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Customer Service Computer Jobs (NOW HIRING)

MTM

Customer Service Representative

Baltimore, MD

$22.50/hr

Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure * Manage inbound calls from our members to verify eligibility and ...

MTM, Inc.

Customer Service Representative

Baltimore, MD · On-site

$22.50/hr

Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure * Manage inbound calls from our members to verify eligibility and ...

MTM

Customer Service Representative

Baltimore, MD

$21/hr

Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure * Manage inbound calls from our members to verify eligibility and ...

MTM, Inc.

Customer Service Representative

Baltimore, MD · On-site

$21/hr

Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure * Manage inbound calls from our members to verify eligibility and ...

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Customer Service Computer information

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How much do customer service computer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer service computer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service computer professional?

To excel as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, empathy, and active listening are crucial soft skills for building rapport and resolving customer issues. These qualities ensure effective customer interactions, high satisfaction rates, and the efficient handling of inquiries and complaints.

What is the difference between Customer Service Computer vs Customer Support Specialist?

AspectCustomer Service ComputerCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; technical knowledge may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support centers, online platforms
Industry UsageRetail, telecommunications, e-commerceIT, software, hardware companies
Common Search IntentCustomer service roles, basic supportTechnical support, troubleshooting

Customer Service Computer roles focus on assisting customers with general inquiries and basic issues, often in retail or service industries. Customer Support Specialist positions typically involve technical troubleshooting and specialized support, especially in IT or software sectors. While both roles require strong communication skills, Customer Support Specialists usually need more technical knowledge.

What computer skills are needed for customer service?

Customer service roles typically require basic computer skills such as proficiency in using email, word processing, and spreadsheet software. Familiarity with customer relationship management (CRM) systems and the ability to navigate online platforms are also important for handling customer inquiries efficiently.

What are some common challenges faced by customer service computer professionals, and how can they be managed effectively?

Customer Service Computer professionals often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing diverse customer concerns within tight timeframes. To manage these effectively, it's important to stay up-to-date with product knowledge, use clear communication, and leverage available support resources or escalation protocols. Many organizations provide ongoing training and encourage collaboration with technical teams, helping team members resolve issues more efficiently and maintain high customer satisfaction.

What does a customer service computer professional do?

A Customer Service Computer professional assists customers with technical issues related to computer hardware, software, and network systems. They troubleshoot problems, provide solutions, and guide users through technical processes, often via phone, email, or chat. Their goal is to ensure customer satisfaction by resolving technical issues efficiently. They may also document customer interactions and escalate complex problems to higher-level technical teams. This role requires strong communication skills, technical knowledge, and patience.
More about Customer Service Computer jobs
What states have the most Customer Service Computer jobs? States with the most job openings for Customer Service Computer jobs include:
What job categories do people searching Customer Service Computer jobs look for? The top searched job categories for Customer Service Computer jobs are:
Customer Service Computer jobs near you

Merchant Customer Service Specialist I

M&T Bank

Williamsville, NY

$20.55 - $34.25/hr

Full-time

Posted 11 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

89th of 170 rated banks

Job description

Overview:

Act as the primary customer service contact In Merchant Customer Service phone queue for in-bound customer / client calls solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.

Primary Responsibilities:
  • Receive incoming customer client calls using excellent customer service and telephone skills.
  • Answer inquiries and resolve customer issues for all merchant services' products.
  • Uses 14 to 15 related software's, mainframe applications for servicing clients
  • Understand Processing on 6 different Merchant processing platforms.
  • Answer Specialized Chargeback questions
  • Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries.
  • Identify and monitor clients daily for Fraud or High risk processing
  • Make recommendations on account adjustments, fees and waivers to client accounts.
  • Technical trouble shooting of equipment and assessment , preparation and ordering of replacement equipment for the client
Education and Experience Required:

Associate's degree and a minimum of 1 year customer service/computer or related experience, or in lieu of a degree, a combined minimum of 3 years' higher education and/or work experience, including a minimum of 1 year customer service/computer or related work experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of America

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