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Gorgias Jobs (NOW HIRING)

Gorgias

Director, Customer Success

New York, NY · On-site

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of e ...

Gorgias

Director, Customer Success

New York, NY · On-site

$225K - $266K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of e ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$235K - $277K/yr

At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of e ...

Centr

Director of Customer Support

Norco, CA · On-site

Architect Gorgias as a central CX operating system * Build and maintain: * * Advanced rules, macros, tagging, and views * AI-driven triage, routing, and response suggestions * Self-service flows ...

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Gorgias) * SOP creation and documentation * CX process improvements across teams * Partner with the team to scope, test, and roll out new CX initiatives * Identify inefficiencies and proactively ...

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Gorgias) * SOP creation and documentation * CX process improvements across teams * Partner with the team to scope, test, and roll out new CX initiatives * Identify inefficiencies and proactively ...

SeneGence

AI Strategy & Applications Lead

Sapulpa, OK · On-site

... Gorgias automation, AI agents) - Marketing (content generation, personalization, creative operations) - Operations (forecasting, inventory, pricing optimization) • Prioritize initiatives based on ...

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Gorgias information

What is the difference between Gorgias vs Customer Support Specialist?

AspectGorgiasCustomer Support Specialist
Primary RoleCustomer support platform management and automationDirect customer communication and issue resolution
Required SkillsKnowledge of e-commerce tools, CRM, and automationCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, tech-focused, SaaS industryRetail, service, or online business settings
Common CertificationsNone mandatory, but familiarity with SaaS tools helpsCustomer service certifications beneficial

Gorgias is a customer support platform used by e-commerce businesses to automate and manage customer interactions, while a Customer Support Specialist directly handles customer inquiries and issues. Gorgias focuses on platform management, whereas the Customer Support Specialist emphasizes personal communication. Both roles are essential in customer service but differ in scope and responsibilities.

What is a Gorgias job?

A Gorgias job typically refers to a position at Gorgias, a customer service platform that helps e-commerce businesses manage support tickets. Roles at Gorgias can include customer support, sales, engineering, and marketing. Employees often work with automation, AI, and integrations to improve customer interactions. Positions may be remote or based in company offices, depending on the role.

What is Gorgias and what does it do?

Gorgias is a helpdesk platform designed specifically for e-commerce businesses to manage customer service across multiple channels such as email, live chat, social media, and SMS. It centralizes all customer interactions, enabling support teams to provide faster and more personalized responses. Gorgias also integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing agents to access customer order information and automate repetitive tasks. This helps businesses streamline their support operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Gorgias Customer Support Specialist, and why are they important?

To excel as a Gorgias Customer Support Specialist, you need strong communication skills, familiarity with customer service best practices, and preferably experience in e-commerce or SaaS environments. Proficiency in using the Gorgias helpdesk platform, ticketing systems, and integrations with e-commerce tools like Shopify or Magento is highly valuable. Excellent problem-solving abilities, patience, and the ability to multitask under pressure are important soft skills in this role. These skills ensure efficient resolution of customer inquiries, high customer satisfaction, and seamless support operations in a fast-paced online business environment.

How does a Customer Support Specialist at Gorgias typically collaborate with other teams to enhance the customer experience?

At Gorgias, Customer Support Specialists work closely with product, engineering, and customer success teams to resolve complex issues and communicate customer feedback. Regular cross-functional meetings and feedback loops help ensure that customer insights are incorporated into product improvements. This collaborative environment enables support specialists to advocate for customer needs, contribute to process optimization, and stay informed about new features, which enhances both the support they provide and their own professional development.
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Gorgias jobs near you
Infographic showing various Gorgias job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.
Senior Customer Success Manager - Enterprise

Senior Customer Success Manager - Enterprise

Gorgias

San Francisco, CA • On-site

$156K - $177K/yr

Full-time

Re-posted 20 days ago

Job description

We believe conversations will become the #1 way to shop.
At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
  • Quality: conversations that feel authentic and on-brand.
  • Experience: effortless shopping from chat to checkout.
  • Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Team
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.
We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.
As an Enterprise Customer Success Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.
You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.
What You'll Do
As an Enterprise Customer Success Manager, you will:
Customer Partnership & Account Management
  • Manage a portfolio of ~70-80 ecommerce customers
  • Build relationships with key stakeholders and run regular check-ins and QBRs
  • Understand customer goals, workflows, and operational challenges
  • Develop account plans focused on adoption, efficiency, and long-term value
  • Support renewal conversations for lower-risk or smaller expansions
Product Adoption & Optimization
  • Drive adoption of Gorgias features including AI, automation, and integrations
  • Analyze support workflows and recommend improvements
  • Help customers implement automation and AI use cases
  • Troubleshoot issues and partner with internal teams when needed
Customer Health & Risk Management
  • Monitor account health (usage, engagement, satisfaction)
  • Identify risks early and take action to prevent churn
  • Support renewals for lower-risk or smaller expansion cases
Operational Excellence & AI Enablement
  • Maintain accurate customer data and engagement tracking in internal systems
  • Manage your book of business independently while prioritizing high-impact activities
  • Leverage AI tools to improve efficiency across customer workflows and internal processes
  • Experiment with new approaches and share insights that improve team processes and playbooks
Cross-Functional Collaboration
  • Partner with Sales, Product, and Support teams to drive customer outcomes
  • Surface customer insights that inform product improvements and roadmap priorities
  • Ensure internal teams have clear context when escalating customer needs

Who You Are
  • 3+ years in Customer Success, Account Management, or similar roles
  • Experience managing multiple customers in a SaaS environment
  • Strong communicator who can run structured conversations with customers
  • Curious and proactive - you like getting into the details of how things work
  • Comfortable balancing strategic conversations with hands-on execution
  • Experience working with ecommerce brands or support operations is a strong plus
  • Passionate about technology, automation, and the future of AI in customer support
  • Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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