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Staples Customer Service Representative Jobs (NOW HIRING)

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Customer Service Representative

Corpus Christi, TX · On-site

$15.50 - $21/hr

Store 2706978: 5801 Staples St, Corpus Christi, Texas 78413 Shift Availability Days & Evenings & Overnight Time Type Part time Customer Service Representative We want you to join our team as a ...

ExpressWay

Customer Service Rep

Alden, MN · On-site

$14 - $15/hr

Pay Range: $14.00-$15.00 per hours Position Title: Part-time Customer Service Representative ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

ExpressWay

Customer Service Rep

Albert Lea, MN · On-site

$15 - $16/hr

Pay range$15.00 - $16.00 per hour Position Title: Part-time Customer Service Representative Reports ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

ExpressWay

Customer Service Rep

Lake Crystal, MN · On-site

$14 - $15/hr

Pay Range $14.00-$15.00 Position Title: Part-time Customer Service Representative Reports To: Store ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

ExpressWay

Customer Service Rep

Sleepy Eye, MN · On-site

$15.75 - $21.50/hr

Position Title: Part-time Customer Service Representative Reports To: Store Manager and Assistant ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

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How much do staples customer service representative jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for staples customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Staples Customer Service Representative, and why are they important?

To thrive as a Staples Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Outstanding communication, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient service, customer satisfaction, and smooth store operations.

What does a Staples Customer Service Representative do?

A Staples Customer Service Representative assists customers with their inquiries, processes transactions, and resolves issues related to products and services. They are responsible for providing knowledgeable and friendly service, whether in-store, over the phone, or online. Their duties often include helping customers locate items, processing returns or exchanges, and addressing concerns to ensure customer satisfaction. Additionally, they may handle store merchandising and help maintain a clean and organized work environment.

What is the difference between Staples Customer Service Representative vs Staples Sales Associate?

AspectStaples Customer Service RepresentativeStaples Sales Associate
Primary RoleAssist customers with inquiries, returns, and account issuesHelp customers find products, promote sales, and process transactions
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales skills, customer engagement
Work EnvironmentCustomer service counters, call centersSales floor, retail environment
Common CertificationsNone required, but retail/customer service experience preferredNone required, sales experience beneficial

While both roles involve interacting with customers in a retail setting, Staples Customer Service Representatives focus on resolving customer issues and providing support, whereas Staples Sales Associates primarily assist with product sales and promoting store offerings. Both positions require strong communication skills and retail experience, but their daily tasks differ based on customer interaction type.

What are some common challenges faced by Staples Customer Service Representatives and how can they be addressed?

Staples Customer Service Representatives often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and staying updated on product offerings and store policies. To handle these effectively, representatives rely on strong communication skills, thorough training, and teamwork. Regular collaboration with supervisors and other departments helps resolve complex issues efficiently, while ongoing learning ensures they can provide accurate information and quality service to every customer.
More about Staples Customer Service Representative jobs
What cities are hiring for Staples Customer Service Representative jobs? Cities with the most Staples Customer Service Representative job openings:
What states have the most Staples Customer Service Representative jobs? States with the most job openings for Staples Customer Service Representative jobs include:
What job categories do people searching Staples Customer Service Representative jobs look for? The top searched job categories for Staples Customer Service Representative jobs are:
Staples Customer Service Representative jobs near you
Infographic showing various Staples Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep

Staples Enterprises, Inc.

Madelia, MN

$15 - $16/hr

Other

Posted 12 days ago

Job description

Pay Range: $15.00-$16.00 per hour


Position Title: Part-time Customer Service Representative

Reports To: Store Manager and Assistant Manager

Job Objective:

This position is responsible for positive and courteous customer engagement through operating the cash register and electronic scanner to itemize and total customers' purchase, receive payment, and assist in bagging purchases. This position reports to and receives direction from the Store Manager and Assistant Manager. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that contributes to the increased profitability of the store and exhibits commitment to customer service. 

Principal Duties and Responsibilities:

  • Greet customers and promote outstanding customer service with all guests and associates.
  • Responsible for accurate cash handling. Accepting money and providing change to customers.
  • Handle customer complaints, take prompt and appropriate action to resolve the problem, or determining when to escalate the problem to management.
  • Drive sales through effective communication with customers.
  • Complete any paperwork required. Keep accurate logs of transactions as necessary.
  • Inform supervisor of equipment breakdown or adjustments required.
  • Follow appropriate food-handling procedures.
  • Making sure that shelves and racks are stocked, clean and neat.
  • Strong attention to detail and problem-solving skills. The staff is responsible for the upkeep and appearance of every part of the store including restrooms and storefront.
  • Follow all procedures on daily duties, closing and opening procedures and ensure that all transactions are correct, and all mistakes are noted or fixed.
  • Adhere to all City, County, and State regulations, policies, laws, and ordinances.
  • Maintain a clean and customer friendly environment inside and outside the store.
  • Protect store assets by being aware of security processes, checking ID's when appropriate, and being alert and aware of the behavior of people in the store.
  • Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical activities, confidentiality, and great customer service.
  • Continuous improvement through self-development and educational training and attend all training sessions required by law and the Company.

Qualifications of the Position:

  • Excellent customer service skills.
  • Strong communication skills.
  • Ability to read and follow written instructions.
  • Able to work in a fast-paced environment.
  • Physically able to perform light to medium lifting (50 lbs.), pushing, pulling, reaching, bending, and walking.
  • Ability to manage and prioritize a variety of activities simultaneously.
  • Ability to stand for several hours at a time.
  • Must be available to work days, evenings, weekends, and holidays.
  • Exposure to outside weather conditions and walk-in cooler and freezers frequently.
  • Ability to handle raw, frozen, and cooked food products, where applicable.
  • Ability to work with nuts and other allergens.

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