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Staples Customer Service Representative Jobs (NOW HIRING)

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

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How much do staples customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for staples customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Staples Customer Service Representative, and why are they important?

To thrive as a Staples Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Outstanding communication, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient service, customer satisfaction, and smooth store operations.

What does a Staples Customer Service Representative do?

A Staples Customer Service Representative assists customers with their inquiries, processes transactions, and resolves issues related to products and services. They are responsible for providing knowledgeable and friendly service, whether in-store, over the phone, or online. Their duties often include helping customers locate items, processing returns or exchanges, and addressing concerns to ensure customer satisfaction. Additionally, they may handle store merchandising and help maintain a clean and organized work environment.

What is the difference between Staples Customer Service Representative vs Staples Sales Associate?

AspectStaples Customer Service RepresentativeStaples Sales Associate
Primary RoleAssist customers with inquiries, returns, and account issuesHelp customers find products, promote sales, and process transactions
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales skills, customer engagement
Work EnvironmentCustomer service counters, call centersSales floor, retail environment
Common CertificationsNone required, but retail/customer service experience preferredNone required, sales experience beneficial

While both roles involve interacting with customers in a retail setting, Staples Customer Service Representatives focus on resolving customer issues and providing support, whereas Staples Sales Associates primarily assist with product sales and promoting store offerings. Both positions require strong communication skills and retail experience, but their daily tasks differ based on customer interaction type.

What are some common challenges faced by Staples Customer Service Representatives and how can they be addressed?

Staples Customer Service Representatives often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and staying updated on product offerings and store policies. To handle these effectively, representatives rely on strong communication skills, thorough training, and teamwork. Regular collaboration with supervisors and other departments helps resolve complex issues efficiently, while ongoing learning ensures they can provide accurate information and quality service to every customer.
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Staples Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Staples, Inc.

Champaign, IL

$16 - $21.75/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 621 frontline employees who took The Breakroom Quiz

426th of 722 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill’s Inside Sales Account Manager role is an exciting opportunity to build meaningful customer relationships, drive revenue growth, and make a strong impact within a trusted brand. In this role, you will manage a dynamic book of business across North America, partnering with customers to understand their needs, deliver exceptional service, and uncover new opportunities.

What you’ll be doing:

• Serve as the primary point of contact and build long‑term customer relationships

• Manage a book of business with strong productivity and pipeline discipline

• Drive sales and profitability within existing accounts

• Make outbound calls to grow customer base

• Educate customers on Quill’s products and programs

• Collaborate with internal partners to maximize account potential

• Conduct meaningful sales conversations with high‑value customers

• Review P&L and revenue analytics to protect financial health of accounts

• Identify under‑penetrated categories to increase YOY revenue

• Consistently meet or exceed productivity metrics and KPIs

What you bring to the table:

• High integrity in all business interactions

• Strong time management and organizational skills

• Ability to uncover, develop, and close sales opportunities

• Strong relationship‑building skills

• Knowledge of products, pricing, and competition

• Ability to sell programs and solutions virtually

• Adaptability to a fast‑paced, evolving environment

• Strong problem‑solving and customer‑focused mindset

What’s needed – Basic Qualifications:

• Associate or Bachelor’s degree (or equivalent experience)

• Effective oral and written communication skills

What’s needed – Preferred Qualifications:

• 1+ years of sales or B2B experience

• Proven account management success

• Strong business acumen and strategic thinking

• Excellent communication skills

• Proficiency with Microsoft Office and CRM tools

• Strong organizational and problem‑solving abilities

• Ability to adapt quickly in a changing sales environment

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO + 7 observed holidays + 1 floating holiday

• Discounts, 401(k) match, wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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