Paypal Customer Service Jobs (NOW HIRING)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks Sr Software Engineer in San Jose, CA

Job Duties: Design and implement complex, multi-tier distributed software applications. Build new APIs to enhance PayPal's portfolio of popular services. Build performance-sensitive systems that serve tens of millions of requests each day, document and test systems, and modify as appropriate to contribute to projects with other engineers, architects, managers, and Product Management, QA, and Operations teams to design and develop innovative processes and create solutions that meet business requirements. Be an active voice in architectural decisions for PayPal's core payments system. Build and take operational responsibility for Java services that serve millions of users. Partial telecommuting permitted from within a commutable distance.

Minimum Requirements: Master's degree, or foreign equivalent, in Computer Science, Software Engineering, or a closely related field, plus two years of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree, or foreign equivalent, in Computer Science, Software Engineering, or a closely related field, plus five years of experience in the job offered or a related occupation.

Special Skill Requirements:

1. Experience designing and implementing efficient data structures and algorithms, including analysis, optimization, and scalability for complex software solutions. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

2. Experience architecting distributed systems and building scalable, fault-tolerant multi-tier applications using industry-standard architectural styles (such as microservices, service-oriented architecture, and event-driven systems with technologies like Apache Kafka and Google Cloud Pub/Sub), and applying design patterns to create scalable, maintainable, and high-performance applications with object-oriented principles and Java. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

3. Experience processing and analyzing large-scale datasets using Google BigQuery, Bigtable, Apache HBase, Apache Spark, Hive, Hadoop, and Pig to deliver fast, scalable, and reliable data insights for enterprise applications. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

4. Experience applying mathematical modeling, probability, and statistical techniques to large-scale data-driven analytics and decision-making. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

5. Experience architecting and developing applications leveraging generative AI and Model Context Protocol to integrate foundation models with real-time external data and enterprise systems, driving automation and intelligent decision-making in large-scale environments. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

6. Experience designing, implementing, and optimizing relational and NoSQL database systems for high-transaction, enterprise environments. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

7. Experience working in the payments domain, including foreign exchange (FX), cryptocurrencies, and pricing models supporting global financial transactions. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

8. Experience architecting, deploying, and managing applications on cloud services such as AWS, Azure, or Google Cloud Platform, including cloud-based storage, security, and scalability tasks. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

9. Experience implementing DevOps practices, including continuous integration/continuous deployment, monitoring, and automation for operational excellence in software delivery. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

10. Designing for system health, deploying telemetry, and using tools- SignalFx, Splunk, and DataDog - for proactive insights and troubleshooting. (2 years with a Master's Degree or 5 years with a Bachelor's Degree);

EOE, including disability/vets.

The base pay for this role will depend on where you work and the relevant experience andexpertiseyou bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | Salary: $169,576.00-243,500.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Additionalcompensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

Must be legally authorized to work in the U.S. without sponsorship.

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us atpaypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.