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Customer Service Computer Jobs (NOW HIRING)

Mission Hospital

Customer Service Rep PRN

Plano, TX

$15.50 - $21/hr

Enters all orders into the Food Service Computer System for menu and formula processing ... our Customer Service Rep PRN opening. We promptly review all applications. Highly qualified ...

Vallen

Cust Service Rep

Seattle, WA · On-site

$18.25 - $24.75/hr

Excellent customer service. * Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications. * Self-starter with the ability to work ...

PSI Services

Customer Service

Nampa, ID · On-site

$8 - $10/hr

Customer Service Representative Fast-paced transportation brokerage is seeking a part time customer ... Telephone and basic computer skills are a must; sales or transportation experience a bonus. The ...

Vallen

Cust Service Rep

Portland, OR

$17 - $23/hr

Excellent customer service. * Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications. * Self-starter with the ability to work ...

Vallen

Cust Service Rep

Portland, OR · On-site

$17 - $23/hr

Excellent customer service. * Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications. * Self-starter with the ability to work ...

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How much do customer service computer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service computer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To excel as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, empathy, and active listening are crucial soft skills for building rapport and resolving customer issues. These qualities ensure effective customer interactions, high satisfaction rates, and the efficient handling of inquiries and complaints.

What are some common challenges faced by Customer Service Computer professionals, and how can they be managed effectively?

Customer Service Computer professionals often encounter challenges such as troubleshooting complex technical issues, managing high call volumes, and addressing diverse customer concerns within tight timeframes. To manage these effectively, it's important to stay up-to-date with product knowledge, use clear communication, and leverage available support resources or escalation protocols. Many organizations provide ongoing training and encourage collaboration with technical teams, helping team members resolve issues more efficiently and maintain high customer satisfaction.

What does a Customer Service Computer professional do?

A Customer Service Computer professional assists customers with technical issues related to computer hardware, software, and network systems. They troubleshoot problems, provide solutions, and guide users through technical processes, often via phone, email, or chat. Their goal is to ensure customer satisfaction by resolving technical issues efficiently. They may also document customer interactions and escalate complex problems to higher-level technical teams. This role requires strong communication skills, technical knowledge, and patience.

What is the difference between Customer Service Computer vs Customer Support Specialist?

AspectCustomer Service ComputerCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; technical knowledge may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support centers, online platforms
Industry UsageRetail, telecommunications, e-commerceIT, software, hardware companies
Common Search IntentCustomer service roles, basic supportTechnical support, troubleshooting

Customer Service Computer roles focus on assisting customers with general inquiries and basic issues, often in retail or service industries. Customer Support Specialist positions typically involve technical troubleshooting and specialized support, especially in IT or software sectors. While both roles require strong communication skills, Customer Support Specialists usually need more technical knowledge.

More about Customer Service Computer jobs
What states have the most Customer Service Computer jobs? States with the most job openings for Customer Service Computer jobs include:
What job categories do people searching Customer Service Computer jobs look for? The top searched job categories for Customer Service Computer jobs are:
Customer Service Computer jobs near you

Customer Service Professional - Windows

Computer World Services

Morrisville, NC • On-site

Full-time

Posted 26 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows who is responsible for providing frontline technical support for Windows-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction.

The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed.
Key Tasks & Responsibilities

Technical Support & Troubleshooting

  • Provide system support for Windows desktops, laptops, and peripherals.
  • Troubleshoot basic hardware, software, and operating system issues.
  • Assist users with common issues related to email, applications, and system access.
  • Perform basic system setup, configuration, and software installations.
  • Assist with setup and deployment of Windows-based systems.
  • Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors).
  • Update asset records and support inventory tracking in ITAM systems (e.g., ServiceNow).
  • Ensure proper handling and documentation of assigned equipment.

Customer Service & End-User Support

  • Serve as a point of contact via phone, email, web, and in-person support.
  • Log, track, and manage incidents and service requests in ITSM tools.
  • Communicate clearly with users regarding issue status and next steps.
  • Provide courteous, professional, and responsive customer service.
  • Maintain high levels of customer satisfaction and adherence to SLAs.

Service Management & Documentation

  • Accurately document incidents, service requests, and resolutions.
  • Follow established procedures for incident, request, and escalation management.
  • Contribute to knowledge base articles and standard operating procedures.
  • Ensure compliance with IT policies and security standards.

Collaboration & Support

  • Work closely with macOS teams, and warehouse staff.
  • Support equipment deployments, relocations, and refresh activities.
  • Participate in training and team meetings to improve service delivery.

Required Skills & Competencies

  • Basic knowledge of Windows operating systems and desktop environments
  • Familiarity with troubleshooting common hardware and software issues
  • Strong customer service and communication skills
  • Ability to follow processes and document work accurately
  • Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications

  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in enterprise or government IT environments

Work Environment

  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support
Education & Experience

Education

  • Associate degree in Information Technology, Computer Science, or related field
    (or equivalent experience)  

Experience

  • 1-3 years of experience in IT support, help desk, or customer service
  • Experience supporting Windows operating systems preferred
Certifications
  • Certifications such as CompTIA A+ or equivalent
  • ITIL certification preferred
Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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