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Staples Customer Service Representative Jobs (NOW HIRING)

Staples, Inc.

Customer Service Representative

Waukegan, IL

$15.25 - $20.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Waukegan, IL

$15.25 - $20.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... sales or customer service. • Demonstrated ability to communicate, present, and influence ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

Staples is business to business. You're what binds us together. As an Inside Business Development ... Acting as the first point of contact for prospective and existing customers, you'll identify ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

Staples is business to business. You're what binds us together. As an Inside Business Development ... Acting as the first point of contact for prospective and existing customers, you'll identify ...

Staples, Inc.

Customer Service Representative

Aurora, IL · Hybrid

$22.75 - $27/hr

You'll drive growth by reaching out to new prospects, reactivating past customers, and ... At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Accountable to develop and drive Quill's annual Managed Customer Base P&L performance ($500M ... Ability to travel 50% of the time At Staples, "inclusion" is an action word. It represents what we ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Accountable to develop and drive Quill's annual Managed Customer Base P&L performance ($500M ... Ability to travel 50% of the time At Staples, "inclusion" is an action word. It represents what we ...

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How much do staples customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for staples customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Staples Customer Service Representative, and why are they important?

To thrive as a Staples Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Outstanding communication, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient service, customer satisfaction, and smooth store operations.

What does a Staples Customer Service Representative do?

A Staples Customer Service Representative assists customers with their inquiries, processes transactions, and resolves issues related to products and services. They are responsible for providing knowledgeable and friendly service, whether in-store, over the phone, or online. Their duties often include helping customers locate items, processing returns or exchanges, and addressing concerns to ensure customer satisfaction. Additionally, they may handle store merchandising and help maintain a clean and organized work environment.

What is the difference between Staples Customer Service Representative vs Staples Sales Associate?

AspectStaples Customer Service RepresentativeStaples Sales Associate
Primary RoleAssist customers with inquiries, returns, and account issuesHelp customers find products, promote sales, and process transactions
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales skills, customer engagement
Work EnvironmentCustomer service counters, call centersSales floor, retail environment
Common CertificationsNone required, but retail/customer service experience preferredNone required, sales experience beneficial

While both roles involve interacting with customers in a retail setting, Staples Customer Service Representatives focus on resolving customer issues and providing support, whereas Staples Sales Associates primarily assist with product sales and promoting store offerings. Both positions require strong communication skills and retail experience, but their daily tasks differ based on customer interaction type.

What are some common challenges faced by Staples Customer Service Representatives and how can they be addressed?

Staples Customer Service Representatives often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and staying updated on product offerings and store policies. To handle these effectively, representatives rely on strong communication skills, thorough training, and teamwork. Regular collaboration with supervisors and other departments helps resolve complex issues efficiently, while ongoing learning ensures they can provide accurate information and quality service to every customer.
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Staples Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Staples, Inc.

Waukegan, IL

$15.25 - $20.75/hr

Full-time

Retirement, PTO

Posted 9 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 621 frontline employees who took The Breakroom Quiz

426th of 722 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing:

• Drive a high conversion rate of opportunities within approved margin guidelines.

• Meet or exceed net sales and margin goals.

• Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.

• Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.

• Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.

• Meet phone time and dial expectations to stay consistently engaged with customers.

• Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.

• Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.

• Educate customers on relevant Quill.com features and benefits based on category needs.

• Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table:

• A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.

• Ability to excel in an environment that requires adaptability and comfort with change.

• Strong presentation skills.

• Self-starter with a results-focused approach.

• Excellent time management and organizational capabilities.

• Curiosity and willingness to ask questions, viewing challenges as opportunities.

• Persistence and resilience—the ability to handle rejection and keep going.

• Customer‑first mindset.

• Desire to positively influence team culture and support colleagues.

• Ability to think dynamically and remain calm under pressure.

• Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

• At least 12 months of relevant experience in sales or customer service.

• Demonstrated ability to communicate, present, and influence effectively.

• Excellent verbal and written communication skills.

• Self‑motivated with the ability to thrive in a results‑driven environment.

• Strong prioritization, critical thinking, and problem‑solving skills.

• Strong time management and organizational abilities.

• High School Diploma or GED.

What’s needed – Preferred Qualifications

• Thorough knowledge of category‑specific products and services (Technology, Furniture, Print/Promotional, Large Volume Quotes).

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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