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Staples Customer Service Representative Jobs (NOW HIRING)

Staples, Inc.

Customer Service Representative

Aurora, IL

$15.50 - $21/hr

Accountable to develop and drive Quill's annual Managed Customer Base P&L performance ($500M ... Ability to travel 50% of the time At Staples, "inclusion" is an action word. It represents what we ...

Staples Enterprises, Inc.

Customer Service Rep

Jackson, MN

$15.25 - $20.50/hr

Position Title: Part-time Customer Service Representative Reports To: Store Manager and Assistant ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

Shaka Wear

Be Seen First

Multilingual Customer Service Representative

Los Angeles, CA · On-site

$20/hr

From our world-famous heavyweight tees to our growing collection of streetwear staples, we don't ... About the Role Shaka Wear is looking for a customer service representative, or CSR, who will act as ...

ExpressWay

Customer Service Rep

Lake Crystal, MN · On-site

$14 - $15/hr

Pay Range $14.00-$15.00 Position Title: Part-time Customer Service Representative Reports To: Store ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

ExpressWay

Customer Service Rep

Madelia, MN · On-site

$15 - $16/hr

Pay Range: $15.00-$16.00 per hour Position Title: Part-time Customer Service Representative Reports ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

ExpressWay

Customer Service Rep

Albert Lea, MN · On-site

$15 - $16/hr

Pay range$15.00 - $16.00 per hour Position Title: Part-time Customer Service Representative Reports ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

Expressway Cinema Rentals

Customer Service Rep

Jackson, MN · On-site

$15.25 - $20.50/hr

Position Title: Part-time Customer Service Representative Reports To: Store Manager and Assistant ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

Expressway Cinema Rentals

Customer Service Rep

Lakefield, MN · On-site

$14.50 - $19.75/hr

Position Title: Part-time Customer Service Representative Reports To: Store Manager and Assistant ... Maintain and develop Staples Enterprises, Inc's corporate image and reputation via ethical ...

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Staples Customer Service Representative information

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How much do staples customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for staples customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Staples Customer Service Representative, and why are they important?

To thrive as a Staples Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Outstanding communication, patience, and a customer-oriented attitude help you stand out in this role. These skills ensure efficient service, customer satisfaction, and smooth store operations.

What does a Staples Customer Service Representative do?

A Staples Customer Service Representative assists customers with their inquiries, processes transactions, and resolves issues related to products and services. They are responsible for providing knowledgeable and friendly service, whether in-store, over the phone, or online. Their duties often include helping customers locate items, processing returns or exchanges, and addressing concerns to ensure customer satisfaction. Additionally, they may handle store merchandising and help maintain a clean and organized work environment.

What is the difference between Staples Customer Service Representative vs Staples Sales Associate?

AspectStaples Customer Service RepresentativeStaples Sales Associate
Primary RoleAssist customers with inquiries, returns, and account issuesHelp customers find products, promote sales, and process transactions
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales skills, customer engagement
Work EnvironmentCustomer service counters, call centersSales floor, retail environment
Common CertificationsNone required, but retail/customer service experience preferredNone required, sales experience beneficial

While both roles involve interacting with customers in a retail setting, Staples Customer Service Representatives focus on resolving customer issues and providing support, whereas Staples Sales Associates primarily assist with product sales and promoting store offerings. Both positions require strong communication skills and retail experience, but their daily tasks differ based on customer interaction type.

What are some common challenges faced by Staples Customer Service Representatives and how can they be addressed?

Staples Customer Service Representatives often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and staying updated on product offerings and store policies. To handle these effectively, representatives rely on strong communication skills, thorough training, and teamwork. Regular collaboration with supervisors and other departments helps resolve complex issues efficiently, while ongoing learning ensures they can provide accurate information and quality service to every customer.
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Staples Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Staples, Inc.

Aurora, IL

$15.50 - $21/hr

Full-time

Posted 9 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 621 frontline employees who took The Breakroom Quiz

426th of 722 rated retailers

Job description

The VP Sales, Quill is responsible for driving accelerated growth and meeting or exceeding the sales and profitability targets through effective leadership, talent management and the execution of strategic digital and inside sales initiatives. In addition, the VP of sales is required to effectively collaborate with other departments peers to achieve business results. This role will be responsible for partnering with digital leadership of SB to oversee and implement the sales go-to-market strategy with overall sales of approximately $500M.  

Duties & Responsibilities

  • Develops strategic sales plans to drive growth goals through acquisition, account management, retention, reactivation, sales performance and operational excellence.
  • Cross functionally collaborates to develop go to market plans across key verticals including promotional and pricing strategies, positioning, customer segmentation, and contact strategies to build pipeline and drive both topline and operating profit growth.
  • Actively participates as a member of the Quill Leadership team to collaboratively establish priorities, objectives and plans for implementation.
  • Accountable to develop and drive Quill's annual Managed Customer Base P&L performance ($500M)
  • Oversees responsibilities, performance and funnel management of 200+ sales team which includes Directors, Managers, and inside/outside selling organization to drive effective adoption of selling methodologies and sales tools, as well as accountability to KPIs, sales, and profitability attainment.
  • Inspires the organization to achieve results through an engaged, inclusive and performance-driven team culture.
  • Engages, negotiates and develops sales strategies with prospects and customers for larger associations, enterprises and/or programmatic opportunities.
  • Partners and influences vendor community in areas that will advance our strategic focus on maximizing market share gains in the small to medium sized business industry.
  • Responsible for the structure and execution of sales incentive and commission programs (with Finance oversight).
  • Monitor emerging marketplace trends and available data to drive decision making and ensure evolution of sales strategy and execution.

What You Bring To The Table:

  • Bachelors Degree in Business Mgmt, Marketing or equivalent field  
  • 15+ years of digital and/or ecommerce related sales leadership experience for enterprise level complex/custom solutions
  • Minimum 5 years in a B2B senior leadership role with direct/indirect leadership of acquisition, account mgmt and reactivation teams including inside phone and outside direct selling organizations. 
  • Multidimension leadership including ability to develop sales and organizational strategy, a high-performance team and drive execution of profitable revenue growth.
  • Creative selling, project management skills and strategic planning ability
  • Able to enact and execute prioritization initiatives and measures.
  • Ability to communicate and negotiate customer opportunities with sophisticated customers/clients.
  • Savvy negotiator with the ability to drive profitable, long-term customer/client partnerships.
  • Proven analytical thinking and operational rigor with a customer-profit mindset.
  • Strong business, financial operations, and technical acumen
  • Passionate about building, developing, and retaining a high-performing team
  • Strong verbal, written and presentation skills

  • Ability to travel 50% of the time 


     

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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