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Customer Onboarding Jobs in Virginia (NOW HIRING)

ID.me

Customer Onboarding Manager

Mclean, VA

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

ECS

Onboarding Specialist

Arlington, VA · On-site

$85K - $110K/yr

Provide high-quality customer service, acting as a guide for new tenants to ensure they enabled and ... during onboarding. * Strong proficiency with Microsoft Visio (or similar mapping tools) for ...

Transunion

Number Inventory Administrator

Reston, VA · On-site

Support onboarding of new customers by coordinating numbering resources, routing requirements, implementation activities, and developing Business Requirements Use Case (BRUC) and Data Model (DM ...

TransUnion

Number Inventory Administrator

Reston, VA · On-site

Support onboarding of new customers by coordinating numbering resources, routing requirements, implementation activities, and developing Business Requirements Use Case (BRUC) and Data Model (DM ...

Pae

Onboarding Specialist

Richmond, VA · On-site

... of customer service and maintaining quality throughout the staffing process. During the peak ... Responsible for onboarding of all assigned candidates: collecting and processing of HR paperwork ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

LightTable AI Customer Success Role LightTable is an AI-powered construction document review ... Own onboarding end-to-end. Once a contract is signed, you're in -- working hand-in-hand with the AE ...

Transunion

Number Inventory Administrator

Reston, VA · On-site

Support onboarding of new customers by coordinating numbering resources, routing requirements, implementation activities, and developing Business Requirements Use Case (BRUC) and Data Model (DM ...

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Customer Onboarding information

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How much do customer onboarding jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer onboarding in Virginia is $25.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $28.85 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the most commonly searched types of Customer Onboarding jobs in Virginia?

The most popular types of Customer Onboarding jobs in Virginia are:

What are popular job titles related to Customer Onboarding jobs in Virginia?

For Customer Onboarding jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Onboarding jobs in Virginia look for?

The top searched job categories for Customer Onboarding jobs in Virginia are:

Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,506 per year, or $25.7 per hour.

Customer Onboarding Manager

ID.me

Mclean, VA

Full-time

Re-posted 10 days ago

ID.me rating

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

233rd of 246 rated software companies

Job description

Company Overview

ID.me is a high-growth digital identity network with over 170 million members. We simplify how individuals securely verify and share their identity online. Our mission is to make the world a more trusted place by enabling access to critical services across government, healthcare, financial services, and more.

Role Overview

We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers from kickoff through launch, working cross-functionally to ensure they are set up for long-term success. This role supports ID.me's strategic and enterprise accounts - including government agencies, healthcare organizations, and large commercial customers - and requires the ability to manage complex, high-stakes implementations with multiple stakeholders across technical, legal, and executive functions.

Responsibilities

  • Serve as the primary point of contact during onboarding, ensuring customers feel supported and informed at every stage.
  • Lead end-to-end implementation projects - developing project plans, defining success criteria, and managing timelines to keep stakeholders aligned.
  • Collaborate with internal teams (Product, Engineering, Compliance, Customer Support) to deliver solutions that meet customer needs.
  • Identify risks and blockers early, escalate when needed, and drive resolutions that keep projects on track.
  • Educate customers on ID.me's platform, tools, best practices, and support resources to ensure successful adoption.
  • Facilitate stakeholder communications and manage expectations throughout the onboarding lifecycle.
  • Document onboarding activities and lessons learned, contributing to the continuous improvement of onboarding frameworks and resources.


Qualifications

Required:

  • 5+ years of experience in onboarding, implementation, or program/project management roles.
  • Experience supporting enterprise or strategic accounts with long implementation cycles and multi-stakeholder environments is required.
  • Strong organizational and problem-solving skills; comfortable managing multiple projects simultaneously.
  • Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
  • Familiarity with tools such as Google Workspace, Jira, Rocketlane, and CRM platforms like Salesforce.

Preferred:

  • Experience working with government agencies, healthcare organizations, or financial services customers.
  • Background in digital identity, SaaS, or security-related technology.
  • Understanding of compliance frameworks relevant to identity and data security (e.g., NIST, FedRAMP, IAL2).
  • PMP or other relevant project management certification.

What ID.me employees say

Pay

Hours and flexibility

Workplace

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