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Gorgias Remote Jobs (NOW HIRING)

Doc's Diesel

Customer Experience Lead

Bryan, OH · On-site +1

$50K - $60K/yr

... Hybrid, or Remote) About Doc's Diesel Doc's is in a true scaling phase. We are building an ... Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom

Siena AI

While we've listed a few preferred locations, we're flexible as the role is remote. What matters ... Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for ...

Siena AI

Solutions Engineer - Remote

Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for returns, subscriptions, reviews, loyalty, and post-purchase. Breadth across the stack matters more than ...

Doc\'s Diesel

Customer Experience Lead

Bryan, OH · On-site +1

$50K - $60K/yr

... Hybrid, or Remote) About Doc\'s Diesel Doc\'s is in a true scaling phase. We are building an ... Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom

Doc's Diesel

Customer Experience Lead

Bryan, OH · Remote

$50K - $60K/yr

... Hybrid, or Remote) About Doc's Diesel Doc's is in a true scaling phase. We are building an ... Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom

Doc's Diesel

Customer Experience Lead

Bryan, OH · Remote

... Hybrid, or Remote) About Doc's Diesel Doc's is in a true scaling phase. We are building an ... Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom

Rho Nutrition

Director of Customer Experience

Miami, FL · Remote

$125K - $135K/yr

Remote - US Description About Rho Nutrition Rho Nutrition was founded to bring integrity and ... Deep familiarity with CX tooling -- Zendesk, Gorgias, or equivalent -- plus analytics and reporting

All JobsGorgias JobsGorgias Remote Jobs

Gorgias Remote information

How does working remotely for Gorgias impact daily collaboration with team members?

Working remotely at Gorgias means you'll collaborate with colleagues across different time zones and locations. To stay connected, teams rely heavily on digital communication tools like Slack, Zoom, and project management platforms. Regular stand-up meetings, clear documentation, and asynchronous updates are common practices to ensure everyone stays aligned. While remote work offers flexibility and autonomy, it also requires strong self-management and proactive communication to overcome the challenges of not sharing a physical workspace.

What is the difference between Gorgias Remote vs Customer Support Specialist?

AspectGorgias RemoteCustomer Support Specialist
CredentialsExperience with e-commerce platforms, basic technical skillsCustomer service experience, communication skills
Work EnvironmentRemote, online support for e-commerce clientsTypically office or remote, depending on company
Industry UsageCommon in e-commerce and SaaS sectorsWidespread across various industries
Search & Comparison IntentYesYes

The main difference is that Gorgias Remote refers to a remote support role specifically within e-commerce platforms like Gorgias, requiring technical knowledge of the platform. Customer Support Specialist is a broader role across industries, focusing on general customer service skills. Both roles can be remote, but Gorgias Remote is more specialized for e-commerce support teams.

What are the key skills and qualifications needed to thrive as a Gorgias Remote Customer Support Specialist, and why are they important?

To thrive as a Gorgias Remote Customer Support Specialist, you need strong communication abilities, problem-solving skills, and experience in customer service, often supported by familiarity with e-commerce platforms. Proficiency with the Gorgias helpdesk platform, ticketing systems, and integrations like Shopify or Magento is typically required. Empathy, patience, and adaptability are crucial soft skills for handling diverse customer inquiries and collaborating with remote teams. These skills ensure efficient, high-quality support that enhances customer satisfaction and strengthens brand loyalty in a remote work environment.

What is a Gorgias Remote job?

A Gorgias Remote job refers to a position with Gorgias, a customer support platform for e-commerce businesses, where employees work remotely rather than from a physical office. These roles can include customer support, engineering, sales, marketing, and more, all performed from any location with reliable internet access. Gorgias values flexibility and allows team members to collaborate virtually across different time zones. Remote employees benefit from a flexible work environment, global team culture, and opportunities for career growth.
More about Gorgias Remote jobs
What cities are hiring for Gorgias Remote jobs? Cities with the most Gorgias Remote job openings:
What are the most commonly searched types of Gorgias jobs? The most popular types of Gorgias jobs are:
What states have the most Gorgias Remote jobs? States with the most job openings for Gorgias Remote jobs include:
What job categories do people searching Gorgias Remote jobs look for? The top searched job categories for Gorgias Remote jobs are:
Gorgias Remote jobs near you
Infographic showing various Gorgias Remote job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 2% Internship, 3% As Needed, 7% Temporary, 85% Contract, and 2% Nights. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Customer Experience Lead

Doc's Diesel

Bryan, OH • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Experience Lead
Full-time | Monday - Friday 8:00 am - 4:30 pm EST
Bryan, OH (On-site, Hybrid, or Remote)


About Doc's Diesel

Doc's is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders, people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.


The Role

You'll own the full customer journey from order to delivery, leading a small but growing team and raising the bar on every touchpoint. This role is as hands-on as it is strategic: you'll pick up the phone and solve customer problems directly, while also building the AI-powered tools and workflows that let the team move faster without losing the personal touch. Experience with eCommerce and automotive or diesel parts is preferred.


What You'll Do


  • Lead and develop the customer experience team, setting clear goals and expectations
  • Serve as a direct point of contact for customers across phone, email, and social
  • Own the team's AI strategy, piloting and scaling tools that speed up response time and improve accuracy
  • Build and maintain AI-assisted workflows for ticket triage, drafting, and FAQ automation
  • Coach the team on using AI tools effectively while keeping responses personal and on-brand
  • Manage product returns and refunds, ensuring accuracy and same-day resolution when possible
  • Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the end-to-end experience.
  • Track customer trends, feedback, and KPIs, and share insights with leadership
  • Monitor and respond to customer reviews to protect and grow brand reputation
  • Manage virtual assistants (VAs) for consistent coverage and messaging
  • Optimize support platforms like Richpanel (or similar) for efficiency and scale
  • Handle complex or escalated issues with professionalism and a customer-first mindset
  • Support product knowledge initiatives, including understanding new launches and compatibility questions.
  • Analyze data to identify trends and drive continuous improvement across all touchpoints.


What You Bring

  • 2 to 5 years leading a customer service or customer experience team (eCommerce preferred)
  • Hands-on experience using AI tools in a customer service setting (AI chat assistants, automated ticket routing, AI-drafted responses)
  • Comfort evaluating, piloting, and driving team adoption of new AI/CX technology
  • Proven ability to coach and develop high-performing teams
  • Strong analytical mindset with experience using KPIs, dashboards, and reporting tools
  • Excellent written and verbal communication skills with a friendly, professional tone


Nice to Have

  • Experience or knowledge of automotive or diesel parts
  • Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom
  • Proficiency with Shopify, Amazon Seller Central, and Google Workspace


Core Values Alignment


  • Can Do Attitude
  • Extreme Ownership
  • Customer Focused
  • No B.S.
  • We > Me


What We Offer


  • Salary: $50,000-$60,000 per year
  • Insurance: Health, vision, dental, and life insurance - after 60 days of employment
  • Retirement: Simple IRA with 3% company match - after 60 days of employment
  • PTO: Vacation and sick time - after 60 days of employment
  • Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
  • Opportunities for professional growth and development


Doc's Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

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