Master's Degree or 2 years with a Bachelor's);

9. Experience developing and deploying code in an environment without dedicated QA, including self-testing, releasing, and monitoring production systems (1 year with a Master's Degree or 2 years with a Bachelor's);

10. Experience working in Agile software development environments, including sprint planning, backlog grooming, and iterative delivery cycles (1 year with a Master's Degree or 2 years with a Bachelor's).

EOE, including disability/vets.

The base pay for this role will depend on where you work and the relevant experience andexpertiseyou bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York, NY | Salary: $131,997.00-243,500.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Additionalcompensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Must be legally authorized to work in the U.S. without sponsorship.

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.