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Remote Customer Onboarding Jobs (NOW HIRING)

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Adoption Assistance * WFH (We are a fully remote team!

Pyramid Corporation

Customer onboarding

$16 - $17/hr

Customer Onboarding Specialist Immediate need for a talented Customer Onboarding Specialist. This ... located in Farmington, MI (Remote). Please review the below and contact me ASAP if you are ...

Pyramid Consulting

Customer onboarding

$16 - $17/hr

Customer Onboarding Specialist Immediate need for a talented Customer Onboarding Specialist. This ... located in Farmington, MI (Remote). Please review the below and contact me ASAP if you are ...

JD Power

Customer Onboarding Specialist

$60K - $65K/yr

Remote - USA Reports to: Director, Professional Services We are looking for a Customer Onboarding Specialist. Our Customer Onboarding Team is responsible for engaging with and successfully setting up ...

JD Power

Customer Onboarding Specialist

$60K - $65K/yr

Remote - USA Reports to: Director, Professional Services We are looking for a Customer Onboarding Specialist. Our Customer Onboarding Team is responsible for engaging with and successfully setting up ...

AxisCare

Customer Onboarding Manager

Waco, TX · Remote

- Customer Onboarding Manager Reports To: Director of Customer Success Department: Customer Success ... Remote Position Type: Full-Time Position Summary Work with new clients to configure and set up ...

Foley

Senior Customer Onboarding Manager

Senior Customer Onboarding Manager We are seeking a Senior Customer Onboarding Manager to own and ... This role is primarily remote (US based) and will work in primarily EST hours, with the expectation ...

Foley

Senior Customer Onboarding Manager

Boston, MA · Remote

We are seeking a Senior Customer Onboarding Manager to own and lead the onboarding experience for ... This role is primarily remote (US based) and will work in primarily EST hours, with the expectation ...

Foley

Senior Customer Onboarding Manager

$60K - $70K/yr

We are seeking a Senior Customer Onboarding Manager to own and lead the onboarding experience for ... This role is primarily remote (US based) and will work in primarily EST hours, with the expectation ...

With Cherry, Inc

Onboarding Specialist

$87K/yr

The Customer Onboarding Specialist is a crucial member of our sales organization and onboarding ... Fully remote company * Summer and winter company retreats Cherry provides equal employment ...

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How much do remote customer onboarding jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote customer onboarding in the United States is $21.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What is a remote customer onboarding specialist?

A Remote Customer Onboarding Specialist is a professional who helps new customers transition smoothly to a company’s products or services, working entirely online or from a remote location. Their responsibilities often include guiding customers through set-up processes, providing training or resources, and addressing initial questions or concerns. By ensuring customers have a positive first experience, they help drive product adoption and long-term satisfaction. This role requires strong communication skills, technical knowledge, and the ability to work independently. Remote onboarding specialists often use video calls, emails, and chat to interact with customers.

What are some typical challenges faced in a remote customer onboarding role, and how can they be managed effectively?

A common challenge in remote customer onboarding is building rapport and ensuring clear communication without face-to-face interaction. To manage this, professionals often rely on well-structured onboarding materials, regular check-ins via video or chat, and proactive follow-ups to address questions. Additionally, coordinating with internal teams—like sales and technical support—can require extra effort to keep everyone aligned remotely. Success in this role often comes from strong organizational skills and leveraging collaboration tools to maintain transparency and responsiveness.

What are the key skills and qualifications needed to thrive as a remote customer onboarding specialist, and why are they important?

To excel as a Remote Customer Onboarding Specialist, you need strong communication skills, problem-solving abilities, and experience in customer service or account management, often supported by a relevant degree. Familiarity with CRM platforms, onboarding software, and virtual meeting tools is typically required. Outstanding organization, patience, and empathy help build rapport and guide clients through new processes smoothly. These skills ensure customer satisfaction, efficient onboarding, and long-term client retention in a remote setting.

What is the difference between Remote Customer Onboarding vs Remote Customer Support?

AspectRemote Customer OnboardingRemote Customer Support
Primary FocusGuiding new customers through product setup and initial useAssisting existing customers with troubleshooting and ongoing issues
Required SkillsCommunication, product knowledge, onboarding processesProblem-solving, technical knowledge, communication
Work EnvironmentCollaborative onboarding sessions, training platformsHelp desks, chat, email, phone support
Common CertificationsCustomer service, product-specific trainingTechnical support certifications, customer service

Remote Customer Onboarding focuses on welcoming new clients and ensuring they understand how to use a product effectively, while Remote Customer Support handles ongoing issues for existing customers. Both roles require strong communication skills, but onboarding emphasizes education and setup, whereas support centers on troubleshooting and problem resolution.

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Remote Customer Onboarding jobs near you
Infographic showing various Remote Customer Onboarding job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,681 per year, or $21.5 per hour.

Customer Onboarding Specialist

Gentem

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About the Role
The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers.
About the Job
  • Execute customer onboarding processes to build a strong customer relationship foundation
  • Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
  • Track and document onboarding success against key milestones
  • Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks
  • Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
  • Understand the customer's maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible
  • Leverage feedback for continuous improvement to the customer onboarding process

About You
  • Customer obsessed
  • Self motivated with strong sense of urgency
  • Tech savvy
  • Detail Oriented
  • Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner
  • Organized with excellent time management skills
  • Ability to remain flexible and work collaboratively in a fast paced environment
  • Some healthcare industry experience preferred

What we offer
Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:
  • Generous, flexible vacation
  • Premium medical plans (We are a healthcare startup after all!)
  • 99% paid premium for dental and vision
  • LTD , STD, and Life Insurances
  • Employer Sponsored 401 (k)
  • Employee Assistance Programs for your Physical, Mental, Social, and Financial Health
  • Paid Parental Leave
  • Adoption Assistance
  • WFH (We are a fully remote team!)

Apply