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Staples Customer Service Representative Jobs (NOW HIRING)

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$22.75 - $27/hr

As a Business Development Representative at Quill , a valued Staples company, you'll play a key ... High School Diploma or GED required * 1+ year of professional experience (sales, customer service ...

Staples, Inc.

Customer Service Representative

Burlington, WI · Remote

$17 - $23/hr

Quill, a proud member of the Staples family of brands, is looking for an Inside Sales Account ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Staples, Inc.

Customer Service Representative

Naperville, IL · Remote

$16 - $21.75/hr

Quill, a proud member of the Staples family of brands, is looking for an Inside Sales Account ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · Remote

$15.75 - $21.25/hr

Quill, a proud member of the Staples family of brands, is looking for an Inside Sales Account ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Staples, Inc.

Customer Service Representative

Rockford, IL · Remote

$16 - $21.75/hr

Quill, a proud member of the Staples family of brands, is looking for an Inside Sales Account ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site

$17 - $23/hr

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to ... Use customer insights, including order history, to guide quality conversations. * Leverage ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site

$16 - $21.75/hr

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to ... Use customer insights, including order history, to guide quality conversations. * Leverage ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... At least 12 months of relevant experience in sales or customer service. * High School Diploma or ...

Staples, Inc.

Customer Service Representative

Champaign, IL · Remote

$16 - $21.75/hr

Quill, a proud member of the Staples family of brands, is looking for an Inside Sales Account ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to ... Use customer insights, including order history, to guide quality conversations. * Leverage ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.50 - $21/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... At least 12 months of relevant experience in sales or customer service. * High School Diploma or ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... At least 12 months of relevant experience in sales or customer service. * High School Diploma or ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Staples is business to business. You're what binds us together. Quill makes the job of ordering ... At least 12 months of relevant experience in sales or customer service. * High School Diploma or ...

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Staples Customer Service Representative information

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How much do staples customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for staples customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Staples Customer Service Representative?

To thrive as a Staples Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Outstanding communication, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient service, customer satisfaction, and smooth store operations.

What does a Staples Customer Service Representative do?

A Staples Customer Service Representative assists customers with their inquiries, processes transactions, and resolves issues related to products and services. They are responsible for providing knowledgeable and friendly service, whether in-store, over the phone, or online. Their duties often include helping customers locate items, processing returns or exchanges, and addressing concerns to ensure customer satisfaction. Additionally, they may handle store merchandising and help maintain a clean and organized work environment.

What is the difference between Staples Customer Service Representative vs Staples Sales Associate?

AspectStaples Customer Service RepresentativeStaples Sales Associate
Primary RoleAssist customers with inquiries, returns, and account issuesHelp customers find products, promote sales, and process transactions
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales skills, customer engagement
Work EnvironmentCustomer service counters, call centersSales floor, retail environment
Common CertificationsNone required, but retail/customer service experience preferredNone required, sales experience beneficial

While both roles involve interacting with customers in a retail setting, Staples Customer Service Representatives focus on resolving customer issues and providing support, whereas Staples Sales Associates primarily assist with product sales and promoting store offerings. Both positions require strong communication skills and retail experience, but their daily tasks differ based on customer interaction type.

What are some common challenges faced by Staples Customer Service Representatives and how can they be addressed?

Staples Customer Service Representatives often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and staying updated on product offerings and store policies. To handle these effectively, representatives rely on strong communication skills, thorough training, and teamwork. Regular collaboration with supervisors and other departments helps resolve complex issues efficiently, while ongoing learning ensures they can provide accurate information and quality service to every customer.
More about Staples Customer Service Representative jobs
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Staples Customer Service Representative jobs near you
Infographic showing various Staples Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 49% Full Time, 38% Part Time, and 13% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Staples, Inc.

Aurora, IL • On-site

$22.75 - $27/hr

Full-time

Retirement, PTO

Re-posted 23 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 631 frontline employees who took The Breakroom Quiz

427th of 733 rated retailers

Job description

As a Business Development Representative at Quill, a valued Staples company, you’ll play a key role in driving new customer growth across both education and commercial segments.

This is a high-activity, outbound sales role where you’ll connect with prospective customers, introduce tailored solutions, and help organizations recognize value in Quill’s offerings.

You’ll also own early-stage account growth, managing new customers for a defined period to establish ordering patterns and expand spend before transitioning them to an Account Manager.

This role is a strong entry point into a long-term sales career, offering clear exposure to account management, customer strategy, and revenue ownership.

What You’ll Be Doing

  • Conduct outbound calls to prospective and non-ordering customers to generate new business
  • Engage inbound and assigned leads to convert interest into active customers
  • Build and manage a consistent pipeline across education and commercial segments
  • Present pricing, programs, and solutions tailored to customer needs
  • Establish early customer relationships and drive initial order activity and repeat purchasing
  • Manage newly acquired accounts for a defined period to stabilize and grow spend before handoff
  • Maintain accurate CRM records, including pipeline activity and performance tracking
  • Meet or exceed monthly and quarterly sales metrics and activity goals

What You Bring to the Table

  • Competitive, goal-oriented mindset with an interest in sales
  • Strong communication skills and confidence engaging over the phone
  • Customer-first mindset with a focus on delivering value and building long-term relationships
  • Comfort working in a metrics-driven, high-activity environment
  • Ability to stay organized and manage multiple opportunities at once
  • Resilience and persistence when navigating objections and rejection
  • Collaborative approach and willingness to learn from peers and leaders

Basic Qualifications

  • High School Diploma or GED required
  • 1+ year of professional experience (sales, customer service, or related)
  • Experience managing priorities and working toward performance targets
  • Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Preferred Qualifications

  • Associate or bachelor’s degree
  • 1+ year of B2B sales, customer acquisition, or business development experience
  • Experience in quota-driven or metrics-based roles
  • Exposure to education or commercial customer segments is a plus

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

    Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. 

  • $22.75/hour - $27.00/hour, plus incentive opportunity
    The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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