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Gorgias Remote Jobs (NOW HIRING)

Kindthread

Group Sales CX Specialist

$66K - $75K/yr

Comfortable working cross-functionally in a remote environment Technical Skills * Proficiency with customer support and CRM platforms, including Gorgias and HubSpot * Ability to quickly learn and ...

Breeze Unlimited

Chief Operating Officer

Dallas, TX · Remote

Align and optimize: * Shopify * 3PL (Quiet / Stord) * internal tools (Gorgias, Klaviyo, etc ... Manage remote global team * Hold departments accountable for: * execution * performance * timelines

Siena AI

While we've listed a few preferred locations, we're flexible as the role is remote. What matters ... Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar), and adjacent tools for ...

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Gorgias Remote information

How does working remotely for Gorgias impact daily collaboration with team members?

Working remotely at Gorgias means you'll collaborate with colleagues across different time zones and locations. To stay connected, teams rely heavily on digital communication tools like Slack, Zoom, and project management platforms. Regular stand-up meetings, clear documentation, and asynchronous updates are common practices to ensure everyone stays aligned. While remote work offers flexibility and autonomy, it also requires strong self-management and proactive communication to overcome the challenges of not sharing a physical workspace.

What is the difference between Gorgias Remote vs Customer Support Specialist?

AspectGorgias RemoteCustomer Support Specialist
CredentialsExperience with e-commerce platforms, basic technical skillsCustomer service experience, communication skills
Work EnvironmentRemote, online support for e-commerce clientsTypically office or remote, depending on company
Industry UsageCommon in e-commerce and SaaS sectorsWidespread across various industries
Search & Comparison IntentYesYes

The main difference is that Gorgias Remote refers to a remote support role specifically within e-commerce platforms like Gorgias, requiring technical knowledge of the platform. Customer Support Specialist is a broader role across industries, focusing on general customer service skills. Both roles can be remote, but Gorgias Remote is more specialized for e-commerce support teams.

What are the key skills and qualifications needed to thrive as a Gorgias Remote Customer Support Specialist, and why are they important?

To thrive as a Gorgias Remote Customer Support Specialist, you need strong communication abilities, problem-solving skills, and experience in customer service, often supported by familiarity with e-commerce platforms. Proficiency with the Gorgias helpdesk platform, ticketing systems, and integrations like Shopify or Magento is typically required. Empathy, patience, and adaptability are crucial soft skills for handling diverse customer inquiries and collaborating with remote teams. These skills ensure efficient, high-quality support that enhances customer satisfaction and strengthens brand loyalty in a remote work environment.

What is a Gorgias Remote job?

A Gorgias Remote job refers to a position with Gorgias, a customer support platform for e-commerce businesses, where employees work remotely rather than from a physical office. These roles can include customer support, engineering, sales, marketing, and more, all performed from any location with reliable internet access. Gorgias values flexibility and allows team members to collaborate virtually across different time zones. Remote employees benefit from a flexible work environment, global team culture, and opportunities for career growth.
More about Gorgias Remote jobs
What cities are hiring for Gorgias Remote jobs? Cities with the most Gorgias Remote job openings:
What are the most commonly searched types of Gorgias jobs? The most popular types of Gorgias jobs are:
What states have the most Gorgias Remote jobs? States with the most job openings for Gorgias Remote jobs include:
What job categories do people searching Gorgias Remote jobs look for? The top searched job categories for Gorgias Remote jobs are:
Gorgias Remote jobs near you
Infographic showing various Gorgias Remote job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 31% Internship, 22% As Needed, 1% Full Time, 33% Temporary, and 7% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Customer Experience Representative

DR KILLIGANS INC

Redding, CA • Remote

$16.90 - $20/hr

Part-time

Re-posted 28 days ago

Job description

About Us: At Dr. Killigan's, we believe in a safer, more holistic approach to pest management. By Killing Them Softly™, we prioritize well-being, ensuring a home environment that is not only pest-free but also free from harmful chemicals. Join us in our pursuit to redefine pest control, offering plant-powered solutions that empower individuals and families to reclaim their living spaces without compromising on safety or peace of mind. If you're passionate about making a positive impact on homes and the environment, Dr. Killigan's, Inc. welcomes you to be a part of our dedicated team.
Employee Job Title: Customer Experience Representative (CX)
Location: Remote
Hours: Part-time, approximately 10 hours per week. Shifts are scheduled between 8:00 a.m. and 4:30 p.m., with afternoon and weekend availability required.
Reports To: Customer Experience Supervisor
Classification: Hourly, Non-Exempt
 

Job Description: The Customer Experience Representative, CX, is responsible for engaging in customer relations regarding our products and responding to questions and concerns via our support email and phone services. This position plays a pivotal role, acting as a regular point of contact with our customers, adding value by responding to our customer’s needs with empathy and solutions. This position also gives the company an understanding of our platform's health by receiving real-time user feedback. CX acts as a liaison to our customers, providing product and service information and resolving problems that our customer accounts might face with accuracy and efficiency. 

Requirements:

  • Serve customers by providing personalized advice for resolving their pest issues 
  • Attract potential customers by answering product and service questions and suggesting information about other products and services
  • Maintain a positive, empathetic, and professional attitude toward customers
  • Respond promptly to customer inquiries by email, chat, and phone
  • Maintain a thorough knowledge of the entire catalog of DK products
  • Open customer accounts by recording account information
  • Maintain customer records by updating account information in Shopify
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Collaborate with other departments and research to provide the customer with the best solution
  • Check and respond daily to the following platforms:
    • CRM system Gorgias to respond to appropriate tickets 
    • Shopify for our website storefront
    • Amazon Seller Central Messages, incoming orders, and feedback
    • Amazon for message response, order confirmation, troubleshooting, feedback, and customer outreach
    • Junip for product reviews and customer experience
    • Deposco/Launch for orders, replacements, and returns
    • Recharge.Launch for shipping claims
    • Skio for Customer subscription updates and errors
    • Monday.com for department projects
    • Slack for company communications
    • Gmail for business email
    • Meta Desktop Suite for Facebook and Instagram interactions, influencer referrals, comment moderation and customer service solutions
    • SocialSnowball for affiliate management and sales tracking
    • Klayvio for Customer Email Experience and code creation
    • 1Text for Customer Text message experience management

Qualifications & Competencies:

  • A minimum of 2 years of customer service experience, preferably with a well-known brand or in an e-commerce setting, is preferred.
  • Proven experience working remotely, demonstrating self-motivation, discipline, and the ability to collaborate effectively with remote teams.
  • Strong verbal and written communication skills, with an emphasis on phone interactions and accurate documentation.
  • Knowledge of entomology or pest-related products is a plus.
  • Sales Experience a plus
  • Proficient in Mac systems, Gorgias, Monday.com, and Google Workspace
  • Committed to delivering an excellent customer experience with empathy and professionalism
  • Detail-oriented, organized, adaptable, and able to remain calm under pressure in a fast-paced environment
  • Emotionally intelligent, building authentic customer and team connections
  • Willingness to occasionally travel for company events, including an annual team retreat

Benefits:

  • Holiday Pay Benefit: Customer Experience Representatives working partial hours on company-observed holidays will receive 1.5x their regular pay rate
  • 5 Days (40 Hours) of Paid Sick Leave Annually

Apply