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Manager Customer Onboarding Jobs (NOW HIRING)

JobNimbus

Customer Onboarding Specialist

Lehi, UT

Mission Guide new customers through a personalized onboarding journey that addresses their unique ... Manage multiple implementation projects simultaneously in a fast-paced environment * Maintain ...

Veryon

Onboarding Analyst

... to manage customer onboarding activities and track implementation progress for each client and aircraft. Data Quality & Accuracy • Maintain high standards of data integrity throughout the ...

New

Veryon

Onboarding Analyst

San Francisco, CA · On-site

... to manage customer onboarding activities and track implementation progress for each client and aircraft. Data Quality & Accuracy • Maintain high standards of data integrity throughout the ...

New

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Manager Customer Onboarding information

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$32.5K

$83.1K

$140K

How much do manager customer onboarding jobs pay per year?

As of Jul 24, 2026, the average yearly pay for manager customer onboarding in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Customer Onboarding vs Customer Success Manager?

AspectManager Customer OnboardingCustomer Success Manager
Primary FocusGuiding new clients through onboarding processesEnsuring ongoing customer satisfaction and retention
ResponsibilitiesImplementing onboarding plans, training, setupBuilding relationships, renewals, upselling
Work EnvironmentProject-based, onboarding teams, implementation projectsAccount management, customer engagement
Required SkillsCommunication, project management, technical knowledgeRelationship building, problem-solving, communication

While both roles focus on customer engagement, the Manager Customer Onboarding primarily manages the initial setup and onboarding process for new clients, ensuring a smooth transition. The Customer Success Manager focuses on maintaining ongoing relationships, maximizing customer satisfaction, and driving renewals and growth. Both roles require strong communication skills, but their core responsibilities differ in scope and stage of the customer lifecycle.

What are some common challenges faced by a Manager Customer Onboarding, and how can they be addressed?

Managers in customer onboarding often encounter challenges such as aligning customer expectations with product capabilities, ensuring timely and effective onboarding processes, and facilitating strong cross-departmental communication. Successfully addressing these challenges typically involves proactive communication, establishing clear onboarding milestones, and collaborating closely with sales, support, and product teams to deliver a seamless customer experience. Leveraging onboarding tools, regular training, and customer feedback loops can also help identify bottlenecks and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a Manager of Customer Onboarding, and why are they important?

To thrive as a Manager of Customer Onboarding, you need expertise in project management, customer success strategies, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, onboarding software, and certification in project management (such as PMP) are typically expected. Exceptional communication, problem-solving, and leadership skills help you effectively guide new clients and motivate your team. These abilities ensure a smooth onboarding process, drive customer satisfaction, and support long-term client relationships.

What does a Manager Customer Onboarding do?

A Manager Customer Onboarding oversees the process of introducing new clients to a company’s products or services. They are responsible for ensuring that customers have a smooth and positive experience during the initial stages, which often includes training, account setup, and addressing any questions or concerns. This role involves coordinating between customers and internal teams to ensure expectations are met and long-term relationships are established. Ultimately, the Manager Customer Onboarding helps drive customer satisfaction and retention by making sure the onboarding process is efficient and effective.
More about Manager Customer Onboarding jobs
What cities are hiring for Manager Customer Onboarding jobs? Cities with the most Manager Customer Onboarding job openings:
What are the most commonly searched types of Customer Onboarding jobs? The most popular types of Customer Onboarding jobs are:
What states have the most Manager Customer Onboarding jobs? States with the most job openings for Manager Customer Onboarding jobs include:
What job categories do people searching Manager Customer Onboarding jobs look for? The top searched job categories for Manager Customer Onboarding jobs are:
Manager Customer Onboarding jobs near you
Infographic showing various Manager Customer Onboarding job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Onboarding Specialists

Jobs for Humanity

San Mateo, CA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Company Description
Jobs for Humanity is collaborating with Upwardly Global and with Tofu to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Tofu
Job Description

About Tofu
Tofu is an early stage generative AI startup located in the SF Bay Area (San Mateo is our HQ) building a unified platform for creating hyper-personalized, omnichannel campaigns at scale that converts leads for B2B Marketing teams. We sell to mid-market and enterprise Marketing leaders and work closely with their demand generation, product marketing, and content teams. Our founders come from companies like Meta, Google, Twitter and Slack and have deep expertise both in the technical domain (AI/ML/NLP) and the business domain (B2B marketing), so we deeply understand the pain-points of our customers and understand how to apply technology to build a scalable product users love. We are backed by some of the top VCs in the Bay Area (Index Ventures, SignalFire, etc.), growing revenue and are well capitalized.
About the Role
Tofu is looking for a proactive, fast-moving, and empathetic Customer Onboarding Manager that will work closely with our customers during the first few months as they onboard to Tofu. Ideally this person has experience with martech/salestech products and complex SaaS products. You'll play a critical role in defining many of our GTM decisions including improving and documenting our onboarding process, helping diagnose and resolve technical issues, pilot to annual contract conversion, customer adoption and satisfaction, and translating customer feedback and bugs to the product and engineering teams. We are looking for a doer who loves working closely with customers (and product/eng), who loves getting in the weeds of products, and who can think 2 steps ahead to ensure the customer is successful and sees positive ROI as quickly as possible. This role will offer high levels of ownership & autonomy, ability to work cross functionally with an extremely high-performing team, leadership skill development, and the opportunity to work within the generative AI software space. Our team is a group of kind, talented (yet very humble) people who move extremely fast, work very hard, and maintain a high level of intensity, but also understand that there is more to life than just work. Our team is all based in the Bay Area and work together in our office 3 days a week (we can move so much faster and build stronger team culture when we co-locate) so we are looking for someone who is based in the Bay Area.
Responsibilities
- Work directly with each new customer to create their first campaigns and show ROI as quickly as possible
- Own and run all customer onboarding (first few months) processes and ultimately make the customer successful by having them actively use Tofu within this period
- Work with sales to understand the nuances of each customer and proactively tailor onboarding experiences to the needs of each customer
- Perform regular check-ins as well as ad hoc meetings with all new customers to solicit feedback, answer questions, and support product usage during the first few months
- Work closely with the product and engineering team to resolve customer issues and bugs that are surfaced by customers
- Partner with Sales to narrow and refine ICP and help inform the overall sales process
Qualifications
- 3+ years of enterprise CSM/AM/Onboarding experience. Bonus points for people with experience in Marketing/Sales tech
- Previous startup experience helpful but not required
- Proven track record of driving customer adoption and success within enterprise SaaS
- Strong understanding of Customer onboarding best practices, methodologies, and tools
- Exceptional communication, negotiation, and presentation skills
- Data-driven mindset with attention to detail and documentation
- Deep level of customer empathy and patience
- Comfortable with technical concepts and working with product/engineering teams
- Proactive, self-starter who is comfortable with autonomy but knows when to lean on other people
Benefits
- Competitive salary and equity compensation
- Comprehensive health, dental, and vision insurance plans
- 401k plan
- Unlimited PTO
- Extreme opportunities for professional ownership and growth
- Highly collaborative and high-performing work environment

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