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Gorgias Jobs (NOW HIRING)

Beddy's

Customer Service Specialist

South Jordan, UT · On-site

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat * Understand and apply company policies as they relate to customer interactions * Provide a positive ...

New

Sans

Full Stack Software Engineer

Culver City, CA

$130K - $160K/yr

Maintain and expand integrations across our ecommerce stack, including Klaviyo, Attentive, Gorgias, and similar platforms, with clear ownership of APIs, webhooks, and data flows * Partner with the ...

Beddy's

Customer Service Specialist

South Jordan, UT · On-site

$17/hr

Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat * Understand and apply company policies as they relate to customer interactions * Provide a positive ...

New

ATLETICA USA LLC

Be Seen First

Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

Experience with helpdesk tools (e.g., Gorgias, Zendesk) and carrier portals is a plus. * Organized, proactive, and comfortable owning a problem until it is solved. * Based in or near Corona, CA ...

OuterSignal Inc

Senior Software Engineer

New York, NY · On-site

$200K - $300K/yr

APIs, dashboards, integrations (Shopify, Klaviyo, Slack, Zapier, Gorgias) * Keep us ahead on privacy & compliance * Work directly with Founding Team on roadmap, product direction, and hiring future ...

Sans

Full Stack Software Engineer

Culver City, CA · On-site

$130K - $160K/yr

Maintain and expand integrations across our ecommerce stack, including Klaviyo, Attentive, Gorgias, and similar platforms, with clear ownership of APIs, webhooks, and data flows * Partner with the ...

Swishbreaks

Customer Support Lead

New York, NY · On-site

$65K - $75K/yr

Experience with ticketing platforms like Zendesk, Gorgias, Intercom, or similar. * A track record of building support processes, SOPs, and workflows from the ground up. * Strong written communication ...

US Expediters, LLC

Inside Sales Consultant

Stafford, TX · On-site

Comfortable using CRM and contact center platforms such as Shopify, Gorgias, or Aircall. Knowledge, Skills & Abilities * Strong communication and active listening skills. * Confidence in consultative ...

Aime Leon Dore

Customer Experience Manager

New York, NY

$80K - $90K/yr

Experience with Gorgias, ERP, 3PL Warehousing and Shopify preferred * Ability to collaborate effectively, hold others accountable, and take ownership of function * Strong problem-solving skills with ...

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Gorgias information

What is the difference between Gorgias vs Customer Support Specialist?

AspectGorgiasCustomer Support Specialist
Primary RoleCustomer support platform management and automationDirect customer communication and issue resolution
Required SkillsKnowledge of e-commerce tools, CRM, and automationCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, tech-focused, SaaS industryRetail, service, or online business settings
Common CertificationsNone mandatory, but familiarity with SaaS tools helpsCustomer service certifications beneficial

Gorgias is a customer support platform used by e-commerce businesses to automate and manage customer interactions, while a Customer Support Specialist directly handles customer inquiries and issues. Gorgias focuses on platform management, whereas the Customer Support Specialist emphasizes personal communication. Both roles are essential in customer service but differ in scope and responsibilities.

What is a Gorgias job?

A Gorgias job typically refers to a position at Gorgias, a customer service platform that helps e-commerce businesses manage support tickets. Roles at Gorgias can include customer support, sales, engineering, and marketing. Employees often work with automation, AI, and integrations to improve customer interactions. Positions may be remote or based in company offices, depending on the role.

What is Gorgias?

Gorgias is a helpdesk platform designed specifically for e-commerce businesses to manage customer service across multiple channels such as email, live chat, social media, and SMS. It centralizes all customer interactions, enabling support teams to provide faster and more personalized responses. Gorgias also integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing agents to access customer order information and automate repetitive tasks. This helps businesses streamline their support operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Gorgias Customer Support Specialist?

To excel as a Gorgias Customer Support Specialist, you need strong communication skills, familiarity with customer service best practices, and preferably experience in e-commerce or SaaS environments. Proficiency in using the Gorgias helpdesk platform, ticketing systems, and integrations with e-commerce tools like Shopify or Magento is highly valuable. Excellent problem-solving abilities, patience, and the ability to multitask under pressure are important soft skills in this role. These skills ensure efficient resolution of customer inquiries, high customer satisfaction, and seamless support operations in a fast-paced online business environment.

How does a Customer Support Specialist at Gorgias typically collaborate with other teams to enhance the customer experience?

At Gorgias, Customer Support Specialists work closely with product, engineering, and customer success teams to resolve complex issues and communicate customer feedback. Regular cross-functional meetings and feedback loops help ensure that customer insights are incorporated into product improvements. This collaborative environment enables support specialists to advocate for customer needs, contribute to process optimization, and stay informed about new features, which enhances both the support they provide and their own professional development.
More about Gorgias jobs
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Gorgias jobs near you
Infographic showing various Gorgias job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Customer Service Specialist

Beddy's

South Jordan, UT • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

CUSTOMER SERVICE SPECIALIST (CSS)
BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.
Hours
Full-Time:
  • 40 hours per week
  • Standard schedule is 8 hours per day in-office
  • Some evening availability may be required

Location
Beddy's offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009
Pay
$17.00 per hour
DESCRIPTION
Customer Service Specialists support our customers across multiple communication channels while helping maintain a consistent, thoughtful experience that reflects the Beddy's brand.
This role focuses on clear communication, problem-solving, and strong attention to detail. Team members are expected to manage their time well, stay up to date on products and policies, and contribute to both daily support and ongoing team needs.
All Customer Service Specialists share the same core responsibilities. In addition, each team member is assigned an area of focus to support team coverage and business needs. These assignments do not change the role or level of the position and may shift over time.
RESPONSIBILITIES
  • Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat
  • Understand and apply company policies as they relate to customer interactions
  • Provide a positive, solutions-focused support experience for customers
  • Communicate clearly and professionally across all channels
  • Collaborate with team members and leadership to ensure consistency
  • Maintain a strong understanding of products, services, and current initiatives
  • Accurately document customer interactions, feedback, and relevant details
  • Identify trends, recurring issues, and opportunities to improve the customer experience
  • Manage time effectively and prioritize tasks to meet response expectations
  • Assist with coverage during high-volume periods or team absences
  • Participate in team meetings and ongoing training
  • Complete additional assignments and projects as directed

ASSIGNED AREAS OF FOCUS
(Designated by Manager; all CSS team members support across channels as needed)
Email & Chat
  • Support the majority of customer inquiries through email and chat
  • Ensure timely, accurate responses and clear resolution paths
  • Handle questions, concerns, and order support with attention to detail
  • Maintain organized and thorough documentation within the platform
  • Monitor and respond to customer reviews as assigned

Social Media & Phones
  • Support customer interactions across social platforms and phone channels
  • Engage with customers in a way that reflects brand voice and tone
  • Monitor activity, respond to inquiries, and identify engagement opportunities
  • Provide a consistent and positive experience across public-facing channels
  • Escalate or route conversations as needed

Customer Resolutions & Support
  • Manage shipping protection claims, chargebacks, and order-related concerns
  • Resolve issues related to shipping, missing items, and delivery exceptions
  • Review and respond to customer feedback and reviews as assigned
  • Research and follow through on more complex customer situations
  • Maintain accurate documentation and ensure clear resolution outcomes
  • Identify patterns or recurring issues and share insights with the team
  • Step in to support other channels during high-volume periods or as needed

PERFORMANCE EXPECTATIONS
  • Maintain consistent, timely responses within assigned responsibilities
  • Communicate in a way that reflects Beddy's brand voice and values
  • Demonstrate accuracy in applying policies and documenting interactions
  • Show ownership of assigned work and follow through to completion
  • Stay informed on product updates, processes, and team communication
  • Be adaptable and willing to support shifting team needs
  • Contribute to a positive, collaborative team environment
  • Identify opportunities to improve the customer experience and share feedback

REQUIREMENTS
  • High school diploma or equivalent
  • 1+ year of customer service experience preferred (or equivalent experience)
  • Experience with customer service platforms such as Gorgias or similar tools preferred
  • Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred
  • Basic proficiency in Google Workspace and/or Microsoft Office
  • Strong written and verbal communication skills
  • Ability to self-manage, prioritize, and complete tasks accurately and on time
  • Comfortable working both independently and as part of a team
  • Positive, solutions-oriented approach to customer interactions
  • Reliable internet access for remote work (every Friday)

COMPENSATION AND BENEFITS
  • Health, dental, vision, and life insurance
  • 401(k) with company match, 1 year waiting period
  • Paid time off and paid holidays
  • Employee product discount
  • Schedule: Monday-Thursday in office (South Jordan, UT area), Friday remote.

Apply