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Gorgias Jobs (NOW HIRING)

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Maintain accurate records of customer interactions using our support platform (e.g., Gorgias, Shopify, Route) * Collaborate with internal teams (e.g., fulfillment, finance, operations, and e-commerce ...

SeneGence

AI Strategy & Applications Lead

Sapulpa, OK · On-site

Identify high-ROI AI use cases across: - Distributor experience (onboarding, selling tools, training) - eCommerce (Shopify, TikTok Shop, Amazon optimization) - Customer service (Gorgias automation ...

KAV

Customer Experience Associate (Part-Time)

Buffalo, NY · On-site

$19 - $24/hr

Experience with customer support tools (we use Gorgias and Shopify) * Highly detail-oriented and organized * Proactive mindset * Located in Buffalo, NY with the ability to meet with team members in ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

Maintain accurate records of customer interactions using our support platform (e.g., Gorgias, Shopify, Route) * Collaborate with internal teams (e.g., fulfillment, finance, operations, and e-commerce ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Maintain accurate records of customer interactions using our support platform (e.g., Gorgias, Shopify, Route) * Collaborate with internal teams (e.g., fulfillment, finance, operations, and e-commerce ...

KAV

$19 - $24/hr

Experience with customer support tools (we use Gorgias and Shopify) * Highly detail-oriented and organized * Proactive mindset * Located in Buffalo, NY with the ability to meet with team members in ...

Beddy's

Customer Service Specialist

South Jordan, UT · On-site +1

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat * Understand and apply company policies as they relate to customer interactions * Provide a positive ...

New

Beddy's

Customer Service Specialist

South Jordan, UT · On-site

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat * Understand and apply company policies as they relate to customer interactions * Provide a positive ...

New

Ancient Crunch Inc

Customer Service Associate

$22/hr

Knowledge of daily systems used (Klaviyo, Gorgias, Skio, Post Script, Slack, Google, Notion, etc.) * Forward tickets to the necessary departments (marketing, wholesale, tech, etc.) * Communicate and ...

Sans

Full Stack Software Engineer

Culver City, CA · On-site

$130K - $160K/yr

Maintain and expand integrations across our ecommerce stack, including Klaviyo, Attentive, Gorgias, and similar platforms, with clear ownership of APIs, webhooks, and data flows * Partner with the ...

Beddys

Customer Service Specialist

South Jordan, UT · On-site

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat * Understand and apply company policies as they relate to customer interactions * Provide a positive ...

New

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Gorgias information

What is the difference between Gorgias vs Customer Support Specialist?

AspectGorgiasCustomer Support Specialist
Primary RoleCustomer support platform management and automationDirect customer communication and issue resolution
Required SkillsKnowledge of e-commerce tools, CRM, and automationCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, tech-focused, SaaS industryRetail, service, or online business settings
Common CertificationsNone mandatory, but familiarity with SaaS tools helpsCustomer service certifications beneficial

Gorgias is a customer support platform used by e-commerce businesses to automate and manage customer interactions, while a Customer Support Specialist directly handles customer inquiries and issues. Gorgias focuses on platform management, whereas the Customer Support Specialist emphasizes personal communication. Both roles are essential in customer service but differ in scope and responsibilities.

What is a Gorgias job?

A Gorgias job typically refers to a position at Gorgias, a customer service platform that helps e-commerce businesses manage support tickets. Roles at Gorgias can include customer support, sales, engineering, and marketing. Employees often work with automation, AI, and integrations to improve customer interactions. Positions may be remote or based in company offices, depending on the role.

What is Gorgias?

Gorgias is a helpdesk platform designed specifically for e-commerce businesses to manage customer service across multiple channels such as email, live chat, social media, and SMS. It centralizes all customer interactions, enabling support teams to provide faster and more personalized responses. Gorgias also integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing agents to access customer order information and automate repetitive tasks. This helps businesses streamline their support operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Gorgias Customer Support Specialist?

To excel as a Gorgias Customer Support Specialist, you need strong communication skills, familiarity with customer service best practices, and preferably experience in e-commerce or SaaS environments. Proficiency in using the Gorgias helpdesk platform, ticketing systems, and integrations with e-commerce tools like Shopify or Magento is highly valuable. Excellent problem-solving abilities, patience, and the ability to multitask under pressure are important soft skills in this role. These skills ensure efficient resolution of customer inquiries, high customer satisfaction, and seamless support operations in a fast-paced online business environment.

How does a Customer Support Specialist at Gorgias typically collaborate with other teams to enhance the customer experience?

At Gorgias, Customer Support Specialists work closely with product, engineering, and customer success teams to resolve complex issues and communicate customer feedback. Regular cross-functional meetings and feedback loops help ensure that customer insights are incorporated into product improvements. This collaborative environment enables support specialists to advocate for customer needs, contribute to process optimization, and stay informed about new features, which enhances both the support they provide and their own professional development.
More about Gorgias jobs
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Gorgias jobs near you
Infographic showing various Gorgias job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Chat Ticketing Support Representative

Leading Edge Connections, LLC

Buffalo, NY • On-site

$18/hr

Other

Re-posted 15 days ago

Job description

Chat Ticketing Support Representative - Buffalo, NY
Join the LEC Family-where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart; because great results come from great people.
Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences?
Day-to-Day Project Tasks:
  • Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools.
  • Help fans with orders, password resets, website support, and product troubleshooting.
  • Use and maintain macros, tags, and workflows to streamline service.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact!
What We're Looking For:
  • Previous CRM experience required (Gorgias or Zendesk a big plus!)
  • Strong typing, multitasking, and communication skills.
  • Positive, team-oriented attitude-and a love for helping people.
If you're ready to join a team that values energy, excellence, and connection-apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center chat/call/ticketing experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Committed to meeting client metrics & goals/ability to implement actions for improvement
• Must have a High School Diploma or equivalent
Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple tickets at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested
Job Type:
-W2 Employment
-Full-time 40 hours
-Onsite in Buffalo, NY
Pay: $18 per hour
Paid training included
Must be able to work 40 hours per week during the paid training & busy season
Experience level:
  • 1-3 years

Apply