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Customer Onboarding Jobs in Ohio (NOW HIRING)

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their ...

Belcan

Onboarding Specialist

Cincinnati, OH · On-site

$23 - $26/hr

Coordinate customer-specific onboarding requirements, including testing and certifications. * Resolve onboarding issues by working with Accurate and E-Verify support teams. * Maintain and update ...

Belcan

Onboarding Specialist

Cincinnati, OH · On-site

$23 - $26/hr

Coordinate customer-specific onboarding requirements, including testing and certifications. * Resolve onboarding issues by working with Accurate and E-Verify support teams. * Maintain and update ...

TQL

Onboarding Specialist

Cincinnati, OH · On-site

A customer-focused mindset with a passion for creating exceptional onboarding experience * Ability to manage multiple priorities in a fast-paced, collaborative environment Employment visa sponsorship ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

Manage customer onboarding and customer master data updates in coordination with eCommerce systems * Assist in content updates to local company websites as well as launch of new websites * Support ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

Manage customer onboarding and customer master data updates in coordination with eCommerce systems * Assist in content updates to local company websites as well as launch of new websites * Support ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

Manage customer onboarding and customer master data updates in coordination with eCommerce systems * Assist in content updates to local company websites as well as launch of new websites * Support ...

Option Care

Sales Onboarding Specialist

Columbus, OH · On-site

$53K - $88K/yr

... customers and team members. Join a company that is taking action to develop an inclusive ... The Sales Onboarding Training Specialist serves as the critical bridge between formal training and ...

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All JobsCustomer Onboarding JobsCustomer Onboarding Jobs in Ohio

Customer Onboarding information

See Ohio salary details

$12

$24

$45

How much do customer onboarding jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer onboarding in Ohio is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $27.64 per hour, depending on experience, location, and employer.

What is a customer onboarding?

A Customer Onboarding job involves guiding new customers through the initial stages of using a product or service. This role ensures customers have a smooth transition, understand key features, and achieve their desired outcomes. Responsibilities typically include setting up accounts, providing training, and addressing any early concerns. The goal is to enhance customer satisfaction, reduce churn, and build long-term relationships. Effective onboarding helps customers see immediate value, increasing retention and loyalty.

What are the main responsibilities of a customer onboarding?

A Customer Onboarding specialist is typically responsible for guiding new clients through the setup process, ensuring they understand the company's products or services and are set up for success. This includes conducting training sessions, answering client questions, resolving initial issues, and coordinating with product or technical teams to address client needs. They often create tailored onboarding plans, track client progress, and provide ongoing support during the early stages of the customer relationship. Success in this role requires managing multiple accounts simultaneously while delivering a positive and professional experience to each client.

What are the key skills and qualifications needed to thrive in customer onboarding, and why are they important?

To thrive as a Customer Onboarding professional, you need strong communication abilities, organization, problem-solving skills, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or HubSpot and experience with onboarding tools or project management systems is often required. Standout candidates excel in empathy, patience, and relationship-building with clients. These skills ensure new customers have a smooth transition and positive experience, fostering retention and satisfaction.

What are the most commonly searched types of Customer Onboarding jobs in Ohio?

The most popular types of Customer Onboarding jobs in Ohio are:

What are popular job titles related to Customer Onboarding jobs in Ohio?

For Customer Onboarding jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Onboarding jobs in Ohio look for?

The top searched job categories for Customer Onboarding jobs in Ohio are:

What cities in Ohio are hiring for Customer Onboarding jobs?

Cities in Ohio with the most Customer Onboarding job openings:

Customer Onboarding jobs near you
Infographic showing various Customer Onboarding job openings in Ohio as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,308 per year, or $24.7 per hour.

Customer Onboarding Specialist

BrightEdge

Cleveland, OH • On-site

$47K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Job description

Shape the future of Search. 
 
About BrightEdge 
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 
 
What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 
 
About the Role 
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.  
 
As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.
 
**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.
How you'll spend your time:
  • Delivering onboarding trainings and materials
  • Ensuring platform adoption
  • Timely scheduling and delivery of onboarding sessions
  • Lead successful transitions to the Customer Success Manager team after onboarding
We're excited about you if you have:
  • Bachelor's degree required
  • 1+ years' experience working in a Marketing Technology environment a plus
  • Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
  • Strong articulation and presentation skills
  • Ability to follow process consistently in a high call volume environment
  • Willingness to learn and use coaching feedback to improve
  • Passionate about working with customers and delivering a great customer experience
Benefits & Perks:
  • Motivating, high-impact work that builds your career 
  • Medical, dental, and vision insurance with multiple package options 
  • 15-23 days PTO depending on tenure plus 10 paid holidays 
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 
  • Discounted gym membership and fitness benefits 
  • No or low cost therapy and professional coaching sessions through Spring Health 
  • 4-6 weeks fully paid parental leave 
  • Pet wellness and insurance plans to keep your furry family healthy 
$47,500 - $47,500 a year
This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + bonus). Actual compensation will depend on your skills, experience, and other job-related factors. 
How we work 
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work. 
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