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Staples Customer Service Representative Jobs (NOW HIRING)

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site

$17 - $23/hr

Staples is business to business. You're what binds us together. At Quill, we make it easier for ... A customer-first approach with a passion for delivering exceptional service * Resilience and ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. At Quill, we make it easier for ... A customer-first approach with a passion for delivering exceptional service * Resilience and ...

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site

$15.25 - $20.75/hr

Staples is business to business. You're what binds us together. At Quill, we make it easier for ... A customer-first approach with a passion for delivering exceptional service * Resilience and ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.50 - $21/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site

$15.25 - $20.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site

$15.25 - $20.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

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Staples Customer Service Representative information

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How much do staples customer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for staples customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Staples Customer Service Representative, and why are they important?

To thrive as a Staples Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Outstanding communication, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient service, customer satisfaction, and smooth store operations.

What does a Staples Customer Service Representative do?

A Staples Customer Service Representative assists customers with their inquiries, processes transactions, and resolves issues related to products and services. They are responsible for providing knowledgeable and friendly service, whether in-store, over the phone, or online. Their duties often include helping customers locate items, processing returns or exchanges, and addressing concerns to ensure customer satisfaction. Additionally, they may handle store merchandising and help maintain a clean and organized work environment.

What is the difference between Staples Customer Service Representative vs Staples Sales Associate?

AspectStaples Customer Service RepresentativeStaples Sales Associate
Primary RoleAssist customers with inquiries, returns, and account issuesHelp customers find products, promote sales, and process transactions
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales skills, customer engagement
Work EnvironmentCustomer service counters, call centersSales floor, retail environment
Common CertificationsNone required, but retail/customer service experience preferredNone required, sales experience beneficial

While both roles involve interacting with customers in a retail setting, Staples Customer Service Representatives focus on resolving customer issues and providing support, whereas Staples Sales Associates primarily assist with product sales and promoting store offerings. Both positions require strong communication skills and retail experience, but their daily tasks differ based on customer interaction type.

What are some common challenges faced by Staples Customer Service Representatives and how can they be addressed?

Staples Customer Service Representatives often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and staying updated on product offerings and store policies. To handle these effectively, representatives rely on strong communication skills, thorough training, and teamwork. Regular collaboration with supervisors and other departments helps resolve complex issues efficiently, while ongoing learning ensures they can provide accurate information and quality service to every customer.
More about Staples Customer Service Representative jobs
What cities are hiring for Staples Customer Service Representative jobs? Cities with the most Staples Customer Service Representative job openings:
What states have the most Staples Customer Service Representative jobs? States with the most job openings for Staples Customer Service Representative jobs include:
What job categories do people searching Staples Customer Service Representative jobs look for? The top searched job categories for Staples Customer Service Representative jobs are:
Staples Customer Service Representative jobs near you
Infographic showing various Staples Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Staples, Inc.

Burlington, WI • On-site

$17 - $23/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

424th of 713 rated retailers

Job description

Staples is business to business. You’re what binds us together.

At Quill, we make it easier for businesses of all sizes to get what they need to work smarter. As an Inside Sales Specialist, you’ll play a critical role in supporting new and existing customers by delivering expert product guidance, driving transactional and solution-based sales, and partnering closely with Account Managers to win profitable business. This is a fast-paced, customer-focused role where your ability to build relationships, think strategically, and deliver results makes a direct impact.

What you’ll be doing:

  • Collaborate with Quill sales teams and internal partners to support new and existing customers across transactional and solution sales
  • Drive high conversion rates while adhering to approved margin guidelines
  • Meet or exceed net sales and margin goals
  • Partner with Account Managers and Key Account Managers to support one-time and recurring projects for key accounts
  • Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat
  • Educate customers on Quill’s specialized product offerings, pricing, and category-specific solutions
  • Maintain a strong and accurate opportunity pipeline using Quill’s CRM tools
  • Increase share of wallet by consolidating customer spend and positioning Quill as a trusted advisor
  • Grow average order value and deliver an exceptional end-to-end customer experience

What you bring to the table:

  • A highly driven, competitive, and results-oriented mindset
  • Strong communication, persuasion, and presentation skills
  • Ability to adapt and perform in a fast-changing, performance-driven environment
  • Strong time management and organizational skills with the ability to prioritize effectively
  • A customer-first approach with a passion for delivering exceptional service
  • Resilience and confidence in handling objections and rejection
  • Curiosity and a willingness to ask questions and continuously improve
  • A collaborative mindset with a desire to positively impact team culture
  • Ability to think dynamically and remain calm under pressure

What’s needed – Basic Qualifications:

  • High School Diploma or GED
  • At least 12 months of experience in sales or customer service
  • Demonstrated ability to communicate, present, and influence effectively
  • Strong verbal and written communication skills
  • Proven ability to manage multiple priorities in a results-driven environment
  • Strong problem-solving, critical thinking, and organizational skills

What’s needed – Preferred Qualifications:

  • 1+ years of B2B sales or sales-equivalent experience
  • Experience working with CRM tools and managing an opportunity pipeline
  • Knowledge of category-specific products such as Technology, Furniture, Print/Promotional, or Large Volume Quotes

  • Experience with virtual selling or solution-based sales environments

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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