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Manager Customer Onboarding Jobs (NOW HIRING)

PerfectVision

Customer Onboarding Specialist

Little Rock, AR · On-site

$13.50 - $18/hr

Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention. A qualified candidate for this position may not necessarily meet every ...

Atrium

Onboarding Client Specialist

College Station, TX · On-site

... and customer transitions while partnering closely with internal teams across Operations, Supply Chain, and Account Management. This person will play an important role in ensuring each client has a ...

Mudflap

Customer Onboarding Specialist

Austin, TX · On-site

$60K - $70K/yr

Monitor and track your prospects' progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented. * Identify and resolve application and onboarding ...

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Manager Customer Onboarding information

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$32.5K

$83.1K

$140K

How much do manager customer onboarding jobs pay per year?

As of Jun 30, 2026, the average yearly pay for manager customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

What are some common challenges faced by a Manager Customer Onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Manager of Customer Onboarding, and why are they important?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What does a Manager Customer Onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.
More about Manager Customer Onboarding jobs
What cities are hiring for Manager Customer Onboarding jobs? Cities with the most Manager Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Manager Customer Onboarding jobs? States with the most job openings for Manager Customer Onboarding jobs include:
What job categories do people searching Manager Customer Onboarding jobs look for? The top searched job categories for Manager Customer Onboarding jobs are:
Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Onboarding Specialist

Customer Onboarding Specialist

PerfectVision

Little Rock, AR • On-site

$13.50 - $18/hr

Full-time

Posted 27 days ago

Job description

POSITION SUMMARY

Account Services falls within the Sales Operation department of PerfectVision. Within this role you will have a specialized area that most of your time will be spent on. Each person will be cross-trained in all areas of Account Services to ensure support of our customers in any area needed. This position may be responsible for one or more of the following areas: Logistics, Risk Management, Program Support, Compliance, Customer Onboarding, Receptionist, Collections and Fraud Prevention.

A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

  • Identify, research, and support accounts in multiple verticals of business.
  • Ability to resolve customer escalations in a timely and efficient manner.
  • Strong organizational skills.
  • Provide strong customer service experiences with many types of customer groups.
  • Research, organize and resolve commission escalations for partner programs.
  • Manage customer onboarding pipeline of new applications including processing new accounts.
  • Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications.
  • Verify, classify, track and resolve shipping discrepancies through an internal tickets system.
  • Process all corporate mailings both internal and external.
  • Arrange freight pickups and reroutes as needed.
  • Answer and transfer inbound calls.
  • Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer.
  • Verify outbound orders meet both financial and inventory criteria.
  • Control inventory levels of customers across multiple programs.
  • Data entry as required for all internal systems and Office programs.
  • Support dealers in areas of their consumer order entry.
  • Facilitate the return of products while maintaining company standards.
  • Work with partners such as AT&T, CenturyLink, Frontier, Windstream and others in multiple aspects of business.
  • Other duties as needed

POSITION QUALIFICATIONS

Education

  • High School Graduate or General Education Degree (GED)

Experience

  • Two to four years related experience in a related role preferred.
  • OR Three to five years related experience in a customer service role preferred.
  • OR General knowledge of business practices and terms.

Computer Skills

  • Computer literate in a Microsoft Windows environment.
  • Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers.
  • Basis understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions.
  • General knowledge various standard office equipment including but not limited to multi-line phone and scanner/copier.

Other Requirements

  • Primary language used to perform this job is English.
  • Proficiency in any foreign language is a plus.