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Customer Onboarding Jobs in Alaska (NOW HIRING)

olt

Manager, Customer/Client Services

Fife, WA · On-site

New Customer Onboarding * Serve as the primary point of contact for all new customer onboarding activities. * Develop a strong understanding of the company's business portfolio and workflows ...

Pacs

$25 - $28/hr

General Purpose The Onboarding Specialistis responsible forsupporting the onboarding process from ... Strong customer service, organizational, and communication skills. * Ability to manage multiple ...

ASRC

HR Onboarding Specialist

Anchorage, AK · Hybrid

Success requires strong organization, attention to detail, a customer-service mindset, and a ... Support the full employee lifecycle, including onboarding, orientation, transfers, promotions ...

MSP Hire, Inc.

Director of Customer Experience

Juneau, AK · On-site

$110K - $130K/yr

Client onboarding * Account management * Client retention * Strategic account planning * Executive business reviews * Escalation management * Client communication standards * Customer health ...

MSP Hire

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Client onboarding * Account management * Client retention * Strategic account planning * Executive business reviews * Escalation management * Client communication standards * Customer health ...

Savers/Value Village

Customer Service Associate

Wasilla, AK · On-site

$14 - $19.25/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Comprehensive onboarding and training from day one. In-house expertise! Our training department ...

Savers/Value Village

Customer Service Associate

Fairbanks, AK · On-site

$15 - $20.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Comprehensive onboarding and training from day one. In-house expertise! Our training department ...

Savers Value Village

Customer Service Associate

Wasilla, AK · On-site

$14.25 - $19.75/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... Comprehensive onboarding and training from day one. In-house expertise! Our training department ...

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All JobsCustomer Onboarding JobsCustomer Onboarding Jobs in Alaska

Customer Onboarding information

See Alaska salary details

$13

$27

$51

How much do customer onboarding jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer onboarding in Alaska is $27.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $31.35 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the most commonly searched types of Customer Onboarding jobs in Alaska?

The most popular types of Customer Onboarding jobs in Alaska are:

What are popular job titles related to Customer Onboarding jobs in Alaska?

For Customer Onboarding jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Customer Onboarding jobs in Alaska look for?

The top searched job categories for Customer Onboarding jobs in Alaska are:

Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in Alaska as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,121 per year, or $27.9 per hour.

Manager, Customer/Client Services

Odyssey

Soldotna, AK • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Oversee customer accounts and ensure customer interactions are handled professionally, accurately, and efficiently.

  • Serve as the primary point of contact for new customer onboarding activities and ensure smooth transition into ongoing operations.

  • Supervise and develop a team of approximately 8 customer service associates, assigning roles, coaching, and addressing performance issues.

Job description

Customer Service Manager
Anchorage, Fairbanks, and Soldotna, Alaska
Fife, Washington
About Odyssey Logistics
Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services, including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage.
Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. Our work is complex, fast-moving, and highly collaborative, and we value individuals who take ownership, challenge the status quo, and turn insight into action.
The Role
Pay: Competitive salary plus bonus plan
Schedule: Full-time; approximately 40 hours per week, with overtime as required
Supervisory Responsibilities: Yes - approximately 8 associates
Travel: Travel across Alaska locations to support training, process standardization, and operational initiatives
Summary / Primary Role
The Customer Service Manager is responsible for delivering an exceptional customer experience by leading and developing a team of customer service representatives. This role ensures customer interactions are handled with professionalism, empathy, and efficiency while meeting internal performance and service-level goals.
The manager will provide hands-on coaching, oversee customer onboarding and account success, monitor key performance indicators, improve operational processes, and collaborate with customer service, dispatch, terminal leadership, and other cross-functional teams to resolve issues and enhance the overall customer journey.
What You'll Do
Customer Service & Customer Success
  • Oversee customer accounts from a Customer Success Management perspective.
  • Ensure customer interactions and service commitments are handled professionally, accurately, and efficiently.
  • Conduct bi-weekly customer satisfaction and health-check feedback sessions.
  • Monitor customer concerns and proactively identify opportunities to improve service delivery.
  • Serve as a key liaison between customer service, dispatch, leadership, and other internal stakeholders.

New Customer Onboarding
  • Serve as the primary point of contact for all new customer onboarding activities.
  • Develop a strong understanding of the company's business portfolio and workflows associated with new accounts.
  • Train and guide new team members on customer expectations, account requirements, processes, and service standards.
  • Ensure new accounts are transitioned smoothly into ongoing operations.

Team Leadership & Development
  • Supervise approximately 8 associates in accordance with company policies and customer service standards.
  • Assign roles and organize workloads to ensure timely and accurate execution of customer orders and service commitments.
  • Train, coach, and develop employees to deliver exceptional customer service.
  • Foster a safe, supportive, and accountable work environment.
  • Empower employees to resolve customer issues quickly and professionally.
  • Address performance issues and provide ongoing feedback and development.

Operational Excellence & Process Improvement
  • Collaborate with cross-functional teams to develop operational strategies that improve service delivery and exceed customer expectations.
  • Implement LEAN practices and quality management systems to promote consistent, high-quality outcomes.
  • Continuously assess and improve processes to increase efficiency, reduce errors, and enhance the customer experience.
  • Maintain clear and current process documentation and SOPs.
  • Identify operational risks and recommend corrective action plans.

Performance & KPI Management
  • Monitor key performance indicators related to quality, delivery, responsiveness, and customer satisfaction.
  • Track and analyze:
    • Customer Satisfaction and Health Check Feedback
    • Forecast Accuracy versus Actual Volume
    • Response Time to Escalations
    • Adherence to Internal Standard Operating Procedures (SOPs)
  • Report ongoing issues, trends, and performance risks to the Terminal Manager.
  • Recommend and implement action plans to address operational and customer-service gaps.
  • All other duties and projects as assigned.

What You Bring
  • 3-5 years of management or supervisory experience.
  • Approximately 3.5+ years of experience in logistics or a related industry.
  • Bachelor's degree or equivalent experience in Business, Industrial Management, or a related field preferred.
  • Strong knowledge of warehouse, transportation, and supply chain operations.
  • Proficiency with TruckMate and other enterprise resource planning (ERP) platforms.
  • Advanced Microsoft Office skills, particularly Excel, including pivot tables, formulas, and data analysis.
  • Strong understanding of financial, business, and strategic management.
  • Experience with customer success, customer service operations, and account management.
  • Demonstrated ability to lead, coach, and develop teams.
  • Strong analytical, quantitative, and qualitative skills.
  • Excellent written and verbal communication skills.
  • Strong conflict management and interpersonal skills.
  • Ability to prioritize, manage time effectively, and work in a fast-paced environment.
  • Strong professionalism, accountability, reliability, and attention to detail.
  • Commitment to safety, security, and operational excellence.

Travel Requirements
Travel throughout Alaska may be required to support training initiatives, standardize operational processes, and collaboratively address operational challenges across locations.
Physical Demands & Work Environment
The physical demands described are representative of those required to successfully perform the essential functions of the position.
This is not a safety-sensitive position.
Benefits
Odyssey offers a comprehensive and competitive compensation and benefits package, including:
  • Medical plans with FSA and HSA options
  • Dental insurance
  • Vision insurance
  • Company-paid life and disability insurance
  • 401(k) plan with company match
  • Paid Time Off (PTO) and company holidays
  • Employee Assistance Program
  • Company Health & Wellness Program
  • Discounts with preferred vendors

Odyssey is committed to creating an inclusive workplace where individuals are evaluated based on the qualifications needed for the role while bringing their unique skills, experiences, and perspectives to the organization.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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