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Gorgias Jobs (NOW HIRING)

Gorgias

BPO Leader

San Francisco, CA · On-site

$190K - $214K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of e ...

Gorgias

BPO Leader

New York, NY · On-site

$186K - $205K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of e ...

Gorgias

Chief of Staff, CX Ops

New York, NY · On-site

$166K - $184K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of e ...

Gorgias

Senior Product Manager - Helpdesk

New York, NY · On-site

$201K - $223K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of e ...

Formula Fig

Marketing Associate

Los Angeles, CA · On-site

Maintain Gorgias internal notes for every active Fig Fan * Manage Fig Fan referral codes, tracking, and redemption follow-up * Surface trends, top-performing creators, and partnership opportunities ...

Centr

Director of Customer Support

Norco, CA · On-site

Architect Gorgias as a central CX operating system * Build and maintain: * * Advanced rules, macros, tagging, and views * AI-driven triage, routing, and response suggestions * Self-service flows ...

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Gorgias) * SOP creation and documentation * CX process improvements across teams * Partner with the team to scope, test, and roll out new CX initiatives * Identify inefficiencies and proactively ...

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Gorgias) * SOP creation and documentation * CX process improvements across teams * Partner with the team to scope, test, and roll out new CX initiatives * Identify inefficiencies and proactively ...

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How much do gorgias jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for gorgias in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as specialized surgeons, anesthesiologists, corporate lawyers, and experienced consultants. These positions often require advanced degrees, certifications, and significant experience, and may involve working long hours or in high-stakes environments.

What is the difference between Gorgias vs Customer Support Specialist?

AspectGorgiasCustomer Support Specialist
Primary RoleCustomer support platform management and automationDirect customer communication and issue resolution
Required SkillsKnowledge of e-commerce tools, CRM, and automationCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, tech-focused, SaaS industryRetail, service, or online business settings
Common CertificationsNone mandatory, but familiarity with SaaS tools helpsCustomer service certifications beneficial

Gorgias is a customer support platform used by e-commerce businesses to automate and manage customer interactions, while a Customer Support Specialist directly handles customer inquiries and issues. Gorgias focuses on platform management, whereas the Customer Support Specialist emphasizes personal communication. Both roles are essential in customer service but differ in scope and responsibilities.

What jobs pay 500,000 a year in the US?

High-paying jobs that can reach or exceed $500,000 annually in the US include executive roles such as CEOs, CFOs, and other C-suite positions, as well as successful entrepreneurs, top-tier surgeons, and certain investment bankers or hedge fund managers. These roles typically require extensive experience, advanced skills, and often involve high levels of responsibility and performance-based bonuses.

What is a Gorgias job?

A Gorgias job typically refers to a position at Gorgias, a customer service platform that helps e-commerce businesses manage support tickets. Roles at Gorgias can include customer support, sales, engineering, and marketing. Employees often work with automation, AI, and integrations to improve customer interactions. Positions may be remote or based in company offices, depending on the role.

Is Gorgias a good company to work for?

Gorgias is a customer support platform that employs roles such as customer service agents and support specialists. Employee experiences vary, but the company offers remote work options and training on tools like Zendesk and Shopify. Researching company reviews and job requirements can provide more insight into the work environment.

What is Gorgias and what does it do?

Gorgias is a helpdesk platform designed specifically for e-commerce businesses to manage customer service across multiple channels such as email, live chat, social media, and SMS. It centralizes all customer interactions, enabling support teams to provide faster and more personalized responses. Gorgias also integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing agents to access customer order information and automate repetitive tasks. This helps businesses streamline their support operations and improve customer satisfaction.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate agents, software sales representatives, or financial advisors can earn $10,000 or more monthly without requiring a college degree, often relying on strong communication skills, experience, and commissions. Additionally, skilled trades like certain construction or electrical work can reach similar income levels with experience and certifications. Success in these roles depends on performance, network, and industry demand.

What are the key skills and qualifications needed to thrive as a Gorgias Customer Support Specialist, and why are they important?

To excel as a Gorgias Customer Support Specialist, you need strong communication skills, familiarity with customer service best practices, and preferably experience in e-commerce or SaaS environments. Proficiency in using the Gorgias helpdesk platform, ticketing systems, and integrations with e-commerce tools like Shopify or Magento is highly valuable. Excellent problem-solving abilities, patience, and the ability to multitask under pressure are important soft skills in this role. These skills ensure efficient resolution of customer inquiries, high customer satisfaction, and seamless support operations in a fast-paced online business environment.

How does a Customer Support Specialist at Gorgias typically collaborate with other teams to enhance the customer experience?

At Gorgias, Customer Support Specialists work closely with product, engineering, and customer success teams to resolve complex issues and communicate customer feedback. Regular cross-functional meetings and feedback loops help ensure that customer insights are incorporated into product improvements. This collaborative environment enables support specialists to advocate for customer needs, contribute to process optimization, and stay informed about new features, which enhances both the support they provide and their own professional development.
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Gorgias jobs near you
Infographic showing various Gorgias job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 88% Physical, and 12% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
BPO Leader

BPO Leader

Gorgias

San Francisco, CA • On-site

$190K - $214K/yr

Full-time

Posted 11 days ago

Job description

We believe conversations will become the #1 way to shop.
At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
  • Quality: conversations that feel authentic and on-brand.
  • Experience: effortless shopping from chat to checkout.
  • Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Role
Gorgias 360 is the managed customer experience offering from Gorgias: the company does not solely provide software, it takes full ownership of a merchant's customer support operation, pairing the Gorgias AI platform with a dedicated AI+human agent team through BPO partners. Gorgias bills customers directly for the full Customer Experience service (software and agents combined), agent delivery is subcontracted to a BPO partner under certain agreements. The program currently manages a portfolio of active Gorgias 360 accounts and is strategically important: it enables Gorgias to serve mid to large size merchants who require a full-service offering.
The Gorgias 360 program has demonstrated real market traction with several accounts and is now at an inflection point, it needs a dedicated owner who can take it from an early-stage experiment to a repeatable, scalable motion. The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales qualification, BPO partner management, account-level automation planning, and reporting program economics to leadership. The role sits within the Customer Experience organisation and works cross-functionally with Sales, Implementation, and Customer Success teams and reports directly to the COO.
What You'll Do
Program Economics
  • Drive target accounts from current automation baselines toward the automation threshold
  • Track key metrics across all accounts on a weekly basis: automation rate, agent headcount, BPO costs, and ticket volume
  • Manage the agent staffing model with the BPO partner: enforce productivity standards, reduce excess headcount as automation scales, and manage staffing notice periods proactive
  • Maintain the cost model and provide regular updates to Finance and leadership on trajectory and risk

Pre-Sales Qualification
  • Partner with Sales on every new Gorgias 360 opportunity prior to contract signature
  • Conduct structured automation feasibility assessments: evaluate ticket mix, integration complexity, automation opportunity, and merchant operational maturity
  • Issue a clear go/no-go recommendation on whether a prospect fits the programm
  • Translate assessments into contract terms: automation commitments, SLA definitions, and appropriate commercial language

BPO Partner Management and Sourcing
  • Own the day-to-day relationship with the BPO partner: staffing requests, agent onboarding and offboarding, and performance reviews
  • Lead regular business reviews covering efficiency metrics including CSAT, tickets per agent, number of agents and resolution rates
  • Renegotiate SLA agreements where they create structural cost overruns
  • Serve as the escalation point for operational issues: agent attrition, SLA misses, and account transitions
  • Source and evaluate new BPO partners as the program scales, including contract negotiation, onboarding, and performance benchmarking

Automation Roadmaps
  • Work with Customer Success Managers and Implementation Managers to develop account-specific automation plans: priority areas, blockers, and timelines to reach targets
  • Identify and escalate product gaps blocking automation progress, with clear business cases for prioritisation
  • Benchmark top-performing accounts against lower-performing ones and propagate effective playbooks across the portfolio

GTM and Strategic Alignment
  • Serve as the internal subject matter expert on what makes a Gorgias 360 customer succeed: capture learnings, run retrospectives, and feed insights back to Sales and CX
  • Contribute to the Gorgias 360 commercial narrative: when the full-service model is superior to software-only, what the economic case looks like for merchants, and how to position against traditional BPOs
  • Represent the program in executive forums and leadership reporting as required

Who You Are
Must-Haves
  • Minimum 5-8 years of experience in Revenue Operations, Business operations, customer experience operations, BPO management, or a comparable operational leadership role managing agent-based programs at scale
  • Demonstrated experience working cross-functionally across Sales, Finance, and Operations
  • Sound commercial judgment: ability to decline attractive deals that would structurally harm program economics, and communicate that position clearly to senior stakeholders
  • Ability to operate effectively in ambiguity and construct structure where none exists, this role requires building a programme playbook from the ground up
  • Exceptional versatility: able to operate across strategy, analysis, vendor management, commercial negotiation, and stakeholder communication simultaneously
  • Advanced proficiency with AI tools for analysis, workflow automation, reporting, and decision support, use of AI in daily work is an expectation, not a bonus
  • Strong communication skills: able to present complex trade-offs clearly to executives and build operational trust with external partners

Nice-to-Haves
  • Experience with AI-driven customer experience automation or conversational AI platforms
  • Background in ecommerce or experience working with direct-to-consumer or enterprise retail brands
  • Familiarity with BPO contract structures, staffing models, and SLA frameworks
  • Experience sourcing and onboarding new BPO partners, including commercial negotiation
  • Track record of restructuring a deteriorating vendor relationship and stabilising it into a high-performing partnership
  • Technical fluency: comfortable navigating API documentation, integration specifications, and working directly with product and engineering teams

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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