Flex Time Wayfair Customer Service Jobs (NOW HIRING)

Full Time Furniture Sales Associate + Key Holder for Birch Lane (A Wayfair Specialty Brand)

Location: Boca Raton, Florida

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store  might be the future home for your career.

The base pay for this position is $22.00 per hour + Competitive Bonus Structure

What you’ll do:

• Engage and connect with customers and drive sales by asking thoughtful questions to understand their needs and style, guiding them through their questions, and providing the best options for their homes.
• Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and foster a great customer experience.
• Support Store Leaders to train and develop associates on knowledge of our product, proper selling behavior, customer engagement, as well operations, visual, and other aspects of their roles.
• Along with the Store Manager, provide helpful observational feedback and thoughtful guidance to Sales Associates to aid them to adapt and grow within their roles.
• Deliver and drive individual and team sales and service KPIs, productivity standards and store goals by providing coaching and support to the Sales team.
• Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.  
• Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment. 
• Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities. Opening and closing regularly.
• Manage and monitor stock levels, merchandise presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual, cleanliness, and safety standards of the store and back of house.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

What you’ll need:

• 2+ years experience motivating and coaching a team to achieve sales goals (preferably as a store Leader or Trainer).
• Passion for great customer service and a drive to exceed sales targets.
• Strong sales, organization, self-motivation, communication and relationship management skills.
• An ability to handle customer escalations and demonstrate professional maturity
• Demonstrated ability to work within a team sales environment.
• Strong technical acumen to learn necessary software and hardware; proficiency in Google. Suites and/or Microsoft Office applications, as well as proficiency in operating tablets and POS systems.
• Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Able to speak, read and comprehend English to ensure your safety and the safety of those working around you.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 75 lbs with assistance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits:

• Medical benefits, financial benefits, and a generous employee discount

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
 
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.